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kristenl157

Kristen l.

Canada

Contributor Level

Total Points
82

1 Review by Kristen

3/11/21

Bought my husband a watch and I'm extremely disappointed. Watch is not as depicted on the website. When I called customer service they blamed the olive ash wood for not having pigmentation in the hour markings... hmm well on the website it clearly has the hour markings and the logo filled in with colour/stain. It's a nice watch otherwise but they failed in the most important part of the watch, the face! Offered $10 or I could send the watch back to them, have the markings filled in and then they send it back which I just don't trust them to do that fast enough. I'll have to spend the extra money now to have a local professional watch marker do it. Added photos for comparison.

Tip for consumers:
Research off site reviews, seems to be a lot of the same problems being reported and the reviews on the website don't seem genuine.

Products used:
Watch

Service
Value
Shipping
Returns
Quality

Kristen Has Earned 2 Votes

Kristen L.'s review of Tree Hut Design earned 2 Very Helpful votes

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