Tree Hut Design

The watch arrived more quickly than expected and is perfect. My husband loves the brilliant blue face and the very lightweight feel. So very pleased with every aspect of this purchase.

Show it off every chance I get, shipping is fast with hassle free delivery, customer service is wonderful! THANKS.

So originally I bought a watch for my ex then returned it when we broke up and exchanged it for two other female watches and paid the difference. No problems, customer service was quick to respond. Today I got the watches and was a little disappointed with the quality. While I paid top dollar for the two watches the rose gold pink marble and the other one shown below, the metal holding them together is, let's be honest, pretty low quality metal. Maybe they just don't make watches like they used to? But this isn't real quality metal and just some thin plated aluminum, very easily bent. Also, while I appreciate the idea of wood products they are indeed used wood and therefore extremely light, and easily dried out and broken, you can never get it wet or wear it for extended periods. Unless you get a mostly metal band these watches are purely decorative because of the quality. One of the watches came with a glass cover and the other didn't have one which was disappointimg because I like to keep those on as long as possible. Also the pink marble one had intents in the wood straight of of the box. I'm not sure that's normal because of their process of making the wood but kinda also disappointing since I didn't put those dents there. The quality of the sparkle is probably not even cubic zirconia honestly it looks like even less quality than that as well as an aluminum played setting in the middle. For just over 200.00 for both it could have been a smarter purchase for me but I will try and not wear them too often so they don't break :(

Ordering and shipping - from order to receiving the item from USA to Canada took the average amount of time. Prepare and order ahead if you need to get your items through the gauntlet that is customs. I ordered on July 12th for our Anniversary on August 1st and it was here with time to spare. There is an additional charge once the watch arrives due to duties & customs. It was a small fee of around $20-$25. The watch is absolutely gorgeous and worth every penny I spent on it. My husband loves it. It comes with spare links if you are beefier than average and the tools you need to add or remove links. I also purchased the bamboo box which is sturdy and very well made with a good quality hinge on it. I would definitely purchase from here again. Beautiful workmanship. It will not be exactly as pictured as wood is not uniform in grain or colour. Oh and we were surprised how light it is, you would think being wood it would weigh the same as a stump. Logically not really, but we were amazed at how light it feels.

Extremely happy with this watch - light weight, stylish, excellent craftsmanship, keeps perfect time, well packaged and delivered to Sydney, Australia in 14 days.

I have purchased 2 watches from Tree Hut, one for my son in-law for Christmas (he loved it) and one for my husband for Valintine's day he is a carpenter, so he really loved the beautiful craftsmanship of the watch.

This watch looks so nice! It is made very well and I have gotten a lot of compliments on it. Delivery is very fast too! I would highly recommend

Many beautiful pieces, often sales,
Appreciation for the designers.
Lovely gift boxes, fast shipping!

They insisted I get an engraving when I didn't care about that and didn't let me know I couldn't return it then. Wasn't satisfied with how much I paid and the quality

The watch is great and my partner loves it. User friendly ordering, fast delivery and beatiful watch!

Grandson loved wooden watch. He had never seen one. Great buy, I would highly recommend Treehut to my friends and family!

I placed an order of about NZ$200 for engraved gift box, watch and a spare strap. Even paid extra to get it shipped express with DHL.
The order was placed on 3rd Dec and by the 17th Dec the tracking number provided was still showing the package in San Francisco.
After email to customer care I received a response that the order was lost in shipping, and that a replacement would be sent out immediately. Two days later, after no response, I emailed again requesting status.
They send me another generic email stating that the order has been shipped, so when I check the tracking number it's the same tracking number as the first!
So I send another bunch of emails, which I get the same reply as the first time. Order was lost in shipping (great! Here we go again).
It is now the 24th and I still don't have the order and out of pocket $200.
STAY AWAY AND DO NOT ORDER ANYTHING FROM TREEHUT.

Last month I had an issue with the second hand of my Treehut Men's Ebony Walnut Watch that came detached and was floating around on the face of the watch. I contacted Treehut and initially was in touch with Irene in the customer service department who sent me instructions as to how and where to return the watch for repair. I followed her instructions and sent the watch to Treehut. Upon their receipt, they notified me of the approximate turn around time. A couple of days later, I was notified by Lorelie in customer service that watch had been repaired and was being sent back to me.

Upon receipt of the watch, I was amazed to see that Treehut not only repaired the second hand but also replaced the face of the watch which had a small scratch on it and they replaced the leather band, all at no cost to me.

It's very easy to write a favorable review for the impeccable service this company provided to me.

My hat's off to Irene, Lorelie and all the great people at this fine company!

I love my watch and anyone looking for a wonderful timepiece should certainly consider Treehut.
Ron Arnoldi

Placed order and couple of days later the track number says May 8th the label was made. 6 days later, they finally shipped it after I had told them via email I wanted to cancel the order.

A couple days prior, I contacted customer service via email. I explained to Cyndee (customer service rep), that the tracking number that was provided to me shows the label was created on the 8th of May and it has not been shipped. Cyndees' response was," Happy to assist. USPS doesn't have real-time tracking due to the current situation. Standard shipping takes 10 - 20 business days. Once your order reaches its destination city, you will receive a notification from the courier. Thank you for your patience.". That is clearly a lie. If an item/package has a barcode, it gets scanned and the information is updated into the system. I don't know how scanning a package during a pandemic affects a computer system. As I mentioned previously, I had responded in email to cancel my order on May 14th. Cyndee replied stating that the item has been sent out, and that it is too late.

To sum up things, a label was created for the item. Eventhough the label was made, the item will sit there fir several days before it is mailed out. Hence the delay or extended 10-14 day shipping window. Very misleading and dishonest. If you have an inquiry about shipping and you cannot get a straight answer, makes you wonder what else is misleading and will i have more difficulty with customer service.

Honestly, I am so beyond disgusted in their customer service. I would never ever purchase from them again. Also, understand that they plant their reviews on their site. You have no way of leaving a review on their site so all the reviews you see are what they have put there. They blatantly lied to me. I was supposed to receive my watch for my husband between 8-12 business days. Well on Sept 21st I received notification that the package was pending b acceptance. By the end of the week, this status had not changed so I messaged saying the USPS stated this was an issue on their part. I asked what was going on. They told me USPS doesn't have real time tracking (1st lie). The day before I should be receiving my watch, the status still hadn't changed which was now Sept 29th. I messaged again, asking what was going on and that it is saying the package hasn't even been dropped off yet. They assured me it had been shipped (2nd lie). On the final day I was to receive my package, Sept 30th, the USPS tracker said that the package had been accepted and received at their location. Funny, they told me it had already been shipped and that USPS doesn't do real-time tracking. So I messaged again, telling them how disappointed I was in their service and how they flat out lied to me. They messaged me back blaming Covid for their lies. And USPS does have real-time tracking, because now that they finally sent my package, it's sending me updates in real-time of it actually moving. DO NOT ORDER here and expect your package within the timeframe they give you and do not expect quality customer service. Horrible company.

Love it! Can't wait to give it to my husband! He will definitely like this. Very sturdy, masculine and good looking.

Love this watch well made and unique. The marble is shiny and great for a dress or a pair of jeans. Warm color of brown

My son was very pleased with his watch! He was very surprised! We both love the products and we will be back to get more!