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bl428

B L.

Contributor Level

Total Points
81

1 Review by B

5/15/20

Placed order and couple of days later the track number says May 8th the label was made. 6 days later, they finally shipped it after I had told them via email I wanted to cancel the order.

A couple days prior, I contacted customer service via email. I explained to Cyndee (customer service rep), that the tracking number that was provided to me shows the label was created on the 8th of May and it has not been shipped. Cyndees' response was," Happy to assist. USPS doesn't have real-time tracking due to the current situation. Standard shipping takes 10 - 20 business days. Once your order reaches its destination city, you will receive a notification from the courier. Thank you for your patience.". That is clearly a lie. If an item/package has a barcode, it gets scanned and the information is updated into the system. I don't know how scanning a package during a pandemic affects a computer system. As I mentioned previously, I had responded in email to cancel my order on May 14th. Cyndee replied stating that the item has been sent out, and that it is too late.

To sum up things, a label was created for the item. Eventhough the label was made, the item will sit there fir several days before it is mailed out. Hence the delay or extended 10-14 day shipping window. Very misleading and dishonest. If you have an inquiry about shipping and you cannot get a straight answer, makes you wonder what else is misleading and will i have more difficulty with customer service.

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