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I placed an order of about NZ$200 for engraved gift box, watch and a spare strap. Even paid extra to get it shipped express with DHL.
The order was placed on 3rd Dec and by the 17th Dec the tracking number provided was still showing the package in San Francisco.
After email to customer care I received a response that the order was lost in shipping, and that a replacement would be sent out immediately. Two days later, after no response, I emailed again requesting status.
They send me another generic email stating that the order has been shipped, so when I check the tracking number it's the same tracking number as the first!
So I send another bunch of emails, which I get the same reply as the first time. Order was lost in shipping (great! Here we go again).
It is now the 24th and I still don't have the order and out of pocket $200.
STAY AWAY AND DO NOT ORDER ANYTHING FROM TREEHUT.
Tip for consumers:
DONT USE THIS SITE!
Products used:
Never received any products to use!
Ettiene V.'s review of Tree Hut Design earned 6 Very Helpful votes
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