So originally I bought a watch for my ex then returned it when we broke up and exchanged it for two other female watches and paid the difference. No problems, customer service was quick to respond. Today I got the watches and was a little disappointed with the quality. While I paid top dollar for the two watches the rose gold pink marble and the other one shown below, the metal holding them together is, let's be honest, pretty low quality metal. Maybe they just don't make watches like they used to? But this isn't real quality metal and just some thin plated aluminum, very easily bent. Also, while I appreciate the idea of wood products they are indeed used wood and therefore extremely light, and easily dried out and broken, you can never get it wet or wear it for extended periods. Unless you get a mostly metal band these watches are purely decorative because of the quality. One of the watches came with a glass cover and the other didn't have one which was disappointimg because I like to keep those on as long as possible. Also the pink marble one had intents in the wood straight of of the box. I'm not sure that's normal because of their process of making the wood but kinda also disappointing since I didn't put those dents there. The quality of the sparkle is probably not even cubic zirconia honestly it looks like even less quality than that as well as an aluminum played setting in the middle. For just over 200.00 for both it could have been a smarter purchase for me but I will try and not wear them too often so they don't break :(