Stephanie C.

Honestly, I am so beyond disgusted in their customer service. I would never ever purchase from them again. Also, understand that they plant their reviews on their site. You have no way of leaving a review on their site so all the reviews you see are what they have put there. They blatantly lied to me. I was supposed to receive my watch for my husband between 8-12 business days. Well on Sept 21st I received notification that the package was pending b acceptance. By the end of the week, this status had not changed so I messaged saying the USPS stated this was an issue on their part. I asked what was going on. They told me USPS doesn't have real time tracking (1st lie). The day before I should be receiving my watch, the status still hadn't changed which was now Sept 29th. I messaged again, asking what was going on and that it is saying the package hasn't even been dropped off yet. They assured me it had been shipped (2nd lie). On the final day I was to receive my package, Sept 30th, the USPS tracker said that the package had been accepted and received at their location. Funny, they told me it had already been shipped and that USPS doesn't do real-time tracking. So I messaged again, telling them how disappointed I was in their service and how they flat out lied to me. They messaged me back blaming Covid for their lies. And USPS does have real-time tracking, because now that they finally sent my package, it's sending me updates in real-time of it actually moving. DO NOT ORDER here and expect your package within the timeframe they give you and do not expect quality customer service. Horrible company.