Touch of Modern

"""IT HAS BEEN MORE THAN TWO MONTHS THAT I SPOKE TO YOU ABOUT THE WATCH I PURCHASED FROM YOUR SITE. MY PROBLEM HAS NOT BE SOLVED. THE WATCH HAS BEEN SENT TO THE MANUFACTURER, AND WAS TOLD THAT THEY (WATCH MANUFACTURER) WE GET BACK BUT WHEN? CAN SOME ONE GIVE ME AN HONEST REPLY, WHEN I AM GETTING MY WATCH OR AM I GETTING A REFUND. PLEASE SORT THIS MATTER OUT. I WOULD NEVER EVER BUY FROM YOU AGAIN. HORRIBLE HORRIBLE SERVICE. DISGUSTING THAT YOU DON'T EVEN LIST A PHONE NUMBER. NO CUSTOMER SERVICE.""""""
THIS IS WHAT I WROTE TO TOUCH OF MODERN. NEVER DEALT WITH A COMPANY WITH SO HORRIFYING CUSTOMER SERVICE. I WOULD NOT RECOMMEND ANYONE THIS WEBSITE.

I placed an order from Touch of Modern, it never arrived, when I contacted the brand they said Touch of Modern never paid them for ANY of their inventory. This was handmade stuff! What thieves, do NOT patronize Touch of Modern. If you see anything you like GOOGLE THE BRAND and buy it directly, Touch of Modern just jacks up the price and then does not pay the vendor, essentially ripping every party in the transaction off while keeping the cash.

This site is trash DO NOT order anything from this site it will over charge TF out of you and never sends out the product I have contacted them 5 times over the past 6 months the farthest I have gotten is them asking for my order number and then never getting back to me once I send the number to them I've been waiting for my product for 6 months and they keep telling me they will send me a tracking number as soon as they are ready to ship it this place does not have any products in their warehouse they have to wait for it to be shipped to their warehouse before they can ship it to you so in other words they are a third party and if they screw you over there won't be any consequences for them robbing you they won't refund your money and they will give you store credit of half of what you paid for the product NEVER ORDER FROM TOUCH OF MODERN

I know, I know you have heard the stories before but at One point you probably would have seen a 5 star review here but this Company is on the decline and has been for a long time. I have been shopping this website probably since it's inception and initially, my experience was positive. It started first more then 5 years ago when I ordered a clock, it came smashed. They made me jump through hoops and video record the box and damage to get a refund. Then I ordered an expensive watch. Advertised as New, the watch was beat up and used. It was so frustrating but I sent it back and they refunded me my money but only after a small fight. I continued to buy from here, small items as they have some fun stuff to find. Now recently I ordered a watch, arrived 3 weeks late. Even with covid it took over 6 weeks to arrive, much much too long as they stated 2-3 weeks. Wait, gets better, I get the watch and it is defective right out of the box. I contact them via email because you CANT Call them, NO Number. They tell me basically Im lying and I don't know who to use the watch. I return it for them to "see if I am correct" about the watch. Now 3 weeks later, No return email or contact. They have my money and my defective watch. Who know what they will do? This is not how you do business, how they are still in business is a surprise but I implore you, use the website to find some great items but just go buy it locally, at the MFR website, Ebay, Amazon or anywhere else. Otherwise be prepared for frustration and disappointment. Good Luck TOM!

Beware when ordering from this company. They do not make it clear which items are non-refundable. It seems you can get a lot of their items at other sites for 1/3 the cost. They are good at somehow hiding their rather poor reviews when you search for them on the internet, so I assume they are quite tech savvy but I find they don't care about their customers very much, just about their profits. Eventually those will disappear as word will get out.
My experience is that I bought a wallet that despite my best efforts could not be delivered in time for an event. I asked to cancel the order and they refused, stating the item was on sale and therefore non-refundable. However, they did not even have the item, but needed to order it themselves and were waiting for the sale to finish before placing their order. They could have easily canceled my order before their "sale" ended. By the way, I paid over $40, then found the same wallet at Walmart for $12. Their image is cool, their philosophy is not.

Usually I do not write reviews. But this time I have to do this. I wish there was Zero Star rating. ToM is a real fraud. They do not stand behind their own words. I purchased a watch and watch I received did not include accessory they advertised in the description. They offered me either full refund or partial refund for missing accessory. I chose full refund and they told me to ship watch back and then they full give me full refund. Communication was by e-mail therefore it is all documented. Once they received the watch they stopped communicating and I did not received any refund. I was sending them emails for about one month and they never replied. I paid for this watch by Discover card via PayPal. So I decided to call to PayPal. They opened a case right away. I provided them with all emails from ToM. In 2 days Tom e=mailed me and they said that i have to close case with PayPal in order to refund me. They lied to me that funds are locked because of the opened case. So they tricked me and I cancelled the case with PayPal. I did not get my refund. They simply gave me a store credit and even this credit was $60 less than I paid for the watch. When I called again to PayPal. They could not help me anymore and they explained me that ToM lied that case blocked funds. PP advised me to open a case with Discover. So I called to discover and they opened a case. I opened a case like 2 months ago and it is still unresolved.

My first experience buying from TOM has been horrible. I bought 3 shirts. I travel a lot for business and was out of town when they arrived. When I did get around to the shirts... I ordered 3X shirts and they were at least 2 sizes too small. When I tried to return them, I was told they have a 7 day return policy. WHO has a 7 day return policy in today's online retail world?!

Needless to say this will be my ONE and ONLY purchase from Touch of Modern.

DO NOT ORDER FROM THIS COMPANY.

I've bought a good number of things from Touch of Modern. Recently however, their marketing has become more and more deceptive. I have bought items and found the description complete fiction. Pictures that are clearly altered. For example, I recently purchased the "Decobeam RGB Desk Lamp" and the item reality is that it is a cheap facsimile to the lamps in the pictures on their website. The website shows a black tower with solid lines of diffused RGB light strips with multi color options. The reality is a cheap clear plastic tower with black paint, no RGB strips just a few LEDs at the bottom of the tower that light the tower in one color. It is barely even a facsimile of what is marketed. They advertise "instructions included" and it is one sheet of paper with two sentences, neither of which are accurate or work. No product support website address. Not even a manufactures or supplier name provided.

This has been a trend of Touch of Modern I have noticed. I've opted out of their marketing efforts, though I doubt they discontinue sending me emails.

Touch of Modern has recently removed from their website any ability of users/customers to provide reviews of the products they sell. It is clearly evident why they made this decision. The company is clearly shifting to a business model of deceiving and scamming their customers.

- Most product descriptions are incomplete or misleading
- Shipping time for delivery is beyond terrible
- Customer service is a bad joke
My advise - do not order anything from this company!

I purchased an item that was verified counterfeit by the true manufacturer. No phone contact and simply get a continual runaround via email with zero resolution. This company needs to be stopped.

Wish I had never heard of this bogus outfit. Ordered a birthday present for my son over 3 weeks ago. Hasn't been shipped yet. Will he ever get it? Who knows?

Copied another review verbatim because I feel the EXACT same way!

Also going to add that trying to submit a support form just goes to a message that reads 'cannot submit form'

"They really have gone downhill, like crashed and burned. I have made dozens of purchases over the last few years and when I had issues, their response was prompt and courteous but they're absolutely terrible now. Items don't ship until months after the stated/expected delivery date (if at all), then they say there's a delay but the same item pops up for sale again with a faster delivery timeline than the order I placed 45 days ago, WTH? See receipt, two orders weeks overdue with no movement. And now support is terrible, sending cut and paste responses and going in circles rather than a human answering you (or reading your email) and then they ghost. Latest is they canceled the wrong order because they failed to read the email string. Lastly, they don't like to refund you, they offer a store credit. I can no longer recommend them, very sad, they lost a loyal customer."

Had success with Touch a year ago. Bought handmade old fashion type glasses. However, purchased several items April 2022; none lived up to my satisfaction. The quality or color or size weren't correct. Tried to return them on their terms. (Must request a return within 2weeks of receiving or purchase.) They gave me the run around and never received a return label or didn't reply to my requests. I wrote numerous letters; they can't be reach via phone number.
DO NOT DO BUSINESS WITH THESE GUYS. The are located in San Francisco.
I "THINK" THEY MAY BE GOING OUT OF BUSINESS.

I purchased Cuvée Single Cask Whisky // Touch of Modern Select // 750 ml
Expected by: Tue, May 16 on April 25th as a birthday gift for my son. It has not been delivered yet, and I cannot get any answers from Touch of Modern as to when it might be delivered. Today is June 18.

I ordered a garmin pro 6 solar and received a garmin instict instead
Contacted TOM and they washed there hands if it
The ither use incompetent supplier if dishonest
Suppliers
Please if you don't want to be scamed do not use
This company because they are cheaper as you will
Be sorry in long run
I am out of pocket by 800 plus dollars

I ordered 3 weeks ago special Valentines flowers for my wife of 19 years. HEre is the description:

"Show that special someone in your life just how you feel this Valentine's Day with this Kenyan Rose Bouquet, featuring two dozen fresh, long stem roses".

Not only did they not show up. I called 3x today and was told they would. When they NEVER showed up, I was offered a credit (duh) and a WAIT FOR IT... a $10.00 gift card.

CAN YOU BELIEVE IT. I have spent over $15,000 in 3 years with them and they want me to say to my wife:
"sorry honey, I ordered you beautiful Valentines Day flowers but instead here is a $10.00 gift card".

SHAME ON TOUCH-OF-MODERN.

Then, when I had "Matt" on the phone and I asked to speak with his manager, he actually had the nerve to say.'I don't have a manager".

GOODBYE TOUCH OF MODERN. See ya on the flipside of Chapter 11.