Touch of Modern

I ordered 3 weeks ago special Valentines flowers for my wife of 19 years. HEre is the description:

"Show that special someone in your life just how you feel this Valentine's Day with this Kenyan Rose Bouquet, featuring two dozen fresh, long stem roses".

Not only did they not show up. I called 3x today and was told they would. When they NEVER showed up, I was offered a credit (duh) and a WAIT FOR IT... a $10.00 gift card.

CAN YOU BELIEVE IT. I have spent over $15,000 in 3 years with them and they want me to say to my wife:
"sorry honey, I ordered you beautiful Valentines Day flowers but instead here is a $10.00 gift card".

SHAME ON TOUCH-OF-MODERN.

Then, when I had "Matt" on the phone and I asked to speak with his manager, he actually had the nerve to say.'I don't have a manager".

GOODBYE TOUCH OF MODERN. See ya on the flipside of Chapter 11.

Do not purchase anything from ToM. They don't pay their vendors. If you buy from them, then you are purchasing stolen goods from small businesses. They have no shame.

Takes up to 2 months to get your order. I returned a defective item as soon as I got it and here I am 5 weeks later and 8 tries and still no response to my refund

I ordered merchandise from this place and it was the worst experience I had. I texted them because I did not receive my merchandise it's been over one month and three weeks. I Decided to call and I could could not get anyone because they don't take calls. So I had to email them. I email some associate who later on email me back about my merchandise and said part of it was delivered. I email back the associate and told them that did not receive any type of merchandise. I checked looked and no merchandise was there to be found. I emailed the associate and told them that I did not receive my merchandise and it been over a month and three weeks. She email me back and said part was delivered which again I still have not received. The associate also told me that the other merchandise that I ordered was not available. So in all I still did not receive any of the things I ordered. I will tell anyone stay away from this place. It's really hard to spend your money and in return cannot even get your merchandise. I would not recommend anyone to shop from this place. I would not even give it a star.And I will never shop from this place again. Fast to take out your money from your account without even delivering your merchandise.

I ordered two Jared Lang shirts in mid-January, expecting the order to be processed and shirts shipped. Instead I received an email saying they wouldn't ship for three weeks. But of course my card was charged at the time of the order. Approximately three weeks later they messaged saying the items weren't available and would issue a refund. What? I also ordered a cardigan, but three weeks later when it arrived it didn't look like the one in the site. I contacted their "customer service" (which only allows messaging) within five days to obtain return instructions. They messaged back that the return period had expired and no refund would be available. What? This retailer is a complete scam! I think it's just a fraudulent banking operation that makes money on the float from when you order you items and when the say they can't fulfill your order they eventually make a refund. Or when they do fulfill your order it's with items not a show. Stay away from this retailer for the reasons I've explained and based on my experience, I'd be surprised if they are still in business in a few months!

Cheap chinese crap!
Under the false advertisement of getting something unique and really cool it's cheap Chinese crap of super poor quality.
No way to sweeten it.

I ordered some jewelry from them over $200.00 worth! It said 1-2 weeks for delivery! I had a question about the tax they charged and sent a message to them on day 2 12 days later still no answer! I sent a couple more on the 12th and 13th days since placing the order asking about when my order would ship! No answer! So I called my Credit Card company and they woke them up fast when they did a charge back! This company doesn't keep you informed, they don't have time to respond to anything! But when the money is taken back by force they are obviously watching that inbox! It took less that 48 hours to cancel the order and they still didn't answer me or say sorry! The bank and I looked at other reviews saying they didn't get their orders! And they are not paying some of their suppliers? So be careful not sure what's going on with this company? It's not how to run a business, if you order make sure you have a good bank or credit card company to back you up! You might need them to get a refund!

I made the mistake of ordering a Canada Goose coat offered for sale by Touch or Modern. They advertised it. I ordered it. They accepted my order and IMMEDIATELY charged my credit card the full price of the coat, even though they did not have it in stock and had not shipped it. Approximately a month later, still no shipment, they still had my money and they sent me an email saying their vender did not have them and they could not honor their contract to deliver. They said they would refund my money. I felt that they were at best negligent in offering the item for sale when they really did not have it and that they acted unprofessionally in charging my credit card, keeping the money for over a month and then simply saying they would return the money. I suspect that this may be a scam to get the use of people's money for a month or so. While I recognize that is not a big hit as a one off, if that is what they are doing to lots of people, those small amounts add up ultimately to significant dollars.

I contacted them and gave them the opportunity to fix they problem appropriately by providing me with a comparable coat for the same cost. They refused to do that. Their position was that they could do nothing; an obvious lie. They can but choose not to. I STRONGLY recommend that you not deal with this company as a result of their unprofessional response to the problem that they created due to their incompetence and/or negligence.

Not sure if it made a difference that I am a senior. Actually not sure they knew that. But that I am a senior only makes it worse.,

Bought a backlit canvas. Took 2 weeks to get here. As soon as I opened it from the box I thought of how the box seemed better made than the canvas. I went against my better judgment and bought an shabby item from a douche bag coffee shop app.
I went to walmart at 8PM and bought a 9V battery to put into it. The battery connection was hot glued to the inside of the wooden frame (CHEAP AS $#*!). I hung up the canvas with the oversized nails they gave me with it. The canvas lit up and I returned home 24 hours later and it was no longer lit. I asked my wife if she turned it off and she said "no". I went out and got another 9V battery and it still would not turn on.
I then smashed the piece of $#*! in half, spit on it, stomped on it and swore I would angrily type multiple bad reviews. I thought that maybe I need a shrink, maybe I have anger issues. My wife looked at me like a psycho and then I realized that it's not me... its these $#*!ty little SCAM companies. Things used to be made to last. Even cheap $#*! used to last a month or two. Now things stop working after 24 HOURS!
SCAM SCAM SCAM!

I have purchased 5 different times from Touch of Modern - each experience was worst than the other.

They literally shipped me TWO LEFT SHOES!

And now - No Support, No Response, No returns,

In all things cannot be returned and some things are of very poor quality
Before you buy look on otter pages

Just knowing now that if you search things that they sell you can find them on other sites with faster shipping. Took over a month to get my order

The first time you have an issue with a product or don't receive it, they will just take your money and not help you.

It's 2021 and their purchase/ return policy is aweful, anti customer and really not on par with competitors.
Avoid if all possible!