Touch of Modern

I have spent over $5000 with TOMO. Recently I had a credit to spend because I bought during a 'Spend $100, get $25 credit. They give you a certain amount of time to use the credit... fine. I realized that today was the last day I can use my credit... also fine. I spend some time searching for something I can't live without, finally add this item to my cart, only to realize the credit expires at 5pm pst. It was 5:14pst when I tried to check out.

This is ridiculous! Who does this? I saw the credit expires today. I assumed it expires at the end of the day like every other company. I am done buying from TOMO.

It takes forever to get the items to start with! Their "discount" isn't really a discount & most items can be found easily anywhere for about the same price minus the frustration! SOOO many items are only refundable for store credit, stores that really don't have much to offer & their final sale items, no matter how expensive they are WILL NOT BE RETURNED, ever! Unless they were damaged or something but how awful is that?! And their customer service is helpless, so don't even bother.
I pulled the trigger despite all the bad reviews everywhere on the web, hoping I would be the lucky one but I was so wrong, don't make my mistake & save your money!

Our company vegea LTD. organized a campaign on the TOM platform. After the end of the campaign, they did not fulfill the contract and did not pay for the ordered items from Vegea!

THE DESK I PURCHASED HAD 27 PIECES AND 118 SCREWS AND NAILS.IT WAS NOT WOOD BUT PARTICLE BOARD.IT TOOK 2 PEOPLE 5 HOURS TO PUT TOGETHER. INSTRUCTIONS WERE TERRIBLE. PLUS IT WAS OVER 400.00 DOLLARS. BEWARE.

Nice and unique stuff that they sell but they shipping is awful it says one - two weeks it takes three months unbelievable how do you stay in business this way

Ordered something. They promised 2to3 weeks shipping. As I'm writing this, it is now 7weeks and no product! There is no customer service. U can email them and out of my 250something emails, 1 email saying they will check with their 3rd party vendor and sorry no refunds. I strongly recommend you stay away from Touch of Modern

WORST CUSTOMER SERVICE. Almost none. They wont talk to you on the phone and there email support is horrendous. There shoe return polcy is 7 days, which is the least customer friendly i have ever heard. Thank god there is amazon, macey and Zappost, etc, etc/ who believe in there products that you are not forced into a limited trial time. I should have checked there reviews before i bought. THere fancy website and advertising is alluring and i learned my lesson

I purchased a Paul Picot watch with a 1-year aftermarket warranty which I received clarification that it is back by the company, Touch of Modern (TOM). The watch was "unworn", used as store display.
The watch has diamonds on the 1 to 5 number locations, After a week, I'd noticed the diamond on the 2 position was loose and promptly contacted TOM and they sent me an RMA and FedEx return code. I received no update after they received the watch and after numerous email inquiry, they said they will have it repaired. Long story short, after several weeks of hearing no update, I had to put in a claim through mu credit card company for full refund. After a few weeks my credit card company award me a full refund because TOM was unresponsive to their inquiry and only after that I was contacted by their "customer service" asking me to "reverse my claim" as they are prepared to give me a full refund! How stupid do they think people are!

WARNING! We worked with Touch of Modern and supplied them with our products. They won't pay and ignore all demands. Had to take legal action. Worest experience ever partnering with a company. SHAMEFUL SCAMMERS!

I ordered 4 items from this website Touch of Modern over THREE MONTHS AGO and only received one of the four! The one I received came in a damaged box without any instructions. Useless! I'm still waiting on the shoes and Bluetooth umbrella I ordered 3 months ago! They keep telling me shipping times are all different for their products'. Well judging from the reviews EVERYONE is complaining about super slow shipping and/or never receiving the items ordered.

I ordered a pair of shoes from this sham of a company at the beginning of January. Since have been waiting patiently to have these shoes delivered. I called them over a week ago and they tell me that do to a labeling issue the package would be delayed. It's been a week since they said that and I've yet to receive any evidence that my package been sent, other than a tracking number that links to a package that was supposedly delivered on Feb 2nd.

They tell me that this will be updated once the package is passed on to Cnada Post - But I'm not confident this will happen. As a 'sorry' touch of modern has offered me 15 dollars off the price of delivery which was a total of 30 dollars. So, ToMo has offered me a savings of less than 5% of the total price of the shoes for my frustration. At this point, I don't even care if the shoes come, the experience has been beyond frustrating and this will be the first and last time I trust or order anything from touch of modern. App has been deleted!

I bought a jacket in mid October they billed me and of October with a 2 to 3 weeks delivery it took 2 1/2' months to delivery. I returned it the next day it took 2 weeks to get back as the use the cheapest way too return. They have the worst customer service only emails no live person even though they told me someone would call they never did. They hide behind emails. They want to give me a store credit instead of returning my money to my credit card which is what I want ad I would never buy anything from them again.DO NOT BUY FROM THIS FIRM!

I shop a lot online and TOM is about the worst experience I've had. Would choose anyone else to order from. Otherwise, just expect frustration and you won't be surprised!?! Good luck!

I have been waiting for a item since 21 January,it is now 3 March and still on item. If you can find what you want somewhere else,shop there.and avoid this site.

I have bought some good products, and some I really like from Touch of Modern, and some I am greatly disappointed with. Overall I am giving only a 2 star because the food products are over presented, overpriced and not-so-good. And when I told them they i was greatly disappointment they only offered a less than realistic store credit. I still occasionally buy from them, but ALWAYS research the product for yourself first and don't buy the hype... and don't but the food (except Sea Bear Salmon) I have been a Sea Bear client for years and saw them recently on Touch.

So, I ordered two items.
Order Number: #O*******088
Order Placed: June 18,2023

One order (a knife) shipped after about 2 weeks. When it arrived, I found that my knife had turned into a cheap $#*! slingshot. Reached out to customer service and asked for a refund. 1st line CS person was nice but needed to route the request "the agent who works on returns to take a look at your request". After one week, I asked for a update (crickets"), two weeks crickets. I file a protest with AMEX.

A full month after the initial complaint "Luis" gets back to me. Luis can't really help. No way to get the right item since they only order the number from the sale, no refund possible, but he would be able to give me store credit. My response: No dice. I want a refund to my AMEX. OK, send the item back and we'll handle it on our side. Now, the response is "Oh, we noticed that you filed a claim regarding the order. For this reason, we are unable to provide a refund or action further."

Second item in the order never delivered, no response from ToM, and the best they can say is they have no information from the vendor so they are escalating to Tier 3 support (like that means anything).

There is no way to talk to an actual person. Contact is from their website, then all communications are by email.

Damn f*ck*ing straight I filed a claim with AMEX and no I am not removing it. Can I leave a Zero star review?

Received a flash offer on watches that I went ahead to purchase, not realizing that Touch of Modern has no physical inventory, unlike other stores. They take your money and then provide a ship date some weeks out. I doubt if the watches are authentic I tried emailing them to cancel my order because it hasn't shipped. All other watch sites will offer to cancel orders before they are shipped and they don't charge your credit card until the item ships. I failed to check ratings on this company before dealing with them. I will dispute the charge with my credit card company.

Update:. I corresponded via email with them and received a response from a supervisor. My initial email pointed out that I didn't really have a contract to purchase with then since I hadn't received goods or services for payments they had accepted. The basic business law contract legal definition got someone's attention and they promptly refunded my money.
I guess I am old fashioned but I'll never deal with a company that won't stand behind the products they sell