Tophatter

Im a Coach bags seller and all my items are 100% authentic and i came from coach factory. When i saw this site ad to facebook i told myself, why not try to check so i need. For me live auction is good so i decided to apply as a seller. OMGood gracious! The process to post is painful. First, you need to submit a request form from the website and wait for 2-3days for them to evaluate you as a seller. They will send you an email with link for you to go to the next process which is to fill out another form about your paypal infos and facebook account (required, if you dont have FB, forget it!) for verification after you submit, they will send you message that you can now start posting. I thought im all set but im not!. You can only post 3 item as a beginner if you sold them and ship then they will send you a message that you can now post unlimited items. You MUST ship the item and post the tracking number first before you post new item to sell otherwise they wont allow you at all. Before you post the item you need to REQUEST TO SCHEDULE each item on their Host Auctions Section to include your item to live auction group which has date, time and fees you need to pay. After you request to schedule they will send you another message saying if your request is approve.In Live auction even if you are not there your item is still go to auction or you can be there live and talk to the buyers who have questions or give more info about the item you are selling to attract more bidders. Shen your item is sold you give the buyer 2hrs to pay otherwise the item is cancel and you can write a review or blocked the buyer on you next auction for unpaid item.As long as the buyer doesnt recieve the item your payment wont reflect to your paypal account. Which may take a week.The problem i got is when i calculate my money. I end up losing than earning and the 10-20% of fees from the total amount is way too MUCH! I pulled my hair after that. Then i decided to go back to ebay the fees are less than a buck and way easy to post. Tophatter is now my TOP-HATER site. Never again!

There are some very legitimate companies selling on this site and delivery is timely no matter what price you got the item for. There are some questionable vendors that take 6 to 8 weeks to deliver items, if you ever receive them. With theses vendors it seems the better the deal you get, the longer and less likely you are to receive what you paid for. Tophatter charges your card when you win the bid, rather than when the product ships. Even then, the Questionable vendors Say the product has shipped, but if you look at the tracking pattern it appears to just be going through various sorting and shipping departments within the company. Tracking keeps saying USPS waiting to receive. At first I thought it was just with shipments from China, but at least one California company does the same thing. One company selling solar path lights (never received) disappeared, but the lights are still being sold on Tophatter by another unknown company. Can't find them on the internet or anywhere. The pictures do not always show the quality of the product you eventually receive. You need to look at the product details before bidding. Many show the product with batteries, charging cable or other accessories that are not included. Others don't come with Memory, SIM cards or other similar items needed for the product to function as intended. You can get an unpleasant surprise when you receive some products, especially Jewelry. The picture shows jewelry store quality pieces, when what you received is cheap, not even good, costume Jewelry. Some of it is advertised as genuine sapphire, emerald, tanzanite, etc. but no certificate of authenticity comes with these, nor is one provided when asked. Depending on what you paid for the piece, I recommend you take it to a gemologist and have it verified. Tophatter's policies are also an issue with me. They will send return labels, until you start to return too many things, then they tell you shipping is your responsibility. The other issue is product ratings. Some items don't show anything for product ratings and some show low ratings, but they only publish the ones with four stars or above. The problem, for new bidders especially, is that it takes so long to get an order, you have most likely purchased several similar items thinking you are getting a good deal. I recommend waiting for the product to be delivered before bidding on too many things. As I said at the beginning of this review, there are a few very reputable vendors selling on this site, just know what you are bidding on before you pay.

Be CAREFUL! They are a scam! Bought a designer handbag and have had a headache with them ever since. The girl who sold it color enhanced it and when it arrived on Dec. 22,2015, I knew it was a FAKE! She refused to take it back saying it had a tag on the inside and I must be dumb. HA! Took it to Dooney & Burke and they said the same FAKE. I HAVE 4 OF THE SAME DESIGN BAGs AND WAS BUYING IT FOR A FRIEND. Here is the thing, Fake bags get cloudy because the plastic they use on the canvas is not the real deal. It gets cloudy and changes colors. PLUS, the Bag smelled so bad like it came from the dumpster. Dirty on the inside, not like what she showed on the film. She was dumb enough to leave a crumbled piece of paper in bottom of bag which said, Thrift Store, Purse, $28,00. ROOKIE who probably NEVER really owned a designer hand bag in her life, saw the label and thought she had just bought the bag of the year for nothing. I was just asked on the 10th of Feb, to send one picture to resolve case. (That is after 20 letters that I sent), I responded that same day and did it through Office Depot to keep a record. They are saying now I never responded and closed the case. HOWEVER, my credit card company is on them because they have had so many complaints. They have a phone number, which answers, plays the recording that they are busy and it goes to music. Then it comes on and says," I can't hear you" and hangs up. According to my credit card company that phone is not attached to a REAL ADDRESS.
BECAREFUL! They are just lying through their teeth. They tell you they guarantee the designer bags are real and have original sales ticket. When you ask for them to verify that they act like they never got that email.

There are too many bad Venders that Tophatter allows to rip off their costumers. And really bad to ZERO customer service.

THE SCAM: You purchase an item and certain Venders will send you a garbage cheaper version or only part of an order (ie: a 31 cleaning brush set where I only received 3 out of the 31 pieces. Same item TWICE by TWO SEPARATE VENDERS!), then Tophatter will want you to go repackage it and pay for postage after having to go all the way to the Post Office in order to send it back for a "refund" that you "may get" ONLY if the Seller agrees that it is in the "Same condition that it was sent to you". All of this is to return something like an $8 item. Because "Yes", and they know that most people will not waste their time and more of their money, so they get away with ripping you off.
Attached is just "some" of the examples of what was advertised and what I REALLY got:
1. I purchased a cute "Baby Groot" pencil holder/planter.
2. A Motorized Remote Projection Screen (What they sent me was nothing more than a cheap white painters tarp and nothing else).
3. A Pikachu Deadpool figurine Size: 9X9X14cm (what they sent was a keychain)
4. A nice skull ring (what they sent was chromed garbage)

Don't get me wrong though, because some of the items are wonderful, it's just that the negative here is out weighing the good. As the bad list goes on and on.

I said I would never buy again but because I was forced to pay out of pocket to return an item that was garbage, they would only give me a $21 credit on their site, so I pretty much had to buy from them or lose my money.
I bought one item to use up the credit. It arrived in pieces and was absolute garbage as well. Luckily, they just refunded with no questions asked, and I didn't have to return it, but instead of refunding the full amount, they put the credit back onto my account, so, again, I had to order or risk losing my money.
I was never able to see anything I wanted, and I was very hesitant to order again anyway, then I lost track of the date for the expiry on the credit, so it expired,
I contacted them and they added the credit back to my account again.
I bid on a bracelet, thinking the credit would go towards it, but it didn't. I guess it's my fault for not reading clearly, but I thought I could just order an item at a time until the amount of my credit was used up.
Not so.
I had to purchase an item of the same value or more than the credit in order for it to be applied.
The bracelet was only $8 with $2 shipping, so it wasn't a huge loss. It arrived in the mail fairly quickly, but it was very poorly packaged, and of course, there was a stone missing from it!
I said to my daughter, "Am I ever going to get anything from that stupid site that doesn't have a problem?"
I contacted them again, and a refund was issued with no questions. I don't have to return the bracelet, so I am not on the hook for shipping costs.
Once I read through again to find out why my credit had not been applied, I tried doing "Buy now" rather than bidding in order to use up the credit, but every single item I tried to buy came up as "Not available to buy now" even though there was that option on their pages, I finally found a purse that used up my $21 credit, I only hope the purse is fine, because if there is a problem, I will end up back in that stupid loop of having to use up a credit.
In the meantime, I had bid on another item and thought I had lost out, only to have a notice coming up telling me to pay for my order.(I blame that one on my own computer being very slow to register the bidding progress.) So I paid for that one, and I really shudder to think what it will be like, because it is electronic and possibly fragile.
So now I just wait for these items to arrive and, again, I hope they are not garbage or damaged.The track record so far is not good.