Tophatter

Neil,

My apologies for the delay in receiving your items. When a item is shipped from a different country we allow an extended ship time of 60 days for the item to arrive. After reviewing your account I see two orders that have been in-transit since April.

If you have not received these items by June 25th, please let our customer support team know and full refunds will be processed. Support can be reached here: http://tinyurl.com/j8eo7hu

To learn more about our Buyer Protection policy, please see here: http://tinyurl.com/jeura4f

Thank you, have a pleasant day!
Felicia

Hi Dean,

Thank you for your review.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller’s items we rely on the sellers to accurately describe all items and do our best to ensure every purchase is great.

If you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Also, if you find an item is missing information you can report the item by using the report this item link in the lower right of the item description.

Kind Regards,
Angelique

Hi Clark, thanks for responding to Tophatter's experience survey and we are sorry we did not meet your expectations.

We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.

Kind regards,
Graciela

Joanne,

We are delighted to have you as a valued member of the community. Thank you for writing your review.

I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.

Have a wonderful time shopping on Tophatter.

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

Happy Bidding!
Angelique

Hi Eileen,

Thank you for your review and for shopping on Tophatter.

We ask that you please allow up to 60 days for delivery. See our FAQ How long does shipping take https://help.en.tophatter.com/article/495-how-long-does-shipping-take

We are working to improve shipping times. Check out our FAQ What If I haven't received my order here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order

After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline.

Please know you are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

Respectfully,
Angelique