Good product and I'm will keep shopping on it and you all have more of a selection of stuff
DONT ORDER FROM THESE PEOPLE EVER! I DINT RECEIVE 2 OF M PACKAGES FROM THEM... AND THEY DON'T PROVIDE INSURANCE OF THEIR PRODUCTS.
Very good products and fast shipping along with good pricing in the auctions
I wish it would give more details on objects on the bid items.
Most of the items I've purchased are exactly as described by the sellers.
Hey Brenda, While we are glad to hear you have had a positive experience on Tophatter, we strive for perfection in customer service. If you have had *any* items that were received not as described please reach out to our support with order numbers so we can assist! You can reach dedicated support staff at tophatter.com/support. Thanks!
Sent my item to the WRONG ADDRESS AND STATE! Bought a smart watch and just dont like that something I bought got sent to someone else
Hi Miranda, thank you for the feedback and we apologize for what happened.
Our system shows your order 48507235 has been refunded. We hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Thank you for the patience,
Graciela
Wonderful breath taking items with the power of bidding and excitement of winning!
Hate this ad. Make it stop because it is annoying as hell. B
Love this site! Very addictive and fun with each purchase being very easy!
Very impressed with the follow-up and customer care! Great products and "as described"!
Awesome. The sellers need to make the size of their products better stated
Hi Renae,
Thank you for your review and feedback.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I have been very satisfied thus far. I love the assortment and price.
Hi Kendrick,
Thank you for your review.
I'm glad to hear you are pleased with the variety and prices. Have a wonderful time shopping.
Warm Regards,
Angelique
I will be more than happy to refer your site to my friends.:
Everything so far has been just as described. Everything is what I expected.
I enjoy the bidding and the items have so far been good quality.
I am very satisfied with the products I have bid on and one
Hi Travis,
Thank you for your review. It's wonderful to know what you are satisfied with the products on Tophatter. We appreciate your support.
Respectfully,
Angelique
I love the excitement of bidding and the speedy delivery on most items
Hi Theresa,
We are building an entertaining shopping experience for people who love the thrill of hunting for deals. It's wonderful to hear you enjoy the format and speed of delivery.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
They car about you as a customer it means a lot to me thank you for friendly service.
Hi Jerry,
This review made our day! Thank you so much for your kind words and for taking note of the care we put into the community.
If we can be of help, our customer support agents are available and ready to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
A company you can trust and a staff that responds quickly about any concerns thank you may have...
Hi Bret,
Thank you for your review and for putting your trust in Tophatter. We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Overview
Tophatter has a rating of 3.4 stars from 7,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality and great prices. Tophatter ranks 181st among Auction sites.
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- San Francisco, CA, United States
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Business History
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richard,
Thank you for your review.
I'm happy that you are pleased with the products and shipping. We appreciate your support.
Respectfully,
Angelique