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I said I would never buy again but because I was forced to pay out of pocket to return an item that was garbage, they would only give me a $21 credit on their site, so I pretty much had to buy from them or lose my money.
I bought one item to use up the credit. It arrived in pieces and was absolute garbage as well. Luckily, they just refunded with no questions asked, and I didn't have to return it, but instead of refunding the full amount, they put the credit back onto my account, so, again, I had to order or risk losing my money.
I was never able to see anything I wanted, and I was very hesitant to order again anyway, then I lost track of the date for the expiry on the credit, so it expired,
I contacted them and they added the credit back to my account again.
I bid on a bracelet, thinking the credit would go towards it, but it didn't. I guess it's my fault for not reading clearly, but I thought I could just order an item at a time until the amount of my credit was used up.
Not so.
I had to purchase an item of the same value or more than the credit in order for it to be applied.
The bracelet was only $8 with $2 shipping, so it wasn't a huge loss. It arrived in the mail fairly quickly, but it was very poorly packaged, and of course, there was a stone missing from it!
I said to my daughter, "Am I ever going to get anything from that stupid site that doesn't have a problem?"
I contacted them again, and a refund was issued with no questions. I don't have to return the bracelet, so I am not on the hook for shipping costs.
Once I read through again to find out why my credit had not been applied, I tried doing "Buy now" rather than bidding in order to use up the credit, but every single item I tried to buy came up as "Not available to buy now" even though there was that option on their pages, I finally found a purse that used up my $21 credit, I only hope the purse is fine, because if there is a problem, I will end up back in that stupid loop of having to use up a credit.
In the meantime, I had bid on another item and thought I had lost out, only to have a notice coming up telling me to pay for my order.(I blame that one on my own computer being very slow to register the bidding progress.) So I paid for that one, and I really shudder to think what it will be like, because it is electronic and possibly fragile.
So now I just wait for these items to arrive and, again, I hope they are not garbage or damaged.The track record so far is not good.
The item was finally delivered and when I contacted them with the proof of delivery, they issued my refund. I have to wonder, if I hadn't contacted them, how long a refund would have taken. I used the credit on their site to buy something, and, of course, had to pay shipping on that. The item was on sale, according to their site, and shipping cost more than the item. When all was said and done, I was out of pocket for shipping for another 3 bucks. Now I wait for that item to arrive. If it's a dud, I think I will just say forget it. It's way too much hassle to get a refund.
Hi MK,
I reviewed tracking for the returned order #36073019. When you have a open return request our system will automatically issue a refund when the return tracking has a delivered scan. Because this tracking has been stalled since October 3,2017, a refund was not issued automatically.
When a stall like this occurs the best step is to contact support as you've done. Tracking can be reviewed and a refund issued immediately.
Warm regards,
Felicia
I bought what they listed as a "Learning Computer". The description mentioned voice recognition, and on the same page, they offered a deal on memory cards as an add on sale, which implied the unit took a memory card. It claimed a regular retail value of over $600 (which, let's face it, I knew was probably inflated just for the sake of making it look like a huge savings) and they were offering it for around $35. I bid on it and got it for $15, plus shipping.
What I got was a cheap plastic dollar store toy. The "screen" was a sheet of adhesive plastic with icons printed on it to make it look like a computer. There was no mic anywhere to allow voice recognition, and no actual slot for a memory card at all. It was all just fake and made to look like a computer or tablet. The "screen" was all bubbled and lifting around the edges, and scratched up. I requested a refund.
Because I live in Canada, I had to pay shipping to send back this piece of junk to the US. If I had lived in the US, they would have sent me a pre-printed shipping label. They gave me a $20 credit on their website as compensation for having to pay return shipping, and that credit expires next week. (How is that compensation if it expires?)
Why would I want to buy another item from them, and then pay more shipping to have the junk sent to me? Meanwhile, they will not refund me until the item reaches the vendor, even though I have given them tracking that clearly shows I have returned the item. So now, I am out the cost of the item, plus the original shipping, and the return shipping, and I will be out of pocket for more shipping if I use their useless credit. Buyer beware. I had heard good things about the site and I have friends who love it, but my experience has turned me right off of the place!
Tip for consumers:
Read the fine print and research the item. Many of their pictures are misleading and made to look like they are selling a camera or tablet or laptop, but when you read carefully, you are only buying an accessory. Values are highly inflated, so watch the bidding carefully or you could end up paying more than they are worth.
Thank you for sharing your experience with us. I'm terribly sorry that the item was not as described and your overall experience did not meet expectations.
All manually issued credits are valid for 2 weeks before expiring if unused. If your credit expires before being able to use it, contact us and one of our staff will kindly reissue a new credit in the same amount.
Best regards,
Felicia
M K.'s review of Tophatter earned 6 Very Helpful votes
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Tophatter was the biggest rip off company selling fake items falsely advertising them as real....
Hi M K,
We truly understand your frustrations and we apologize this happened.
We want to thank you for your patience and hopefully, we can see you again in Tophatter.
Our Customer Support Team is just an email away if you need any help! We can be reached via email here: http://tinyurl.com/j8eo7hu.
Thank you and regards,
Graciela