The reason I love TOPHATTER is the great items, prices and a fun bidding experience.
BE CAREFUL... ITS ADDICTIVE!
I sell and buy on Tophatter; as far as me as a buyer, you have to be logical and really read the information on the item, we all know that a real diamond and gold ring with a MSRP of $500.00 isn't going to start bidding at $1.00 with shipping at $3.00, right... Stay away. Now if you see a tube of mascara MRSP of $20.00 and it sounds like something you are interested in and it starts bidding at $1.00 and the shipping is $7 or $8, go for it, the shipping is generally enough to cover the cost of the seller's product, what they pay for shipping & handling to them, the fee's to Tophatter (which are listing and commision), the packaging and the shipping to the buyer. That is how I generally determine what to set the shipping at, then anything that is bid is my profit, which could be only one dollar. Or it may not sell at all and I am out the listing fee. But for me it is the contact with the customer's and the getting to know them and take care of any problems they may have with the order and of course to hear the great feedback. I always "thank my customers by name, I send them a note when I ship, when I see the order was delivered, I send them a note to make sure they are satisfied with their item and that it was received without damage and that it was all they expected. I have refunded for an item that the customer was not happy with, it was a full refund and I did not require her to return it, she thought the mascara she bought was a knock-off, she didn't really have any proof that it was, but then again I didn't have any proof that it was not... so I am still selling the mascara but letting people know that there is a possibility that it may be a knock-off and that it is a high quality mascara and to bid accordingly. You need to find seller's that have integrity and you will be very happy with TH.
Me as a seller, I will only sell items one at a time on tophatter, the fees to run your own auction or patner with someone else are just too steep, you would have to lie about the MSRP in order to make a profit and I will not put an outrageous MSRP on something.
So many things to choose from, it's hard to decide. I've not received a single thing I didn't like.
Patricia Lingo
Good
Just can't always see the items
No pictures
Over all I am satisfied with the shopping
Hi Patricia, thanks for responding to Tophatter's experience survey!
We apologize you had trouble viewing the pictures. Please also ensure you have the current update installed, all background apps are closed and a strong connection for a smooth auction experience. If the problem persists, contact our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Thank you again for your feedback. We truly appreciate your support!
Kind regards,
Graciela
Service was quick, prices are incredibly low, I can't wait 'til summer so I can go fishing with it.
Thanks for responding to Tophatter's experience survey, Wayne!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
When I discovered Tophatter I was shocked how cheap their products are. Now I can't stop shopping at Tophatter, I'm in love with Tophatter!
Hi Tonya,
Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience.
Remember, at Tophatter, you can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Kind Regards,
Angelique
Beautiful products and GREAT prices. Delivery is astonishingly fast, especially as I'm in Australia. LOVE, Love love this site!
Shirley, we're so glad to have you as a key member of the Tophatter community! Thank you for writing such a great review!
The last two days I received another person's item and not what I ordered but I am very satisfied with Tophatter.
As in title, ALWAYS a Great Experience. 100 characters are not always need to describe a positive experience.
Hi Barbara,
Thank you for your review. I'm happy to hear your experience on Tophatter has been great.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
NOT GOOD ELECTRICAL DEVICES cannot work because poor QUALITY and what I expected for a MAN REALLY SEEMS TO BE FOR A CHILD GOD BLESS YOU
I HAVE BEEN BUYING ON TOPHATTER FOR OVER A YEAR AND I LOVE THE AUCTION STYLE AND FAST PACE BIDDING! REALLY FUN WAY TO SHOP ONLINE.
I have won alot of stuff on tophatter there are only afew things i never recieved but it says i have but for the most part i really love this site
Kathy,
Thank you for taking the time to write your review. If we can help with any concerns, please don't hesitate to reach out to customer support here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
I enjoy the bidding however I have recently been Dissapointed with the quality on a few items that I haven't been able to dispute.
Hi there Chrissy! Thanks for responding to Tophatter's experience survey!
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
Thank you for understanding and continued support,
Graciela
Very effeective ssrvice and very timely. Ihave been quite satisfied with all swwrvices so far. Thanks
Hi Lwon,
Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience.
You can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Warm Regards,
Angelique
It would have a 5star but the last time i bided No out bided me i won the bid but I didn't get what i won a Dell computer this was not right!
Hi Gladys,
Thank you for your review.
You may have experienced some lag. Unfortunately, I do not have access to your account from a social platform to see what might have happened. If the issue happens again, please reach out to our dedicated support team at help@tophatter.com
Warm Regards,
Angelique
I like the products on here. Some seem to be very good quality depending on what you get
Hi Ayeisha,
Thank you for your review! I'm glad you like the products.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Before bidding for anything., just check on eBay first, most of the stuff is on there and cheaper!
Nikki, thank you for sharing your thoughts with us. In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
I like that top hatter notified me every time my order was shipped and delivered to my address
I like it because I don't have a whole Lotta money to spend and this is pretty reasonable
I found Tophatter a fun place to shop... One must be quick, diligent with a bit of luck
Overview
Tophatter has a rating of 3.4 stars from 7,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality and great prices. Tophatter ranks 181st among Auction sites.
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- San Francisco, CA, United States
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Business History
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Scott,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices and having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique