Excellant products very affordable. Will keep buying thru your company. I would like to rate younat 5 stars
5 stars, accurate photos and fast delivery. Very impressed with everything I have recieved. Definitely recommend Topphatter
Read Fine Print No sound woofer as you can see and the picture control which is included. Seller Icat
Hi Peter,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
925 Sterling Silver Genuine Blue Sapphire Eardrop Sold by Serendipity, are glass and did not even register when tested, same with the Tanzanite Earrings
Hi Karen,
Thank you for your review.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller’s items we rely on the sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Respectfully,
Angelique
Very nice qualiity on all itens I have received. Low priced or free shopping. Fast service. Tracking available. Love it!
Products are good. Shipping is way slow. Vwry disappointed. I buy things from over seas alot. Nothing takes this long
Hi Kevin,
Thank you for your review.
I understand wanting what you paid for to arrive as soon as possible. You are priority number one, and we do our best to ensure your experience on Tophatter is positive. Your voice is critical to the success of Tophatter, improving your experience. We are working to improve your experience in terms of shipping time.
Due to the ongoing pandemic (Covid-19), many shipping carriers have experienced delays. Because of this, we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
STUPID ME, SAW THE SIGHT AND JUST STARTED BIDDING, THE STUFF SENT WAS DOLLAR STORE ITEMS. TOTALLY DISAPPOINTED, FEELING FOOLISH FOR WASTING MY MONEY.
Hi Henrietta, Tophatter is a mobile shopping site for finding fun items that make great gifts for yourself, friends, and family members. If you didn't like your item, you can always make a complaint. We sell 100,000s of items per week and most of our customers are very happy.
Great in integrity for THE CONSUMER! Had a few bad apples but purchased many items and no problems after problem observed and or returned!
Hi Marvin! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
Regards,
Graciela
GOT TO SAY THIS EVERYTHING I HAVE BOUGHT FROM THEM HAS BEEN GREAT. AND WHEN THERE WAS A PROBLEM THEY WERE RIGHT ON IT I WILL ALWAYS SHOP AT THE TOP
Hi Brady,
Thank you for your review.
I'm pleased to hear you are happy with the products and service on Tophatter.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
CHINA DOES NOT HAVE THE SAME SIZE CHART AS THE USA. THEREFORE WHEN I PURCHASE ITEMS FROM THERE THEY NEVER FIT ME.
Thank you for your review, John.
I'm sorry to hear some items haven't been size appropriate. Here is a size conversion chart that may help https://tinyurl.com/ya99eeal
Also, please know we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Warm Regards,
Angelique
Only con is when they say "out of stock" AFTER I win a bid and one size issue out of 10 items so just read the size charts on each item
The only thing authentic is that it is genuine JUNK! Then try & return something... HA! Nothing authentic about this stuff-SCAM ARTISTS!
If I didn't get the item I won it was quickly taken care of and money put back in my account
ITS A EXCITING WAY TO SHOP BIDDING IS FAST AND FURIOUS IT KEEPS YOU ON YOUR TOES NEVER A DULL MOMENT!
Thanks for responding to Tophatter's experience survey, John!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
One star is far too many for this sham of a company! Last week, they made it mandatory for sellers to grant third party access to our Paypal and bank accounts. Did I mention that the people running this company have run TWO other similar companies to the ground, filing bankruptcy and leaving sellers high and dry with the money they owed them!?!
They since have rescinded but now want to automatically take fees out of our earnings and HOLD our payments (for whatever reason I still don't know)... basically shoving Paypal out of the way, which means we won't have Paypal security.
Aside from that, when they first let sellers know that we must grant third party access to Paypal and bank accounts, many seasoned and well known sellers questioned their decision and got their accounts suspended. No explanation or reason, just suspended. Even after sending numerous emails we got no response. It only leaves me to believe that they are trying to replace hardworking, trustworthy, intelligent sellers with brainless idiots. The same idiots who sell cheap, fake jewelry from China to people who don't know any better and end up buying a $3.00 ring for $60. Of course, this makes Tophatter a ton of money because their fees are SO high, but they don't care about integrity or good business ethics. They just care about how to squeeze every last penny out of both sellers and buyers.
They have treated sellers who have been there from the beginning like crap. They have been rude, extremely unprofessional and untrustworthy. They speak half truths about new rules and guidelines. They scream from the rooftops about how they're trying to make Tophatter a safe site to buy and sell on, when really, they're the biggest scam artists around. They support sellers who make them the most money, even if they're selling "brand new notebooks" which end up being refurbished pieces of crap... or "sterling silver" rings which end up being $3.00 rings from China that turn your finger green. TH doesn't care. They have no integrity or loyalty to their hardworking, trustworthy and HONEST sellers who have been there from the beginning. They ban anyone who has half a brain to question the bad decisions they make...
Stay far away from this company! Especially if you're a seller. TH is run by a handful of arrogant idiots who will do anything for a buck, even if it means stealing it from under your nose while smiling at you and telling you that they're doing it for your own good.
IT SEEMS TO BE HABIT FORMING. BUT I GET A KICK OUT OF SEEING HOW NUTS PEOPLE GET ABOUT CERTAIN THINGS.
Hi Greta,
Thank you for your review.
It is fantastic to hear you have a great time on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
I BOUGHT SEVERAL THINGS. THE ONLY GOOD ITEM WAS THE SPEAK bt BUT IT CAME DAMAGED. WILL NOT BE USING AGAIN.
Hi Steve, thanks for responding to Tophatter's experience survey.
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
Thank you for understanding,
Graciela
AM VERY PLEASED WITH ALL ITEMS THAT I WON THE BID ON. QUALITY VERY HIGH ITEM ARE OFTEN PRETTIER THAN SHOWN
Hi Janel,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
My experience with bidding on TOPHATTER has been great. To me their merchandise are top quality thank you so much TOPHATTER
Hi Stephanie,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Overview
Tophatter has a rating of 3.4 stars from 7,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality and great prices. Tophatter ranks 181st among Auction sites.
- Visit Website
- San Francisco, CA, United States
- Edit business info
Business History
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi William,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your happy with the products on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique