I go on site and bid and I like the fact that the bids are quick and so far I love the products I have received.
I have received several items that I ordered, after I ordered the night lite owls. Supposed to be here around Aug 11th, its Aug 18th now.
22 inche helio just 6 inches you owe me 60.00 for five helios you lied about being 22 inches an one at 32 inches false represintation
Product sold some are low quality clothing is to thin. I did get somethings that were ok. I do LIKE THE BIDDING SO FAR. And i can pay fast.
Some items are true to the picture bidding on, but several are missleading and are not what exspected.
Hi Tina,
Thank you for your review.
We want you to be pleased with all of your purchases and I'm sorry to hear several items didn't meet your expectations.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Its an awesome experience I will never
Stop shopping at Top Hatter you have
A great Time. And excitement
As long as you read what you are buying, you'll be fine. Excellent return policy if you aren't satsfied with your purchase.
I love tophatter. I have gotten some awesome deals on here. I do alot of shopping for everyobe in my family here.
Hi Carrie,
Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience.
Remember, at Tophatter, you can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Warm Regards,
Angelique
I had had great expericiences shopping at Top Heater web site. When I had a complainces is handled immediately with a positive result.
Thank you
Hi Fernando,
Thank you for your review.
I’m glad you're happy with your purchases. It’s wonderful to hear you enjoy shopping on Tophatter.
Thank you for being a valued customer.
Have a great time shopping!
Kind Regards,
Angelique
Despatch was very timely and tracking excelent and the item was as descibed and very god quality. I would recommend this site to any one.
Hi there Geoff! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Kind regards,
Graciela
LOVE My Products and love the ability to pay what and when I want. Wide Variety of stuff to keep you coming back for more.
I win beds and can't one a nother won till I pay for that one and shipping takes to long and alote never comes
Hi Danny,
Thank you for sharing your experience.
I'm sorry you were unable to continue bidding on items. In some situations, we require payment after purchases before bidding again. For example, buyers purchasing Fashion brand items must pay each before bidding again on the next item, and new buyers must pay for their first order before they can bid again.
We also have a constraint in place which makes it so that buyers who have multiple cancellations must pay after each purchase until more successful purchases are completed.
Please know we hear your voice and we are working on a cart feature that will allow you to add items to a cart and continue bidding so please stay tuned.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Just what I need, LOL. Your products come faster, Theyre good quality and you have no problem to return something.
Hi Elizabeth,
Thank you for your review.
I’m elated to hear you’re having a great time shopping on Tophatter. We look forward to continuing to provide a fun auction platform with a variety of quality items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I give Tophatters a 5 star. Great products and all have arrived what I bidded for. I really love what items I won.
Thanks for responding to Tophatter's experience survey, Sue!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
It takes a very long time for some of the things I ordered to arrivesome of the things have been very small and not suitable for the grandkids
Totally awesome, its fun, i enjoy it, they have great deals!, its quaity merchindise, its easy to do, its quick, its fantastic
Hi Teresa,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I love the items that I have purchased from Tophatters and I believe the items I have recieved already have arrived by the date given to me or stated on their item on Tophatter.
Hi Natalie! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Kind regards,
Graciela
Great product and price, i have purchaced a lot ôf product from them and will continue to buy from them.
Hi Scott,
Thank you for your review.
We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Found alot items for alot less. Cool spot to shop. Found alot things for Christmas and birthdays. Diffentily going use tophatter
Hi Mark,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
Tophatter has a rating of 3.4 stars from 7,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality and great prices. Tophatter ranks 181st among Auction sites.
Hi Sylvia,
Thank you for your review.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping on the site we appreciate your support.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Felicia