I love this site. I'm hooked. Majority of sellers are honest. I've been ordering since last year. Think my husband's ready to come me. Jk
I've been purchasing from tophatter for awhile now even though it rattles my brain when someone outbids me. Im still a satisfied customer.
Thank you for your review and continued support, Rita- we appreciate you.
I'm glad to hear you're pleased with your experience on Tophatter.
Have a wonderful time shopping!
Kind Regards,
Angelique
Tophatter is a great place to shop. I am very impressed with Tophatters return polices and variety of items for sale.
Hi Betty,
Thank you for your review and for choosing Tophatter. I’m happy that you enjoy pleased with Tophatter's policies and your shopping experience.
You can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Kind Regards,
Angelique
For tbe most part irems are great. Only 3 complaints out of 60 items. Will always use tophatter I love this site.
Hi Kimberly,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Ive had some issues with a couple of things, but yall have been caring and very supportive. Thank you all for that.
Hi Greg,
Thank you for your review and for being a valued member of the community, we appreciate you.
I'm so glad to hear you are pleased with the service from our dedicated support team.
We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Easy! Good deals! No lines! The Descriptions are great and merchandise quality hasnt disappointed me at all.
Hi Nove, thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Regards,
Graciela
Love this auction site most items are great and good quailty. If there's ever a problem they will fix it!
All purchases handled perfectly. Received a damage item today but expect it to be resolved. Top quality mrtchandise.
Hi Nancy,
Thank you for sharing your experience.
I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused. Thank you.
On our platform, all items must be identified accurately. If for any reason an item is not as described, we offer buyer protection (https://tinyurl.com/yc6sdknh). Please see full details on our authenticity guarantee here http://help.tophatter.com/customer/en/portal/articles/2698463-authenticity-guarantee
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Some stuff is junk and cant return to China becuz too expensive. Wrong size sometimes. You take a big chance bidding on certain things
Hi Diane,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller's address to return the item, paying for their own return postage with valid tracking number.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
KInd Regards,
Angelique
Very happy about merchandise available and fast shipping. Will keep going in Tophatter web site for more bargins.
Thanks for responding to Tophatter's experience survey, Dorothy!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Steve was supposed to be 18 karat gold plated and or stainless steel. But within two hours every piece I had on turns me green! Very dissatisfied
Heather, thank you for your review. I'm truly sorry to hear you're disappointed with your purchase. This FAQ link may explain the 'green finger' effect: http://tinyurl.com/hfx49bv. Additionally, with our easy return policy your item can be returned for a full refund, within 30 days from delivery date, as explained in our FAQ: http://tinyurl.com/h7xokwj.
Cute leggings. Not something you'd find at the store. Size a little big, but they really legoings :)
I purchased many items from this site. Any problems were handled quickly by sellers. You must make sure you know what your bidding on. Some items can be misleading. I stopped visiting after I was very disappointed in atransaction with a seller. We a had a critical illness in our household so I did not address it within the time period so I got screwed. I would say don't buy the loose stones. I purchased 3 at one time from same seller. They came in one package yet I was chared 3x shiping. 18.00 for a small envelope. The envelope had 3 tiny plastic bags in it. 2 srones were fine. Smaller than pictured but fine. The 3rd stone was not in the little bag but the bag had a tiny puncture hole from the inside. I assumed it was a tiny pointed stone from the shape of the whole.
I expexted them to be delivered in one package but not 3 seperate shipping costs. I also expected to receive all 3 items although the one that broke through the plastic was obviously so tiny I am sure I would have been very disappointe.
WHY DO YOU OFFER A NO HASSLE RETURN POLICY BUT YET WHEN SOME THINGS ARRIVE AND DOESNT WORK OR LOOKS TOO CHEAP TO GIVE TO ANYONE FOR A GIVE LET ALONE WEAR MYSELF, THE NOTE WILL COME UP, SORRY TRY AGAIN LATER OR LOOKS LIKE THIS DOES NOT QUALIFY FOR A RETURN.? IT IS THE WORST TO TRY AND GET THE MAILING LABLES FROM THE SELLER OR YOURSELF, WHOMEVER. I AM QUITE DISAPPOINTED WITH THAT AND I SHOP DAILY ON THIS SITE. IT MAKES ME WANT TO SEND EVERYTHING BACK AND REFUND THOUSANDS OF DOLLARS IN PRODUCT.
AS I SAID BEFORE NONE OF YOUR DELIVERS ARE AVER TO BE SIGNED FOR. THEY ARE EITHER LEFT AT THE FRONT STEP OR JAMMED IN MY MAILBOX/. SO THAT STATEMENT REGARDING DONT OPEN THE PACKAGE AND WRITE REFUSED CANT HAPPEN, OF COURSE THE BUYER WANTS TO OPEN THE PACKAGE TO SEE WHAT KIND OF SHAPE THE ARTICLE IS IN AND IF IT LOOKS CHEAP OR IF IT EVEN WORKS. THE CHINA PRODUCTS ARE THE VERY LOWEST IN QUALITY.
SO DONT SAY ITS HASSLE FREE AS IT IS NOT. I HAVE BEEN ON HERE FOR 2 HRS TRYING TO RETURN SOME ITEMS AND STILL CANT GET PROPER PRINTOUTS OR NONE OFFERED. ALSO NOT SENDING 90% OF MY PURCHASE IS NOT HELPFUL AT ALL TO TRACE AND GO AFTER A REFUND. WHY IS THERE NOT A POINT OF SALE?
ALSO A FOOTNOTE THAT THE PRODUCT IS PRICED IN US DOLLARS AT TIMES WOULD BE SMART BUSINESS. I WILL RETURN ITEM IF I THINK I WILL PAY ONE PRICE AND THEN ITS A TOTALLY DIFFERENT PRICE WHEN IT ARRIVES BY DONKEY... WAY TO SLOW FOR TIMELINES THAT ARE IMPORTANT.
SORRY LOVE THE SITE BUT I SEE MORE AN MORE OF THESE GLITCHES DAILY.
T. S
Was great but one idem ordered is 2 weeks past delivery date I still want what I ordered I need it for birthday present
Hi Vicki,
Thank you for your review and for shopping on Tophatter.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
I definitely understand wanting what you paid for to arrive as soon as possible. Your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
Warm Regards,
Angelique
I enjoy everything that I purchase so far from Top hatter so I will informed my friends about this company because it the best.
Everything I purchased from there theres always something wrong with it either I get the complete wrong item not even the item I ordered I get a total opposite item if I do get the correct item somethings wrong with it it is a broke missing instructions Ill broken and missing instructions cheaply made ever like its supposed to be every once in a while Ill get something and itll be OK but 90% of the time everything is a screwup one way or another I really enjoyed top hatter seems like everything that I purchased is very cheaply made jewelry is not what it said to me are you get the jewelry and theres a piece of wire holding the jewelry together I dont see how folks jewelry would send out something like that and they dont even return anybodys money you want me to pay to ship items back that I already paid to have shipped to me so I have to pay for shipping to get it have to pay for shipping to send it back I might as will just keep the garbage thrown away its cheaper Ive really stop buying a lot from you guys used to spend a lot of money with you guys now I dont really like it on there to check to see if an item shipped because once Im completed that all my stuff Im not gonna buy from your company anymore though sorry Ive been going through you guys for three years and its just gotten really bad very discouraging and I liked would be better live better stuff but unfortunately those shut that down
Hi Loudema,
Thank you for your review.
We definitely want you to be happy with all of your purchases and I'm sorry to hear that hasn't always been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. I strongly recommend you reach out to our customer support team to get help addressing your concerns. Here's a link to reach out support team here http://tinyurl.com/j8eo7hu
Thanks again for your review. I'm confident our support team can help with the issues you mentioned.
Kind Regards,
Angelique
I enjoy being able to get great stuff at a real bargin. If I don't want to try an auction I can buy the item and still get it shipped foa great rate!
I AM SO DONE WITH THIS COMPANY'S DECITEFUL BUSINESS. I DON'T UNDERSTAND HOW THIS PARTICULAR COMPANY CAN CONTINUE TO STEAL CUSTOMERS MONEY AND NIT HAVE MORALES OR ETHICS. I RETURNED A PRODUCT TO VITAL TRENDS AND IT WAS DELIVERED BY THURSDAY NOVEMBER 30 AT 800PM. THEY CLOSED IT BY SAYING THE SELLERS REASON: ITEM WAS NOT RETURNED IN TIME FRAME PROVIDED. YOUR REFUND WILL BE ISSUED WITHIN 5 BUSINESS DAYS ONCE THE SELLER RECEIVES YOUR ITEM AND VERIFIES THE FOLLOWING: The item is in the condition in which you received it. The item shipped by Dec. 01,2017. I shipped it on 11/27/2017 and it was delivered on 11/30/2017@ 800 pm. They closed it out and WILL NOT BE REFUNDING MY $35.00 Dollars. I complied with the company's return policy and they get to kept MY MONEY. BE ADVISED DON'T PURCHASE FROM TOPHATTER AND VITAL TRENDS IN ORANGE, CA *******. THEY ARE VERY DECEITFUL WITH THIER BUSINESS PRACTICES. I THINK THAT EVERY CONSUMER WHO HAS BEEN TAKEN FOR A RIDE BY THIS COMPANY... SHOULD FILE WITH THE BBB! AVOID BOTH OF THESE COMPANIES THAT I HAVE MENTIONED, BECAUSE THEY ARE VERY DECEITFUL! # TOPHATTORNEY AND VITAL TRENDS!
Hello Theresa, we are sorry for the inconvenience. Please contact our dedicated customer support team for a refund. Customer support can be reached via email here: http://tinyurl.com/j8eo7hu
Thank you,
Graciela
Overview
Tophatter has a rating of 3.4 stars from 7,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality and great prices. Tophatter ranks 181st among Auction sites.
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- San Francisco, CA, United States
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Business History
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for responding to Tophatter's experience survey, Cathy! Glad to hear you love Tophatter! Please keep on checking Tophatter for more great deals.