Tobi

I made my first order with Tobi about 2 weeks ago. I finally figured out how to activate my 50% off so I figured that I would give it a shot. My order arrived promptly. However, the quality of the clothing was deplorable. I really could not believe how cheap the material was. I got everything half off and still felt ripped off. I can't imagine how I'd felt if I had paid full price ($61 for a maxi dress in cheap t-shirt material). Also everything ran super SHORT. I am not sure if Tobi is a petite specialty site, but I am 5'8" and both of the short dresses I ordered failed to cover my lady parts. The maxi and midi I ordered stopped awkwardly short as well. I have returned 3/4 dresses. The only reason I did not return the last one is that it was a final sale clearance item. I plan to give it to my friend who is of similar build, but is shorter. The website reflects that they have received the returned items and my account has been credited. Unfortunately, that money has yet to hit my bank account. Maybe that is a delay with my bank/debit card. Hopefully the money will post soon. I will not shop with Tobi again. I think I will stick with ASOS. At least their items are accurately reflected on their site.

I am so very impressed with Tobi's service. I ordered 3 dresses from them, my first time ordering from them, and I got free shipping to vancouver, which I think is awesome. The expected ship time was 3-4 weeks, which sounded like a really long time but I was willing to take the risk anyways. Even though it was free shipping, I still got a tracking number which I also thing is awesome. I decided to check the tracking number to see where things were at, just out of curiosity. When I looked at the tracking number, it was about 2 weeks later and it said all my stuff had already arrived. At this point I was a little nervous because I had found nothing on my door step. I emailed tobi just to let them know my situation and to ask if they had any information on my package. Within an hour I already had a personal response from someone working at Tobi and she was very helpful and was willing to help in any way to locate my package(which turned out to be in my mailbox instead of on my door step.) All 3 dresses that I ordered feel like quite nice material considering their prices. I got one of the dresses for 12$ and it has the nicest material of all 3. As for sizes, its always risky ordering online, especially from somewhere that you cannot try it on prior to ordering it, thats just a risk you take when ordering online. Overall I am very impressed with everything. After this experience I would definitely order from Tobi again :)

** DO NOT SHOP HERE**
This company is ridiculously unprofessional and flawed in so many ways. I would love nothing more than to give this company negative stars. I placed an order July 15 and received it July 17, returned EVERYTHING by July 19 because their policy stated free return shipping and a full refund if the items are returned within ten days of arrival. (They are very quick to take your money, but refuse to give it back). I spent over $200 on dresses for a wedding but none of them fit. Apparently this changed DURING my order because they are now telling me I can only receive store credit. I've sent about six emails to their "customer service" but have not received a response. Did not receive my unwanted store credit of a "refund" until Aug 8. That's almost a month later. I have found and screen shotted multiple evidence of a refund but no one has acknowledged their faults. To top that off, there is no address, phone number, or customer surveys, which tells me they could give two shots less about customer satisfaction, they know the company is a scam, and don't feel like dealing with it. I don't understand how anyone could be happy with just store credit when it takes a month to get any type of response. Avoid at all cost, please do yourself this favor.

Tobi.com is fast fashion. Much like fashionova, prettylittlething, etc. if you do your research you're not going to get the top quality clothes from an online store that is constantly giving 50 - 60% off. Comes with the territory and I'm okay with that. That being said, I've ordered hundreds of dollars of clothes from them that needed to be returned and have gone MONTHS without hearing back from them. I also had a necklace that I wore for only ONE HOUR that broke instantly. I'm super gentle with my jewelry, so there's no reason why this necklace would've broken. Really disappointed. I've emailed customer service multiple times, no response. It finally took me going to their very public Instagram multiple times for them to even respond to my DMs, which THEY commented and told me to send to them. Ridiculous. On top of that, they saw my Instagram DM and didn't respond for hours later. I spent hours trying to work it out over Instagram DM. Unprofessional. They said that someone was on it via email... but no one had ever reached out to me. Miraculously after the DM fiasco was over I received my refund 5 days later but did not get an email saying I was going to get it. I won't be shopping from Tobi.com again.

I've only wrote on other review in my life lol and only feel the need to write reviews when i feel strongly on something and i love love love tobi.com! Seriously have ordered probably 12 different things from here. Everytime my package has arrived on time and the items fit very well. Obviously the product is not going to be PERFECT seeing as its an online store and the prices are pretty cheap. But in no means would i ever say the quality is bad. Recently i ordered something on a friday and freaked out because i made the purchase and THEN read that they dont process orders on weekends (which is normal) and that my shipping method was 3-5 buisness days (which i picked aka not tobi's fault) so i was worried i would not get it on time (the following friday was when i needed it) and i emailed them right away asking if there was anything i could do. They were honest with me and said it may arrive on time but for a better change i should purchase the express shipping for $25 extra which wasnt bad because i only bought a $22 dress... i told them to go ahead and do that. I had been in CONSTANT contact with their staff... and i mean constant they responded right away. Their were some technical issues with my debit card and i actually got a CALL from what seemed to be one of the head staff or something and she assured me she was going to give me free express shipping and make sure herself that my package was shipping out that day. I was seriously so thankful and happy. I would 100% recommend this site to ANYONE. No bs

I ordered about 10 items and the quality of the clothes are extremely cheap! These were the worst $#*! STAIN CLOTHES I HAVE EVER ORDERED ONLINE! I ordered two white shirts that clearly looked WHITE online and arrived to me like a over bleached yellowish white! -.- I am so disappointed with my order! If I could I would give them NO STARS!

Why make me sign up for the Tobi if I couldn't even use my TOBI50 code? Seriously what the hell. Rest better to purchase from Australian outlets for faster delivery given unpredictable COVID19 situation.

The clothing on here is cute and there is a huge selection, but I had suspicion that the quality was cheap and the site does not post product reviews, so I only ordered a pair of pants to test it out. I had no problem using the 50% off first order code, which was sent to me by sharing the site in Facebook. They shipped immediately and arrived in 3 days. My suspicion about the quality was right, the pants (which were $56) full price felt stiff and awful despite saying they were a blend if cotton and spandex, they also had a horrible strong plastic-y chemical smell, and they were so SMALL. I went by their size chart and normally wear a size 2-4 so I ordered the small. I'm not exaggerating when I say I could not get them above my knees, then could barely get them off because they were so tight around the ankles. I don't even know that a size large would have been big enough. Needless to say they will be going back. If you are looking for trendy cheap clothing stuck with Forever 21 or H&M, for the same if not better quality clothing for half the price.

I ordered a dress back in September that was too big. I returned the dress within the appropriate time frame and HAVE NEVER RECEIVED MY REFUND. I call their customer service number CONSTANTLY and all it does is ring. The dress was $44 and I would like my money back. DO NOT ORDER ANYTHING FROM THEM! I should have read the reviews before I ever ordered.

I borrowed a shirt off a friend when going out and loved it and it was from Tobi so I decided to look online. Being a first time customer getting 50% (awesome!) I bought 3 shirts and 3 bottoms. I bought the Carry Home Top, Dixie Life Skater Skirt, Mill Mae Velour Tank Top, Once Again Shorts, Sunset Denim Shorts and Take a Number Top. It was all great! The only thing I WOULDN'T recommend is the Dixie Life Skater Skirt. I ordered a small in everything and this was waaaay too small and the fabric was really poor. But everything else was great and shipping was super fast! I found the sizing very accurate! I don't know why Tobi gets some bad reviews but I would definitely recommend ordering from them.

I don't usually write views for anything, but I'm making the effort to with this because I'm so appalled at the items I received.

I ordered a playsuit from the site and on opening the package, the zip came broken. After paying a huge customs charge (which i was unaware about as tobi does not make this clear on their site), I now have to return it and wait for my money back.
In addition to that, the shorts I ordered don't fit me despite me being a size 8 on bottom with a tiny waste. I just about squeezed into these high wasted shorts, so if you do for some ridiculous reason decide to order from this site, air with caution and order a size above WHATEVER YOU DO. The sizing is completely wrong.
I also bought a bodysuit which i'm unable to return as specified on their website, but again the sizing was wrong and the neck hangs well below my chest.
After spending about £100 including the customs charge, there is only one top which I want to keep.

I really do not recommend shopping on this site- I stupidly didn't look at the reviews before purchasing, but as you can quite clearly see, a LOT of people have had similar issues. Save yourself the money and hassle!

Shipping took about 2 months but i'm assuming mainly because of covid-19 it was slowed, customer service was very kind and helpful though, and i love the dress when it came!