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Tobi Reviews Summary
The company's reputation presents a mixed picture, with notable strengths in product variety and fast shipping, as many customers express satisfaction with the quality and fit of their purchases. However, significant concerns arise regarding customer service, with frequent reports of unresponsive support, issues with returns, and dissatisfaction with the quality of some items. While some customers have had positive experiences, the prevalence of complaints about misleading product representations and unprofessional service suggests a need for improvement in customer communication and product consistency. Overall, the brand could benefit from addressing these customer service deficiencies to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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I had just recently discovered tobi.com through pinterest and thought all the clothes were extremely cute. I placed and paid for an order I was very excited for and have been waiting exactly 7 days. This morning it said my order was STILL being processed after 7 days- nearly all other online clothing stores I have shopped at have processed and shipped out orders the next day or two days. I just went to check again and all it said was "order cancelled". I did not cancel my order. I checked my email and I had an email from tobi that my order was cancelled and no explanation as to why. I am extremely disappointed and will not be shopping here again.
If I could give this 0 stars I would!
Worst customer service ever! My order took over a week to come in and when it finally did they sent me the wrong size. When I emailed them to inform them of their mistake, they told me my shirt in the size I wanted was out of stock. Yes, the clothes are cute, but their customer service needs HUGE improving. I will NEVER order from Tobi.com again!
HI Samantha,
We highly apologize that you were shipped the wrong item and that the item you originally wanted was out of stock. Please let me know if you were not given a full refund for the item or have any other concerns.
Thanks!
Your customer care,
Charlene
Company sells cheap clothing. Looks good on the website but looks like crap in person.
If you return something they take $5 and dont refund shipping... Better business model using ebay.
Hi Gee,
I am sorry, if you were unaware of the $5 return processing fee when you use our pre-paid return shipping label. I just wanted to let you know that we no longer charge any return shipping fee and also offer Free shipping for Domestic orders over $75 and International over $150.
Thanks!
Your customer care,
Charlene
They appear to have cute clothing, but the tops I ordered were so cheaply made and the sizing was so off, it was ridiculous. Then they charge you a $5 return fee for processing their cheap clothing. Terrible! Will never shop here again!
Most egregious customer service ever. It's been over 10 days since I placed my order, and it still hasn't shipped. They are basically unable to be contacted. Have called them about 5 times, never gotten through, and no responses to e-mails. Avoid.
Do not pay for anything more than standard shipping. They will take as long as they want to process your order which cancels out the point of paying for speedy shipping. I paid for 3-day and I'm going to have to wait over a week to receive my items. Customer service will not pick up their phone and every email goes unanswered if you're upset. I emailed a stylist about items being in stock and I received a response the next day. I've sent two to customer service and neither have been answered. NOT WORTH IT. Yes, the clothes are cute. But at what price? You're treated as if your money means nothing to them. Now I get to ask a friend to get the items from my door step this weekend since I'll be out of town. AWESOME! Just the problem I was trying to avoid by purchasing LAST WEEK and paying extra for 3-day shipping. MISERABLE!
Customer service is horrible. The customer service line goes straight to voicemail. They don't respond to emails. It seems that writing on Facebook is the best way to get a hold of them. Also, why would they even put items of the website IF they are out of stock?!?!?! Apparently they don't keep track of their inventory.
Tobi needs to improve the way they do business. Need to improve their customer service and they should NOTIFY the customer immediately that the item ordered is out of stock. That's very unprofessional.
I wish I had a different experience. They do have cute& affordable stuff. :(
Fantastic site! I love shopping here. Some of the items can be pricey because they are designer labels but they have a lot of great sales and promotions. I have also used the online chat session with a stylist to help me pick out what to wear with one of the dresses that I purchased from there.
I placed my order yesterday, received it this morning. Item was on sale, great price, gorgeous. Great shopping experience.
Got a great deal on a pair of R&R jeans, 30% off plus free shipping! I got the jeans in 2 days with the free shipping, very fast process! I will definitely come back again for more stuff :)
Good prices, terrible customer service. They have a friend referral program where they say they will give you $25 store credit for every friend you refer who makes a purchase. After 5+ follow-up emails/conversations with their customer service people, I have yet to receive my referral credit. Ridiculous.
Great! Responds to emails if you have questions. If you subscribe to their emails, you get 30% off codes periodically. Nice site for buying designer clothing!
Best New Shopping Site - I love shopping at tobi.com. Not only are all the best brands and newest styles available - I love how the site organizes thier products on their sites. Things are easy to find. Also, they have great customer service!
From the business
Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ali,
If you could email me us, your order number I would love to into your order to see why your order was cancelled. More than often, the main reason that an order is cancelled is because we were unable to verify and match the billing information with the credit card used.
I would love to hear back from you soon. (help@tobi.com)
Thank you!
-Charlene