Tobi Questions & Answers

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Here’s what consumers have asked with answers from Tobi staff and previous consumers.

17 questions answered

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Question:

Does anyone have any exoerience ordering from new zealand? if so were you charged taxes and how much? my friend has ordered from a usa site and was charged $150 taxes. Does anyone have any exoerience ordering from new zealand? if so were you charged taxes and how much? my friend has ordered from a usa site and was charged $150 taxes.

Answer:

I live in New Zealand and wasn't charged anything for taxes for my order!

By Lucy R. over a year old

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Question:

I'm about to order from tobi for my first time. it says 50% off your first order however when i went to check out i was charged the full price... any suggestions? I'm about to order from tobi for my first time. it says 50% off your first order however when i went to check out i was charged the full price... any suggestions?

Answer:

Contact customer service and tell them, this happened to me before using a few other websites and they told me to place the order anyway and gave me a refund for the items that were overcharged. Pretty annoying when you have a 50% off code to use and they mess it up!

By Lucy R. over a year old

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Question:

I have to make a return from two separate orders. can i return both in one box with a shipping label from the first order? or do i have to return the items in two separate packages? I have to make a return from two separate orders. can i return both in one box with a shipping label from the first order? or do i have to return the items in two separate packages?

Answer:

With your best interest in mind, I would advise that you return in separate packages with labels from each order and watch it closely from beginning to end of the return so it doesn't slip through the cracks. Get a tracking number for each also.

By Linda K. over a year old

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Question:

Hi, i'm ordering a dress at from brazil. how long does shipping take? Hi, i'm ordering a dress at from brazil. how long does shipping take?

Answer:

Anywhere from 2-4 weeks depending on customs. We always try to ship within 2 days.

By Diana B. over a year old

Question:

I got a confirmation email for an order from sitejabber not tobi. now tobi will not respond to my emails.. has this happened to anyone else? I got a confirmation email for an order from sitejabber not tobi. now tobi will not respond to my emails.. has this happened to anyone else?

Answer:

Please let me know what your question is. We have been trying to adjust the sitejabber setting.

By Diana B. over a year old

Question:

I've got the best online shopping experience. I've got the best online shopping experience.

Answer:

Thank you, please let me know if you need any assistance.

By Diana B. over a year old

Question:

Does anyone know how long items from topi take to ship to europe? website says 3-4 weeks but i read some comments saying it came earlier or not at all Does anyone know how long items from topi take to ship to europe? website says 3-4 weeks but i read some comments saying it came earlier or not at all

Answer:

Our international shipping goes through asendia, we quote 2-4 wks, because of customs. It could come sooner.

By Diana B. over a year old

Question:

Does tobi size run small?? im 5'3 and weigh about 130lbs. not sure if i should go for a small or medium. i am getting a club dress, a day dress, a maxi dress, and a choker tank top. Does tobi size run small?? im 5'3 and weigh about 130lbs. not sure if i should go for a small or medium. i am getting a club dress, a day dress, a maxi dress, and a choker tank top.

Answer:

You should definitely use a measuring tape and measure your bust, hips, etc. Then compare to the size chart! :) I did that and ordered a large in everything and it fits perfect for me!

By Monica G. over a year old

Question:

How long does it take until the clothing is recieved? How long does it take until the clothing is recieved?

Answer:

I live in the Bay Area outside of their SF headquarters so I've rec'd my items with in 3-4 days typically.

By Liz G. over a year old

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Question:

If i ordered something on the early morning of november 29, will it deliver by the time of december 1? If i ordered something on the early morning of november 29, will it deliver by the time of december 1?

Answer:

Well I ordered my item 26 days ago and it still hasnt arrived...

By Esme o. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Tobi Questions & Answers

Hi, i'm ordering a dress at from brazil. how long does shipping take? Hi, i'm ordering a dress at from brazil. how long does shipping take?

I got a confirmation email for an order from sitejabber not tobi. now tobi will not respond to my emails.. has this happened to anyone else? I got a confirmation email for an order from sitejabber not tobi. now tobi will not respond to my emails.. has this happened to anyone else?

I've got the best online shopping experience. I've got the best online shopping experience.

How long does it take until the clothing is recieved? How long does it take until the clothing is recieved?

If i ordered something on the early morning of november 29, will it deliver by the time of december 1? If i ordered something on the early morning of november 29, will it deliver by the time of december 1?

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