I have ordered from this website four times now and all my experiences have been beyond expectation. My most recent order was $300 worth of clothing and I was a little paranoid because I have never spent that much money online and given the shipping process I was anxious it would get lost or something. I figured I wouldn't get my order for the max standard shipping days but I actually received my package in 3 days. I found my clothing to be true to size and it is very high quality and cute! I've also ordered shoes from Tobi which I also had no problems with. I've never had to deal with contacting customer service because all my orders have been what I expected! As far as sizing, just take your own measurements and compare them to Tobi's sizing chart and you should be good! Definitely will continue shopping on Tobi!