Tobi

So the reason I gave Tobi.com 4 stars was because I first ordered a pair of bell bottom pants on Friday night and over the weekend they became out of stock, then Monday I find out my order has been canceled due to it not being in stock and I got an email from a representative and they were very informative and answered me quickly. So I saw another pair of pants I liked the Avant Garden Pants and decided to order them because I still wanted a pair of bell bottoms. I ordered them on Tuesday and my order got processed so quickly and shipped through USPS First Class Surepost or whatever and it actually came on Thursday (4/3), today. I live in New York and the package came from California so that was so quick! I recommend ordering from this site, especially because of the 50% off and the great items! I love the pants and just tried them on and got them in a size S and they fit perfect (I am a waist 27 usually). Anyways A+!

Awful support. My package took over 3 weeks to be delivered to me. I ordered the package with a guaranteed delivery date of no later than 12/26. I ordered the package for a trip I was leaving for on the 30th of December. My package wasn't delivered until 1/3. When I reached out to customer service, I received a generic response back, after being ignored over and over and over again. I will NEVER order from here again. I am currently in the process of returning my package and getting a FULL refund. I will tell all of my friends to stay away from this company! NEVER AGAIN will I order from here. Tobi used to be a reputable company and that has completely changed. I was a good customer, but now I have the same feeling as if I was scammed. They don't treat customers well and do not compensate customers when the issue is on your end.

I bought three dresses from Tobi from the very first time. I ordered two Ms and then by accident, I also ordered an XS (oops!). One of the medium dresses fit me, but the other one was way too big. I carefully measured myself before ordering, so I recommend really checking how the dress is styled and whether it might run big. The XS obviously did not fit and since I am in Canada, I had to ship it back for a refund. Shipping back cost about $10 from where I live to California, with no tracking! I read reviews online and I was SO AFRAID I would never receive my refund. After I sent my shipment, I followed up with customer service and also sent them a copy of my postage receipt and the details of my order, when I suspected it had arrived about 2 weeks later (again - I didn't buy a tracking number). It took a little back and forth with giving the information, but the customer service told me that they would process my return. And... voila! The return showed up on my credit card statement a bit later without a hitch. So, even those with reviews are scary, I had a good experience! No issues with shipping arrival either - items all came as described and on time!

I ordered two packages from this website days apart for vacation.
The first package went completely missing. It never arrived and though USPS (which is awful! Is Tobi too cheap to use UPS or FedEx?) said my item was delivered I never received it. It never came to my door step or in the mail. When I contacted Tobi through their customer service (which is email ONLY) they said there was nothing they could do but open an "investigation". No refund, no new package, nothing. So basically I gave over $75 to their company and received nothing for it. As similar things have happened to me with Amazon and they sent me a new one right away I was disgusted by the lack of care or concern for a quality experience.

My second package came with a dress that was too large even in their smallest size XS. I wanted to exchange it but they told me the only way this was possible was if I wanted to order the same exact dress in a different size. If the dress was too big in the SMALLEST size why would I order it in any other size? So in reality its not an actual exchange. You can't choose another dress you have to return the original and buy a whole new one including shipping and all. I am returning my dress but absolutely I am not purchasing from this website ever again. Now I'm out over $100 and still needing 3 dresses for my vacation.

I ordered my dresses on the 26th and got them on the 28th with express shipping. On the 27th I requested to change the size of one of the dress and the customer service was able to do just that! Overall great quality. They look even better than the pictures. I am very pleased.

I've made about four orders from tobi.com in the last sox months or so, and each time I've been greatly satisfied. As with making orders online from any retailer, sizing is always something to take into consideration. Different companies clothing are made differently and what may fit you in a size medium from Forever 21 may not fit you from tobi. With that being said, some of the items that I have purchases in the past have been too small, but for what I paid for them, I dot even worry about it and just hand them over to my litter (and smaller) sister. However, I believe when I received the item from the second order that I ever made with the company, I was sent a shirt that had a tear in the front if it. Not happy with the damaged product, I contacted the customer service and told them my problem. Because I live in Canada, I could not return the product hassle free, so instead they refunded me my money, in a timely manner as well as they gave me another 50% off coupon. I had a great experience with their customer and I will continue to order from tobi.com

This was my first time using this site and despite all the bad reviews I decided to give them a chance anyways. I shopped here during the 50% off site-wide promotion and received a confirmation email listing everything i ordered. However, when i received my shipping confirmation email, i noticed that two items were missing. Now, I read this in previous reviews about items being dropped from your order, so i went back onto the tobi website to double check. Long and be hold both items were still available to be ordered in the size and color i wanted. I sent a email to the help desk and she never offered to ship those items back to me. I also noticed they didn't apply the 50% off coupon, doing the math out, they only took off about 36%. After emailing the help desk again they inform me that there are certain brand exclusions to that promotion. This was not mentioned before nor does it state what brand the items are when you click on the description. On top of that, it was 50% entire order when i applied the coupon code at checkout. I advise everyone to check order totals when using promo codes if you do decide to shop here. I will never shop on this site again regardless of how cute some of their clothes might be, because there are better places out there that will be less of a hassle.

Twice recently I have ordered from this site and the sizing was very weird. Both items were dresses and the top of the dress was extremely loose and the skirt part of the dress was so tight I could barely move. I sent my order back on December 23rd 2017 and Tobi claimed to receive it January 4th. I emailed them to follow up with my return and they responded that I should have it soon and that they require 14 business days to process a return but they are working on it. On the 14th business day I emailed MULIPLE times with no response. I finally had to message them on facebook to have a supervisor respond to me telling me that it will be 24-48 hours before I get my money back. That time has also passed and I still do not have my money back. I will not be shopping with Tobi anymore and I am simply writing this to share with other consumers.

The clothing turned out to be just fine but I received a call from my credit card company stating there was a charge on the card I used for my transaction with Tobi and it was for $200+, used in person (I am assuming they either gave the card number or had a fake card made) in Washington (I live in Nebraska)... I have only used the card one other time and it was so long ago. After purchasing from this site (against my better judgement after reading reviews) is when I received the call about the fraud. I cannot say I know 100% it was them but I find it odd that there are so many people reporting bad customer service, along with fraud, for it not to be them... DO NOT ORDER FROM HERE!

Before you make a purchase at TOBI be sure to check their Terms&Policy's!

I'm from Holland and ordered one jacket online at TOBI. The site says Free delivery to the Netherlands which sounds very tempting, right? Well. They sure have tricked me into their scam because when I finally received the package (after 3 weeks) I had to pay 17,86 euros extra for the delivery. I went back to their site because I was sure when I made my purchase that it said free delivery but than I saw in their shipping policy in tiny writing at the bottom: "Orders from the Netherlands may be subject to customs and duties fees upon arrival. All applicable customs fees, taxes and duties are the sole responsibility of the customer. In addition, some orders may experience customs delays." and the site also said this: "Shipping fees are non-refundable. If you refuse any shipments from tobi.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund". So you HAVE to pay it even if you refuse the package! And than also have to pay for the return of the package! I think this is very sneaky. So be careful when ordering. I sure am from now on!