Lilly M.

I ordered two packages from this website days apart for vacation.
The first package went completely missing. It never arrived and though USPS (which is awful! Is Tobi too cheap to use UPS or FedEx?) said my item was delivered I never received it. It never came to my door step or in the mail. When I contacted Tobi through their customer service (which is email ONLY) they said there was nothing they could do but open an "investigation". No refund, no new package, nothing. So basically I gave over $75 to their company and received nothing for it. As similar things have happened to me with Amazon and they sent me a new one right away I was disgusted by the lack of care or concern for a quality experience.

My second package came with a dress that was too large even in their smallest size XS. I wanted to exchange it but they told me the only way this was possible was if I wanted to order the same exact dress in a different size. If the dress was too big in the SMALLEST size why would I order it in any other size? So in reality its not an actual exchange. You can't choose another dress you have to return the original and buy a whole new one including shipping and all. I am returning my dress but absolutely I am not purchasing from this website ever again. Now I'm out over $100 and still needing 3 dresses for my vacation.