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thredUPReviews 6,178

2.1

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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Minnesota
4 reviews
9 helpful votes
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Decent resale shop
March 30, 2017

I wouldn't recommend this if you are looking to sell your clothing, honestly. But it's great for getting good deals. I bought a dress, originally $50 for only $4.50 with a coupon. Now holy heck, that's a great deal. I think for the most part all of the clothes are new(ish) and if they aren't there is a description under the posting explaining it. I actually just got my first order yesterday and I'm really happy. I just wish they'd do more measurements on clothing (like inches around the pants waist or skirts instead of just how long they are.)
I'm planning on ordering more from this website in the future.

Date of experience: March 30, 2017
Canada
1 review
0 helpful votes
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Love love love the concept! Gave 4 stars instead of 5 since it is not available in Canada, and ordered a closet clean out bag that never came.

Date of experience: March 30, 2017
Illinois
1 review
10 helpful votes
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Thieves
March 29, 2017

I sold a huge bag of clothing to them including accessories and shoes... leather lucky brand flats in great condition! It was about 20 items and they gave me 4 DOLLARS! It doesn't make sense to request your items back because you have to pay for it, you would lose money. What is every crazier is that I saw the lucky brand flats for sale on the website for $20! They really are thieves, tricking innocent people to send in their clothes, giving them horrible rates and then selling it for a huge profit. I would recommend donating because atleast they will be going to someone who needs it; not a greedy, dishonest company

Date of experience: March 29, 2017
New York
1 review
6 helpful votes
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Don't waste your time
March 29, 2017

I no longer send my clothes to them my first bag the gave me $180 the last bag I sent with about 30 higher end items I got $29 your better off donating them or in some towns they have moms exchange on your face page you will get very little money from thred up

Date of experience: March 29, 2017
Michigan
1 review
3 helpful votes
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Today I received another person's order. Kind of dissapointed because I ordered an dress to attend a special event this weekend.

This has never happened before. I did send them an email

AL

Date of experience: March 29, 2017
Illinois
1 review
10 helpful votes
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I sent a bag which was bursting at the seams with gently used items, several of which are for sale on the site. After the $9.99 "shipping charge", I'm getting a massive payout of $0.16! P.S. This took about 2 months to process. Waste of time and money. I wish I would've just donated in my community.

Date of experience: March 29, 2017
Georgia
1 review
0 helpful votes
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Review of Thred up

Don't get involved with this nefarious venture! You will waste your time, energy and have lots of email drama trying to understand why they are took your great clothes and you made 4 dollars. Avoid this app!

Date of experience: March 29, 2017
Missouri
1 review
7 helpful votes
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Fake ratings
March 28, 2017

I checked all the 5 star ratings and they are all fake. The account has the same "Firstname L." name. Do not use!

Date of experience: March 28, 2017
Michigan
3 reviews
10 helpful votes
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Ever since they changed their policies and started deducting $10 from YOU for sending your clothing in, they must have also changed their payout policies. I sent in a bag recently where they accepted 14 items- 14!- and I'm receiving $3. What?! I could have done better with a garage sale selling everything for a quarter each! You have to order the bag, fill it up, drive it to a drop off point, wait months, then, once they finally go through your bag, wait even longer for your funds to be released, as a way to try to get you to spend it on their site instead. It's a great business model, if you think about it: have people pay their own money to send stuff to you that you can sell for a large profit and pay them almost nothing. Genius. But it's also taking advantage. Don't sell your stuff with them. Just don't. Plenty of sites you can use that will pay better. Try LetGo or craigslist or a consignment shop.

Date of experience: March 28, 2017
Texas
4 reviews
8 helpful votes
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I sent in over $1000 worth of clothing and shoes - many new with the tags still on.
I got $15.
They * some of the brand new, never worn, still tagged items as "having faults" (so they could shot me $$ I'm guessing).
Every single item, alone, was worth more than they paid out to me in total.
Never again.

Date of experience: March 28, 2017
Florida
1 review
2 helpful votes
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Love It!
March 28, 2017

Only way I buy clothes now. Love the ease it is to order and how it comes right to my door. Easy to return things that do not fit. They also have great discounts periodically.

Date of experience: March 28, 2017
Missouri
2 reviews
12 helpful votes
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LIKE NEW SUIT
March 26, 2017

I sent a beautiful, twice worn, $180 white, Kasper suit, along with 4 blouses and 7 pairs of shoes. I received $11.50. I need that suit back. This is nuts.

Date of experience: March 26, 2017
Kentucky
1 review
9 helpful votes
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Thiefs!
March 26, 2017

They will still your clothes for pennies on the dollar. DO NOT SELL your clothes to them... I sent in a huge bag of basically new clothes and shoes... shoes never worn and some of the clothes had tags on them... I received $20... I gave them $10 back to send the unwanted clothes back... but then I look on what website for some of my clothes... they sold on of my dresses for $60... so do yourself a favor and find a better selling website for your clothes... ThRed NOT!

Date of experience: March 26, 2017
Massachusetts
1 review
9 helpful votes
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Horrified!
March 26, 2017

I have a six month old baby. A ton of clothes (brand NEW, brand NAME) given to us were for the wrong season. I had a winter baby and was gifted all these beautiful summer infant clothes. And babies grow faster than they wear most clothes. Long story short, tags were removed for the first initial wash before a baby wears clothes. But my girl didn't wear any of these clothes. I sent OVER 100 ITEMS of beautiful brand name clothes never worn! AND I MADE $00! They said I made $5.00 but after the shipping fee of 9.99 I'll legit get nothing. I'm sick just thinking about this! All of those clothes gone! Wasted! And I guarantee they are selling them! There's no logical reason to turn them away! I didn't expect them all to be accepted because I felt that was a pipe dream but they only accepted like 5? No. That's just not possible. There is a local comsgnment shop that just opened here. I spoke with the owner she she said she has heard this complaint about ThredUp. I will bring her the clothes now. And FYI I peeked around the shop and they are gently used baby clothes and my clothes gave to thredUP were in better condition then what people are buying (and they were there buying) from this shop. I feel like they just stole from me and my baby!

Date of experience: March 26, 2017
Louisiana
1 review
2 helpful votes
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It is so much fun to shop the huge selection to find the fashion items to fit your exact style and fit your budget too. If your item isn't exactly what you had in mind, refunds and/or exchanges go off without a hitch!

Date of experience: March 26, 2017
Pennsylvania
1 review
9 helpful votes
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I have to agree with other negative reviews. I sold through ThredUp twice, and both times were a huge disappointment. I sent clean (sometimes new with tags), current, stylish, name brand clothing, and I received pennies in return. It was unbelievable. I had heard great things about this service so I was very excited. I didn't even mind the length of time it took for the company to process my items. But ThredUp seems to be a scam. Trust me, you are better off donating your items than selling through ThredUp.

Date of experience: March 25, 2017
California
1 review
9 helpful votes
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I used to love Thredup. Buying, not terrible even though their prices are through the roof now. It's the selling part that I have an issue with. What a joke. I would literally make more doing a yard sale than going through Thredup. The audacity that they would have to take 2 months to "process" your items, and then oh, just kidding... you're going to have to wait another month because we are "overwhelmed by the number of bags to go through." Without letting the customer know... ever... I would have to reach out to them and ask wtf the delay was. Not to mention the last time, I sent in a bag with 30 almost brand-new and brand name items, and get this, it came out to a whopping total of $10... which was promptly taken away by their new "$9.99" fee that they charge just for them to take 3 months to "process" your stuff. I'm selling on Poshmark now and have earned $700 in the past 7 months. Good riddance, Thredup. Thredup? More like fed up. Learn how to treat your customers better and stay in business.

Date of experience: March 25, 2017
Georgia
1 review
11 helpful votes
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They say clothes are in "excellent condition" but have obviously been worn and laundered several times. Items I ordered were all labeled excellent but had dry rot, color fading, piling, and weren't clean. The prices are ridiculous for this kind of product/service. Spend your money at Goodwill, at least then your money goes to charity.

Date of experience: March 24, 2017
Utah
1 review
8 helpful votes
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DO NOT BOTHER
March 24, 2017

When it sounds too good to be true, it usually is. Sent in a giant bag based on my friend's recommendation, she's a regular buyer and raves about the site. So easy right? The prices for buyers are low so I can see why they like it! But the "commission" is a joke for sellers. Not sure on their formula but looks like 1%. Not even sure why they call it commission since the items they are selling are MINE. It should state that their commission is "99%." But who would use them if they said that?! Example; almost new Tea Collection shirt. Retails $45,1-2 seasons old. They sold it for $9.99. Congratulations: I got a whopping $1 "commission." NO CONSIGNMENT STORE WOULD RIP YOU OFF LIKE THAT! My total on the giant bag is around $11 (after they take their shipping costs.)
DO NOT RECOMMEND. You'd feel better giving to friends and donating to charity. Or do the work yourself and list the items on eBay. More work but WAY better return.
Moral: Spending a lot of $$$ on clothes and consumption is a suckers game.

Date of experience: March 24, 2017
New Mexico
1 review
6 helpful votes
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Thredup used to be great to sell clothes and buy clothes. Now it takes forever to have your clean out bag processed and the payout is way less than it used to be. I can do better at my local consignment shop. They also seem to have no system for what clothes they take, some of the items on the site now are just wow! The website needs improvement with its searches. Im not sure how much longer I will be shopping/selling through Thredup.

Date of experience: March 23, 2017

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442