Sabrina C.

Already, paying $30 a month for access to literally 10 photos max is a bit high, but my client requested I use this site so I did. Little did I know when that client could no longer afford to pay me that I would have to keep paying Shutterstock forever. There is no cancellation my friends, unless you are willing to pay a ridiculous month to month price.
I emailed them requested cancellation, they didn't respond, but they did send a link to a survey asking if their customer service was sufficient.
The link didn't work, but as I didn't see another monthly charged, it seemed I had cancelled.
Nope! 2 weeks later, charged again. I called explaining I needed out (at this point I have paid almost $200 for the use of exactly 4 photos) and that my client dropped me. She said sure, for the low price of $60 they could cancel. She claimed I did receive an email back (I combed through my spam on the date she told me it came- nothing.)
SO I paid $60 to get out of an overpriced service I wasn't using anyway! Seriously?
I'm all about paying artists for their work- I AM one- but make no mistake. Shutterstock is the one making the money here. And ripping off the artists on the paying end as well.
Don't get tied up in their BS. Use anyone else.
I wish so much I had looked up reviews first.

Ever since they changed their policies and started deducting $10 from YOU for sending your clothing in, they must have also changed their payout policies. I sent in a bag recently where they accepted 14 items- 14!- and I'm receiving $3. What?! I could have done better with a garage sale selling everything for a quarter each! You have to order the bag, fill it up, drive it to a drop off point, wait months, then, once they finally go through your bag, wait even longer for your funds to be released, as a way to try to get you to spend it on their site instead. It's a great business model, if you think about it: have people pay their own money to send stuff to you that you can sell for a large profit and pay them almost nothing. Genius. But it's also taking advantage. Don't sell your stuff with them. Just don't. Plenty of sites you can use that will pay better. Try LetGo or craigslist or a consignment shop.

I'm so surprised by all the negative reviews on this site! I've been using RtR for about 4 years, and have maybe rented 5 times total. One of those times was for all 10 bridesmaids in my wedding! The most recent time was this past weekend for a formal gala I attended with my husband. All easy and great experiences.
The one bad experience I had was a few summers ago, I ordered an amazing dress for a party I was incredibly excited about, and we were traveling there, so no easy shopping options once I realized the zipper was broken on the dress that was the correct size. I had to go buy one last minute. However, RtR was very understanding, credited my cost, and gave me a discount on my next order.
When my bridemaids rented the dresses, it worked perfectly. We chose two Badgley Mischka dresses, one light purple, one dark. Everyone ordered 2 sizes, so we had plenty of options. I think one girl had a "replacement dress" (a different dress altogether) in one of her sizes, but we had so many spares it was fine. Everyone looked AMAZING. And no one had to spend $250-$300 on a bm dress they would never wear again.
Overall, I definitely recommend this site!