thredUPReviews 6,178

I haven't sold anything and it looks like that's where all the neg reviews come, but I've learned you never get any $ from consignment. BUT... I've bought two Kors, Dansco, Uggs (all shoes), a Kors blouse, and a couple other designer shoes, ALL, under $30. They were better than advertised. I gave a little leeway thinking the pics might be doctored. Nope. Product was as is or really better. I'll alway buy my shoes from here (or tops if abs sure they would be ok and it was)! LOVE!

My frustrations are the same as all the other reviews. I didn't expect to receive a significant payout like on some other 'designer' consignment websites where you get to name your own price for the item(s) you sell/post, but their payouts are absolutely ridiculous. Name brand, gently used, CURRENT/TRENDY, items you receive pocket change for. Its absolutely absurd. They charge you to ship, charge you to return which is conveniently ALWAYS more than any payout amount you will ever receive.
Consign locally or take your clothes to some retail stores to get % of items you buy from that store. I really think this company should NOT be in business with their current business model. If people STOP SELLING, there inventory will dwindle and they will be forced to refine their policies that benefit all parties instead of just THEM.

When I heard about Thred Up, I thought, "Finally! Somewhere to sell clothing that takes a multitude of brands." They are NOT what they claim just like many of the other reviews here. They charge $10 to ship your items to them, which you are inclined to pay because you think you will be making money on your items, especially the new ones... not so. Thred Up donated hundreds of dollars worth of new items of mine claiming things that were impossible, like they were faded. What it comes down to is their inventory and preference, but you would have to pay another $10 for the to send them back and must indicate that you want that before sending your items in... so let me get this straight, Thred Up wants me to PAY them to donate my clothes, what an awesome scam for them! The items they do pay you on are mere pennies, I would love to see them shut down and would never buy from them or send the clothes again. I can certainly donate my clothes myself for free.

Caren Sport Short Sleeve Top 1X listed for $6.99 with 5% payout of $0.35
AB Studio Short Sleeve Top XL listed for $7.99 with 5% payout of $0.40
Ruff Hewn Jeans 12 listed for $12.99 with 5% payout of $0.65
New York & Company Sleeveless Top XL listed for $13.99 with 5% payout of $0.70
Xhilaration Cardigan XXL listed for $11.99 with 5% payout of $0.60
Caren Sport Sleeveless Top 3X listed for $6.99 with 5% payout of $0.35
Xhilaration Casual Dress XXL listed for $7.99 with 5% payout of $0.40
Maurices Cardigan 14 (0) listed for $10.99 with 5% payout of $0.55
Mossimo Jacket XL listed for $10.99 with 5% payout of $0.55

A while ago I ordered two items. Both from Lovestich One was Lovestitch the other turned out to be J Crew. I kept both items but that is just plain sloppy. I also had ordered a clean out bag to possibly send them some clothes. It has been 10 days and I have received nothing! They can't even send those out in a timely manner. The problem is that they have huge inventories and the warehouse people are not happy/underpaid/get fired for minor infractions. They also have to process the incoming items in a rigid time frame so I bet they cannot spend a lot of time evaluating and getting the prices right. Also, if you look on Glasshouse.com, the ex-employees even say that ThredUp policy is to give the seller "almost nothing" and lots of constant talk about performance metrics and social media metrics. Part of the problem also seems the customer service people feel underappreciated and overlooked. That explains the lack of resolving issues or even responding. This SF company also does not connect with their employees outside of the Bay Area. This company is huge and they aren't even trying to manage their social media reputation nor are they taking steps to improve the ways they do business. The concept behind ThredUp seems good - but these extremely low pay outs are borderline scam. Don't fall for it if you are a seller.

I ordered an item that was listed on their website as my correct size. When I received it, the size was actually an XS. I returned the item and requested that they refund the cost of the item as well as my return postage and the postage I paid when I ordered the item. Since the wrong size was listed, the mistake was theirs. They refunded the price I paid for the item but refused refund the postage I paid. The item I purchased costs $7.80. I paid $8.75 in postage. So now, I am out $8.75 and have nothing!

My advice to anyone thinking about ordering from them to please read these reviews first. I really, really wish I had!

Wow! This is a scam! I sent in hundreds of new and washed like new baby clothes (3 bags stuffed full!) They keep what they want (which is fine) but pay out for upfront items (at who knows what rate). They then consign others (maybe). Problem is, they keep $9.99 off the top of your "upfront" payout (which is probably giving less than 10% of their list price). Okay, so $9.99 off the top seems okay. Except then they consign your items for WAY too much, and you can't edit the price lower on most so they don't sell (and they already kept your high price items for themselves). Then they give it 90 days I believe, at which time you can reclaim (25 pieces at a time) while paying for return shipping. If you don't want to pay, "it will become property of thredUP and will be responsibly recycled or sold at a later date." Therefore, they likely keep and sell your items at a discounted price. These are the items they actually tell you they consign. Who knows how much they keep that they don't tell you about! So, you end up doing tons of work sorting, washing, folding, and shipping your clothes in to make nothing for yourself but profit for a greedy company. Please donate your clothes to someone in need instead. Trust me you'll feel much better about it! (And by the way, I had items with tags still attached that they supposedly didn't keep. In fact, they supposedly didn't keep anything from that ENTIRE bag. I call bull).

After waiting an inordinarily amount of time to have my clothing assessed, I was extremely disappointed. My clothes are all very expensive, gently worn clothes. Most are top designer brands. Out of 20 items only one was accepted for $30, if it sells. I asked for the items to be returned and they said I did not sign the initial agreement to send them back. They did not honor the time frame to assess the clothes. Do Not use this website. Give your unwanted clothes to a worthy cause, not this money making phony operation. FED UP

I had been consigning with thredup for awhile and I had asked that they donate the items they did not accept. The payouts became increasingly less and less and they started accepting fewer and fewer of my items. I finally decided to document everything that I sent into them in a clean out bag. They took forever to process it and when they finally did they had chosen four of my items for consignment and told me that they donated the rejected items(which were all clean and designer items from the last few seasons). I was shocked and quite skeptical at this point so I was diligent and searched their site over the next week for my rejected items. Well, sure enough there they were listed and for a lot of money. I contacted them immediately and demanded that my items either be returned to me or credited to my account and I had proof, including pictures of the contents of the cleanout bag and even my dry cleaning tags that were adhered to the labels of the closes I sent in. They gave me the run around, acted like I was claiming items that were not mine. I was not going
I let this go because I am sure that this was not the first time they had sdone this to me and countless others. Finally, one person finally paid attention and put all those listed items into my account. THEN GUESS WHAT THEY DID? Two days later they flagged my account and banned me from thredup after stealing from me, I had been just assuming that they had been donating my items all along but they had been profiting! They let my items sell and then sent me a check for the balance owed to me. So what they did was beyond fraud. They knowingly cheated me and stole from me. I reported them to the BBB and I am hoping to join a class action lawsuit against them, their behavior and actions are criminal.