I am an interior designer so I have trade accounts with multiple vendors and shop often. Pottery Barn and specifically Pottery Barn Kids has some of the worst quality products, which they will not stand by whatsoever, which shows me they know that is the case. For the price point, they should be a company with a customer satisfaction guarantee. I have also found many of their same products on sites such as Wayfair and Amazon; they just rebrand them and charge a whole lot more. In this instance, we re-covered some kids chairs, and the fabric is worthless. It's a fake sherpa and everything sticks to it like velcro after a little bit of use (and when I say use, I mean kids sitting in it - it is a chair after all). My client washed it, thinking maybe that would help it look better (they're removable and washable for a reason), but it just made matters worse and is all pilled now. I contacted customer service and there was zero empathy or problem solving. Both responses simply stated, you're beyond the return window so there's nothing we can do. It's shame that they are connected with other stores that I like the design, like West Elm, or I would boycott them completely. Beware when buying from there!
We’re sorry to hear you had a negative experience with Appliances Connection. Since this seems to be an issue with the warranty company, we recommend reaching out to them to see if the issue can be resolved. Otherwise, please reach out to our customer service department at reviewadmin@appliancesconnection.com and provide your order number so we can rectify this issue as soon as possible.
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The Appliances Connection Team