thredUPReviews 6,178

I almost wrote off thredUP because I was having so much trouble with my order. I was sent a coupon code and spend considerable time putting an order together. When I was ready to check out, the coupon code was invalid. I contacted Customer Service and didn't receive a reply for 3-4 days so most of my items were gone. Once I heard from Customer Service, the representative was helpful and assisted me with another order (after compiling new items). Once again there was trouble with the promotion code but the representative was much faster with responses to my problem. I was satisfied and happy with my order. I strongly recommend that thredUP makes certain that promotional codes work before distributing them. I felt my time was wasted while I searched for clothes and then all but one was purchased by other customers while I was waiting for Customer Service to respond to my inquiries. There should be a faster response time for assistance. I like the business model for thredUP and will continue to make purchases as long as I receive quality products and good customer service. Thank you for inquiring about my experience.

Despite being somewhat overpriced for secondhand goods, I usually enjoy shopping through ThredUP. However, customer service has gotten TERRIBLE in the last year. It took multiple emails and a callout on social media to get a response from a customer service rep, and I was not offered a solution to my complaint. This experienced combined with increased prices and decreased consignment payouts has left a bad taste in my mouth, and I am not likely to purchase again from ThredUP in the future.

Similar to another reviewer my like-new Prada shoes were rejected but kept by Thredup when I did not purchase return assurance. I was told the reason they were not accepted was that mini wedges are not easy for them to sell (but of course there are numerous pairs of mini wedges for sale on Thredup). In my conversations with Customer Service, I mentioned how there are many negative reviews on Sitejabber where customers have similar bad experiences. Since then, many, many generic-sounding positive reviews have been entered, greatly improving Thredup's rating -- hmmmm.

Hello,

I love the concept of Thred Up and have sent over 4 bags already; however, the service is unbelievably slow. I received several emails informing me of a processing delay. I understand the company is new and figuring things out, but misinformation about when I would receive my pay out (and then learning that even once I have the number for the pay out, it still needs to wait two weeks before I can have the funds) were frustrating and unprofessional. At this point, though I've sent in so many things, I wouldn't recommend it to anyone until Thred Up has become more efficient and would not allow so many delays.