Similar to another reviewer my like-new Prada shoes were rejected but kept by Thredup when I did not purchase return assurance. I was told the reason they were not accepted was that mini wedges are not easy for them to sell (but of course there are numerous pairs of mini wedges for sale on Thredup). In my conversations with Customer Service, I mentioned how there are many negative reviews on Sitejabber where customers have similar bad experiences. Since then, many, many generic-sounding positive reviews have been entered, greatly improving Thredup's rating -- hmmmm.