thredUPReviews 6,178

I sent some items that were rejected by two local resale shops, and thredUP accepted and paid for quite a few of them, so I don't want to complain. I'm sure everyone who sends in clothes thinks the items are worth more than they are, and I am no exception. It's just hard to see an item for which I received $2.00 being sold for about $14. But, then again, all I had to do was put it in a bag and send it with free shipping. Someone there had to display it nicely, photograph it, process an order, pack and ship it, etc., plus all of the expenditures and work of the business. So, again, I don't want to complain. I've sent several bags to thredUP and I'm pretty happy with my outcome overall.

I've made several purchases for kids clothes and so far everything has arrived exactly as pictured/described. However, I really need to give 5 stars directly to LeAndrea from customer service. Somehow (i think when i linked my payment through my amazon account) I accidentally chose the wrong shipping address- and discovered it too late- LeAndrea sent a prepaid shipping label to my sisters email so that they could redirect my package from South Carolina to Illinois- at no additional charge. THAT is above and beyond in my opinion. :)

I've sent items in through Thred-Up twice... all like-new or new with tags, relevant brands. The first time I did not opt for return service and got beat on a nearly new, navy leather Michael Kors bag. Made zero sense that they didn't accept it but totally my fault for not pre-checking that they would/opting for the return service. Lesson learned.

The second time I had 9 items accepted, some of which were brand new with tags, and included items from Michael Kors, Juicy Couture, and Jessica Simpson. My payout (before return service) was $32.78. My items listed combined were to sell for 160.91... that's less than 20% payout.

I realize they have a payout percentage structure listed on their site but honestly, just feels like it's criminal. To end up with $19 in my pocket after all is said and done with the return shipping for unaccepted items, I'd rather just donate my clothes to someone in need next time. So unless you're really hard up for pocket change and can't figure out how to sell stuff yourself on eBay or find a consignment shop, I'd steer clear.

Wonderful shopping experience. Easy shopping, beautiful box of purchased items, easy returns. Very nice!

The site is easy to navigate but I always wish they could describe products a bit more. Is there an elastic waist? Is the item dry clean only? Is the item see-through? Etc... When you use the app, you can't get product details. If you can, that is not obvious.