thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
I have sold items to Thred Up and purchased items as well. My experience has been great! I'm a big fan of secondhand/vintage shopping but don't always want to or have the time to peruse shops downtown so it's nice to sit in the convenience of my own home and shop at my leisure. Everything I've received has been great quality and true to it's description. I needed to return a couple things because they didn't fit correctly; that process was smooth and easy as well. Love this site and highly recommend using it!
Clothes were great quality and were carefully packaged! Can't wait to purchase more great clothes!
I had great experience the first order. Jeans fit well. Ordered same size skirt & it and the top were very tight. Also, they were final sale so I gave them away.
Great experience. Quick Shipping, high quality product and easy returns o the items that weren't right for me.
My items arrived exactly as pictured. Love this site- I order frequently and am never disappointed. The return policy is very good as well.
I absolutely love ThredUP and have only had wonderful experiences with them! The clothes always arrive smelling clean and fresh and looking brand new. Their app is very user friendly as well.
I love ordering from here. Everything is just as described and comes in super cute packaging.
I was skeptical about ordering from a Company that I had never heard of but I am so glad that I did decide to place an order with them. I got 4 pairs of Levi's cheaper than I would've paid for one pair. Will definitely place another order with them...
I love ThredUp, they have high quality stuff and fast shipping. Love love love!
I would say the buying side of my experience has been positive. Good quality goods for a low price. I am somewhat confused by my selling experience. The ease of filling and sending the bag were great. The email with instructions on pay out was very confusing. I felt the pay out price for the amount of clothes kept was very low (under $50). I also have been receiving emails when my items sell. So is this additional money I would receive for the sell or is it just confirmation that it sold? If it is just confirmation... why? If I received money up front why send emails when items sell? I will continue to use thredUP to purchase items but I may not sell again.
I always find something really nice and unique. It's like shopping all over the states and never having to leave the comfort of my home! Not to mention the prices are GREAT!
To sum this up... If you have the time E bay will make you more money and FASTER PAY... What ever you make in your account is tied up in for at least a week... and if you want your "we don't wants" back it will eat up a chunk of your money. Ok process time... Personally as soon as I get my last bit of money. I wont be using them again...
I love the idea behind Thredup. I love being able to send in clothes to be sold or recycled. The real drawback of the site are the poor search functions. I know there are more search functions being added to the site, but the roll-out hasn't been smooth. Looking through pages and pages of items that aren't well categorized isn't very fun and can feel tedious just to find one piece. The saving items into your closet is a great idea but not well implemented. I also wish there were better details added about certain item types. Interior shots of purses and number of pockets in a coat, for example.
I direct anyone who'll listen to me to this site. I can't help myself but check it several times daily! It's a little too easy to find things that I may (or may not) need.:-)
Also, the whole return process is SUPER easy and painless.
I always enjoy shopping on thredup. Prices are great, and returns are easy.
I love to thrift but with five young kids I can't just run to the thrift store whenever I want to. ThredUp makes it possible to thrift shop from home! And they've already weeded through the junk so I get to just shop nice name brand stuff! And I love all the filters! It makes finding what I want so easy! And I love being rewarded for bringing new customers to ThredUp! I'm a stay at home mom so it's really fun to get a little free spending money! Thank you ThredUp!
The process time for selling clothes is ridiculous. And in the end you don't get much money for them.
Unfortunately, most of the jeans I bought didn't fit me, but I was able to return them. The two that did, though, I just love. I am very happy with the quality of all the jeans I bought, even the ones that didn't fit.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debbie, this is all great feedback. Thank you for taking time to provide a thoughtful review. I will pass all of this along to our development team.