thredUPReviews 6,178

DO NOT DO IT
I shipped this company hundreds of dollars worth of UNUSED AND GREAT QUALITY CLOTHING- THEY ARE OFFERING ME $50
DONT DO IT!
DONATE TO A CHARITY- JUST DONT DO IT
BELOW IS MY CUT OF MY ITEMS:
10 days leftZara Casual Pant XL
$3.26
10 days leftTory Burch Blouse 12
$19.50
21 days leftTalbots Casual Pant 10
$4.08
21 days leftPurejill Pullover Sweater Lg
$3.52
21 days leftINC International Concepts Top XL
$1.52
21 days leftZara Blouse XL
$4.38
8 days leftAnna & Ava Scarf Fits all women
$1.27
21 days leftSarto by Franco Sarto Mule/Clog 9 1/2
$1.68

In October I sent a box of mostly brand new clothing. I used to resell online but got a new job and didn't have the time. I had heard some bad things but thought I would give it a shot. Well it is now May and my "clean out" is still being processed, each time I check a few more weeks are added on. The 12 weeks has now turned into 25 and counting.

I've been a thrift clothes buyer almost my entire adult life, thredUP's selection is amazing, but their sizing is a total crapshoot, very inconsistent. Their product size listings are rarely correct; and considering you pay for returns this should be accurate. They've instituted a points program, but the catch is they will deduct a lot of them if you return an item. You are given 14 days to return an item but watch how they finalize the return credit if you've used a promo code, they list the items to be returned with the largest discount you received. My other real issue is with delivery. Expect a very long time to get your order, I can see they have to consolidate from one warehouse to another, but I've experienced orders literally stuck in their Georgia ship line for over a month! Considering you pay them for every item returned this is totally wrong.

I've used ThredUp over the past three years and I've been well-served through some of the clothing I've purchased. However, when it came to filling a clean out bag, do not fall into the trap to which I succumbed. There are options; I didn't want my items back if they were not sell-able/resell-able. There is no way the used but very good Diesel jeans (purchased on ThredUp!) and nearly new Frye boots were not able to be resold. I believed because these were popular items, I wouldn't have to say "return if not deemed resell-able." I should have. According to every attempt I made at getting acknowledgement that my two valuable items were received and rejected, I was told there was no record since I didn't mark off for them to be returned. I suspect my items, coming in without the request for return, were simply taken by someone in intake and uncredited to me. Despite the joke of "customer service" that is almost non-existent at ThredUp and my attempts at rectifying this situation, I was sent off with a $10 credit to my account. I should have been given $50-$75 for all the trouble and the value of the two items, but I was treated as if I was lying. I haven't used the credit because now ThredUp leaves me feeling violated and truly unappreciated as a customer. I'm over them despite having some great additions to my wardrobe through them.

So I recently started using ThredUP, and was enthused. I have a lot of extra clothes in pristine condition that I don't need. So I sent in one quite full bag (from Athleta); I was shocked to hear how very little money I received! I am also skeptical that they say all my items were accepted, totally 12. I am fairly certain that I sent on more than that! Then ThredUP immediately sends you back to a website to start shopping. Uh, no. That completely defeats the purpose. For me. All they are doing is perpetuating the viscous cycle! Nice. I sent out a second bag, but suspect it was taken by a postal worker. In the future, I will donate locally to a good cause; where I know that the clients are not only seeking help; they are actively seeking employment!

Love the idea of online resale but was very disappointed with the ThredUp experience. One box of clothes smells like cigarettes and so gross that I don't want to try them on or open the box in my apartment. Customer services is 10 day wait for communication and that puts you outside the window for returns. Probably going to return everything and have to eat the return fee and shippings costs, I hope ThredUp will refund it, but who knows. Buy plenty of vintage/resale and usually things are fine, am super unhappy with the ThredUp experience. Sharing to hopefully save someone else the hassel

ID GIVE ZERO STARS IF I COULD. SENT THEM 20-30 POUNDS OF GOOD DESIGNER CLOTHES IN JANUARY. THEY SAID PROCESSED IN 3 MONTHS. THEN THEY CHANGED IN TO 4 MONTHS. OK I STAYED SILENT. NOW I SEE THEY JUST CHANGED IN TO 5 MONTHS. WHAT A SCAM! I SHOULD HAVE JUST DONATED THEM TO CHARITY. 5 MONTHS. NO CLOTHES. NO FUNDS. HOW DO THEY DO BUSINESS?

Upon ordering & receiving my items from ThredUp, I was honestly disappointed in the appearance & condition of some of the items. They were clearly unwashed, some had stains and were obviously overpriced. I was really disappointed in the overall experience.

I used to love ThredUP. Quality has gone down the tubes! They can't be bothered to put clothing on mannequins straight or even list items correctly (it says it is a dress but it is clearly a top or even a scarf!). Better not search for something, without accurate listings, you'll never find it. What's worse, they increased restocking fees from $1.99 per item (too much as it was) to a whopping $3.99 PER ITEM - an almost 100% markup! So much for fun thrifting!

Order K21WCNOFASCA placed 4/1/22 for $191.96 - 10 items from "home warehouse" GA, but items were not even shipped until 4/6. Just 1 of THREDup's myriad false claims. Only 20% of order was ok, 2 of 10 items. 1 item missing entirely. The other seven as follows and pictures posted:
1. Site said "good condition with minor signs of wear: minor wear on fabric." Pic 1 is from website. Reality? Pic 2 Waist cord is *knotted* tight and waist is cinched so they are unwearable.
Pic 3. Site said size 6. Reality? Size TEN. 2 additional pairs listed as size 6 were size 8 and then size 4.
Pic 4. Site said "good condition with minor signs of wear: minor wear on fabric." Site only shows front and back, never inside the crotch. Pic 4 is what I got - you decide if that is minor wear. Note how light the crotch color is compared to the surrounding fabric.
Pic 5. Site said color "gray, black" Reality? Pic 6 they are TAN, and *their* draw cord is also knotted.
I have many more pics, but I'm tired of making them the exact size this website wants.
When I discovered I could only "chat" -there's no way to reach an agent on phone- I spent 45 minutes getting them to promise no return shipping or restocking, then never deliver the label. I had to open a new chat and go through the whole thing again. This time I asked for 50% off the 2 items I intended to keep. Mind you, that amounts to $20. $20 for all this hassle I think is quite reasonable. They offered $5, because - well here's their own words: "We cannot offer a 50% since they were in good condition. If you would like to keep them, we can provide a refund of $5." When I refused, they offered a 40% coupon for a future order. HA! I said fine, I want a full refund and you can have it all back, agent said the 2 pairs that are ok (remember, only 2 pair out of 10 ordered were ok) would incur a 20% restocking fee and regardless I have to pay a shipping charge on the original order since my new total was below their free shipping offer. I said, Good Day, Madam!
Now I'm filing a dispute with my credit card company.
Update: ThredUp agreed to a refund, but for site credits! BEWARE and make sure you understand how they try to sucker you if in this situation.
I beg you dear reader, please find any where else to shop. I'm begging you to use your purchasing power elsewhere.

I ordered for the very first time on March 25. My order was shipped on March 30. My order hasn't been updated for over one week. My order is at a stand still. I contacted ThreadUP on several occasions. Each person looks at the tracking and tells me what I already know. All promising my package would be delivered today April 7. Once again I contacted ThreadUP to hear that I would get it today ( April 7). Ughhh really I am not in Georgia, where the package has been for over a week. When I stated that I would like a full refund. I was told I can't give you a refund. You have to wait until April 10. When again, I explained I am tired of ThreadUP promises and I would contact the BBB. I was told sure you can. Ugh I know I can. I wouldn't recommend this so called consignment store to my worse enemy. Terrible do not shop here, spend your hard earned money where your appreciated and not treated as if you have to sit and wait three weeks or maybe even longer for second hand dirty clothes and shoes. I WOULD NOT RECOMMEND THREADUP TO ANYBODY. MY FIRST TIME AND DEFINITELY MY LAST.

So first I wanna say I was told I would get my stuff in by March 30 it still has not arrived and Fed ex says that thred up uses cheapest shipping rates possible meaning it can take up to a month before my shipment is here funny bc really why send me emails stating I'm valued and blah blah and how u rushed my order to me. All lies seriously I have a graphics design business and I would never run it based off misleading advertisement and straight lie to my customers I spent over 300. With this company and for what to be lied to on multiple occasions. Very disappointed with Thred up I really was legitimately excited to order from u guys but I totally regret ever doing it. Very unsatisfied with ur organization

First, these items are really for young people. Primarily because of the shortness of the hemlines, but also because the "one size" items fit people in smaller sizes. Second, the return policy is stingy. All items must be returned within 14 days, and there is a 1.99 restocking fee on each item. On the plus side, the fabrics are colorful and appealing.

The quality of the products are often listed as good or excellent but in reality there is often damage that renders an item unusable. The damages are often additional stains or holes. And their return policy is only 14 days, you must pay for the shipping and restock fees. It's impossible to get in touch with actual customer service reps as well. Borderline scam-like. Use other retailers if at all possible. Attached photo is holes in the rear of an item said to be in 'excellent' condition.

There are two holes in this purse. But there is no description about it. The worst thing is that I can not return it. There is no customer service to complain about it.

The photos on the website are misleading and could be considered false advertising (see photos - the left is the website photo, the right is reality). Customer Support is non-existent. They do not answer emails and the chat bot never connects to a real person. Still waiting for someone to waive the $8.99 return shipping fee (which is more than the amount to ship to me). They also want to charge me $1.99 per item despite the fact that I did not get what they advertised. Everything is set up to make returns expensive and so much of a hassle that you give up. Which wouldn't even be an issue if they accurately described their products.