thredUPReviews 6,178

Better make sure you thoroughly go over the return policy. If you choose free label it's returned as a store credit, if you pay for the label you'll get your money back in full. Also! If you're using affirm, you still have to make your affirm payments if you get store credit. So still making payments on a return you made. Part of me wants to not even bother with my store credit but it would literally be throwing my own money away. Frustrating!

Hello, I sent 5 huge bags of clothing including many name brand items to Thread up. They paid me nothing and kept everything. After I messaged them on Facebook they blocked me. DO NOT TRUST THIS COMPANY!

I've been Thredup customer since 2015. If you think you will make decent money, you are wrong. And they charge to return your items, which is ridiculous. But apart from the bad business plan, the logistics are absolutely horrible.
They lost one of my clean out bags.
Part of an email from a customer service support specialist of ThredUp: We thank you for using our clean-out service! Our processing teams informed us that regrettably bag #... was listed on 10/03/21 but there were not items listed. Unfortunately we do not have any information on this suppliers bag to know what had happened.
It is worth mentioning that this bag weighed 19 lbs when I shipped it, I remember well!

Then I placed an order with the credit they gave me for this bag, paid for shipping to arrive soon and the item was lost between UPS and USPS.
I contacted the customer service and they just kept telling me to contact them in 5 days! Nothing happened! Lost clean out bag, lost order! Lost money!

There are times I've received wonderful items from ThredUp, but a lot of the time I have to return due to quality issues. I've had items stained, faux leather peeling off a jacket, most of the time holes and tears. Funny, since their clean out boxes say it has to be in good condition to be accepted. Also, if you send items in you get pretty much nothing for your items. Pennies, sometimes.

Ever try to Unsubscribe or delete your account.
I believe they must be blocking it every time. What kind desperadoes is this company anyhow?

Rescue boxes are great most of the time. Costumer service could be better though.And it takes forever for them to process a clean out kit. Some of my designer items were not listed that were in good shape. But I've gotten pretty good items in rescue boxes and prices are decent on their items for sale. Everything I've bought has been in good shape.

I sent in a clean out kit in November while the site states processing time takes up to 12 weeks it's been 14 weeks and since speaking to an "agent" they are delayed by 5 months they're still processing orders from September. I asked for the items to be returned and I was told I have to wait till the items reach the front of the processing line either way im royally screwed on brand new ticketed items. This place came highly recommended from a shopper but Upon reading reviews which I should've did before the payout isn't good at all, they pocket alot of the money, and keep alot of the items and all the time they spend on processing is for nothing as they list damaged, dirty smelly items anyway. The. She had the never to offer me a $20 credit to shop as if that would fix the thieving issue going on over there. The money is clearly going into their pockets and not to those who really need it. If you're looking for a place to sell your items I suggest mercari and depop as long as you're willing to do the work. I decided to sell some stuff on this platform for the experience to see how many platforms I can utilize this is not it. It deserves 0 stars and to be shut down for good.

I ordered and the $#*! was crap. Skirt had a hole in it and the pants were absolutely disgusting. Too short and had stains on them and to return them they charge a stocking fee and you don't get your money back so it wasn't worth me to return them because I would have actually lost money. Never again will i ever order from this site.

I recently place an order for 4 items. Shipping was costly and super slow. It was not refunded when I returned the items. The clothing should have gone to a thrift store. There was a hole in one item and all of them smelled old, were faded and stretched out or had shrunk in the case of a cotton/cashmere dress. After multiple attempts and time taken to contact them NO ONE ever responded. This is the worst experience I have ever had shopping online. They only have "form" responses and "did they help"? NO was my answer. They should add "tough luck" to the form when they blow you off.

Don't do it! Not worth the hassle! Good luck Trying to return items you didn't order. Pay a restock fee and shipping after you receive items that you didn't order. I gave it another shot and the same thing, wrong items again! And Now on top of that you have to pay them for their mistakes!

I shipped my bag to thredup November 1 to sell clothes and it still has not even been PROCESSED, let alone added to the store to be sold. It is 2.21 now and the estimated date of processing was just pushed back again to 3.14. Not worth it. This is the 2nd time I've sold with them and the process has taken 6+ months.

I ordered a dress that was non-returnable, fine if it wasn't all stained up! Why sell a dress with stains all over it. That was NOT in the description! I will never order from them again. You end up paying less for the real thing after stocking fee and postage.

I sent in 3 boxes of cleanup kits. I was told the processing would take 12 weeks and it took 6 months. The payout was not nearly as much as I expected and I was getting cents for clothes that I originally spent $50 on. Not worth it and better to bring your clothes to a local consignment shop.

BIG PASS ON THIS COMPANY
I kept seeing Do it on a dime promote them so I tried it. I am in Canada and was surprised they ship. I found a few things I liked 4clothing items 2 shoes, they were lower price point so I took the chance with the exchange.
TERRIBLE!
Do not waste your money, two shirts I ordered were supposed to be white they were so grey from washing they were disgusting. The pants and jumpsuit I ordered were not as described or as pictured and the fit was horrible.
Shoes - ok
What a disappointment, I was expecting some quality control if you are going to ship second hand clothes there was no discretion on the items they sent. They will go to goodwill as I don't even think it is worth my paying to ship back.
Katherine, seriously disappointed.

First, it took them 6 months to process a bag. All of the items I sent in were name brand, with tags and I am getting between 35 center and $1.90 for every item sold. What a scam! I've reported them to the BBB. They refuse to return my bag as well! Even though nothing has even been officially listed yet. They claim that will take another 6 months. I could have sold on Facebook market or eBay for more than triple what I'll get. I was trying to save time by having them list, now I know that it's better to do it yourself rather than be stolen from!

I have been waiting for a response for three weeks now. I received a box that contained 3 tops and I ordered 5 pair of jeans. I was worried at first because the box was small but i opened it thinking maybe it was vac sealed. But nope as soon as i opened it i knew it was incorrect. I was blown off and told just resend the product you received. And the stuff you ordered is now concidered lost and they will not help you find you order at all. They stated just send product I even included a picture of the box and tops I received. I have sent multiple emails and still no response. This is my first order from this company and they definitely make you feel as if you are the problem. As if you are lying about what you received. I understand some may do this but not all. They truly do not care about the customers, they have made no attempt to help or refund your money and expect you to take your time out to send the order back with no help finding your original order. I Do not recommend. I love the thought of resell but Please shop elsewhere. You will most likely will not get what you ordered.

One item was heavily stained with pulled threads. Another had a button literally falling off. I wouldn't buy these items at a garage sale for the $2 restocking fee. Only one item arrived as described. The whole box reeked of bad perfume. If you're a seamstress, willing to gamble, and looking for unusual items that fit your style and wallet or only buy new with tags, go for it. Otherwise Poshmark is a lot better, and the sellers get the money, not some start up tech CEO. I'd love to help you think secondhand first Jim, but this business model fails.

I ordered 3 items on 1/17,1/28 and it still hadn't shipped. I can't get a hold of anyone from the company, just an automated email response. They're online chat support permanently down. It's 2/1 and it hasn't shipped. It'll be Spring soon and I won't need these sweaters.