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thredUPReviews 6,178

2.1
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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
This company does not typically respond to reviews
Ohio
1 review
1 helpful vote
Follow Nicole B.
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The first two bags I sent in had good payouts, but since then, I have sent in several more bags where I am lucky to break $20 for designer pieces, new with tag items, and brand name purses hardly used. There is never any information provided on why the items are not accepted and supposedly they are sent to charity. I am starting to wonder if that is the case, especially when I see "unaccepted" brands on their site, selling for fairly high prices. Something just doesn't add up... seems fishy to me.

Date of experience: October 27, 2015
Washington
1 review
0 helpful votes
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Love this site!
October 27, 2015

I've never been disappointed with the quality of the items, even if they are secondhand. Many of the ones I buy still have tags or haven't even been worn much. And prices are fabulous!

I will say, I wish they gave a bit more for clothes I've traded in, but all in all, this is a fabulous site for shopping! Great deals, low prices, and its very easy to find the categories and items I'm looking for.

Date of experience: October 27, 2015
New Jersey
1 review
0 helpful votes
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Selling is so easy. Convenient bag sent to you. A little research of what clothes are accepted is necessary, but easy enough on website. I am happy with the amounts I have been receiving since these clothes would probably have been given away anyway. My teenage daughter loves shopping with the dollars I have made.

Date of experience: October 27, 2015
Louisiana
1 review
0 helpful votes
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Not worth sending in at their payout percentages unless something is priced over $50 otherwise you get about 50 cents an item. I have tons of outgrown nice kids clothes but would rather donate or give to a friend. I was pleased with purchases but some items were not sized correctly and I still had to get a credit rather than refund even though it was not listed properly. I would only shop again if I got another 40% off. Good values for designer brands, especially children's clothes.

Date of experience: October 27, 2015
Georgia
11 reviews
19 helpful votes
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They give you rock bottom payment for what you send. Even though it is new or like new (unworn). The small amount they pay you can only be used to buy more stuff from them. The prices to buy the clothes is not much of a bargain.

However, something good is the items I items you receive. They all have Thred Up tags attached and were very nice choices for me. The packaging is very well done and creates a good impression.

But do not recommend because of the super low amts they pay you for quality clothes. And the email you get from the owner DOES go unanswered even though he asks for your feedback.

Come on Thred Up, nice idea but don't be so stingy/greedy!

Date of experience: October 27, 2015
Texas
1 review
4 helpful votes
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They say they care...
October 27, 2015

I submitted my first bag of used clothes (many of which were brand new with tags) and only got $12 in credits. I received an email from the CEO asking me how my first experience was and he also claimed he answers every email. I still haven't heard from him and basically have $12 to spend on the site now which won't really get me much of anything. At least not anything comparable for all the good stuff I gave up. I'll just stick with Goodwill next time.

Date of experience: October 27, 2015
Ohio
1 review
0 helpful votes
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I love thred up
October 27, 2015

I have been purchasing from thredup for at least a year and a half and I love it. I never have a problem spending $75+ to qualify for free shipping, which is great because then I can use that extra money for a new blouse. I have always been satisfied with the customer service and quality of the items. I have had to do a couple returns because of an item not fitting and it's super easy and even better, free! I have also done a couple thredup bags and sent items in for consignment, unfortunately they didn't take a ton of items and the prices that they credit your account are pretty low but I don't have an issue with that because they sell the items for such a good price. All in all... I'm a happy thredup customer.

Date of experience: October 27, 2015
Wisconsin
7 reviews
1 helpful vote
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First Timer
October 27, 2015

I only used it once, but my buying experience was easy and worth it. I wanted something that was inexpensive and versatile for my daughter. Also, I wanted to get more options than the few in my area's resale shops. She goes through clothes so fast that buying new all the time is a money waste. The items I looked at were in the exact condition that I was told to expect and worth the cost. I cannot comment on the selling aspect as I never sell, I donate to the Women's Shelter. However, my buying experience is worth telling friends about.

Date of experience: October 27, 2015
Maryland
1 review
0 helpful votes
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I have made several purchases from ThredUP, as well as sent in several bags of clothing for re-sale. Every purchase I have made has been flawless - product condition is described accurately and everything was clean and beautifully packaged. "Clean-out" bags are sent out promptly, and I feel that I have been given a fair price for everything I have sent in. I recommend ThredUP to everyone I know and am a happy customer!

Date of experience: October 27, 2015
North Carolina
1 review
0 helpful votes
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I love thredUP and have recommended it to several friends. I have not been disappointed with any of the items I have purchased from the site and have been happy with the extra money the polka dot bag filled with MY gently used items brings me!

Date of experience: October 27, 2015
Washington
1 review
0 helpful votes
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I was super impressed with ThredUp. I was a little skeptical of buying used clothing online, sense you cannot see it in person and see the quality for yourself. But after my first purchase I was very pleased! Even things that were marked as a tiny flaw were in amazing condition, I couldn't even notice the flaw that was mentioned. One thing that I was worried about was sizing but if you don't know your size at a store or brand already just check the size charts of the brand on their websites it is super helpful! And the 14 day return policy is plenty of time to get the package and decide that something doesn't fit.

Date of experience: October 27, 2015
Oklahoma
2 reviews
0 helpful votes
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I have been using Thread Up faithfully for over 2 years. I love being able to shop from home and Thread Up makes it easy, enjoyable, and affordable. Initially, I just purchased for myself but now I purchase for me and my kids. I especially love it for the kids' clothing as they grow so fast... I don't have to spend a fortune but still keeping them stylish and trendy! I've also sent in my own bag of clothes and was pleased with the outcome of the experience. I'd love to see a Men's section sometime!

Date of experience: October 27, 2015
California
2 reviews
2 helpful votes
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Awful for Selling
October 27, 2015

I have sent bags full brand name, unworn clothing and received as little as $3.00 a bag. I know they need to make money, but it's ridiculous. Their "specialists" say that brand new items are faded or pilling. At this point, I think they do it so they can justify the low payouts. Also, it takes a month or more for them to process a bag and your upfront payments are NOT upfront. You have to wait 3 or more weeks to receive the cash.

While I love the idea of an easy and simple online consignment store, I am feeling more and more ripped off when I send items in.

Date of experience: October 27, 2015
Washington
1 review
2 helpful votes
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At first I was put off by the long online search process and uncertainty about quality and fit. But the first purchase 40% off encouraged me to take the plunge, and I am very happy with the service and my purchases. The quality, condition, and fit were great, and the classy packaging was an extra special touch.

Date of experience: October 27, 2015
Virginia
1 review
1 helpful vote
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Bad
October 27, 2015

I think they keep alot of things for themselves. I have sent really nice things and they say they are dated or someting else.

Date of experience: October 27, 2015
California
1 review
0 helpful votes
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I have purchased many great things from ThredUp. Except for purses, the prices on clothing are very good and I have had good success purchasing items. However, the payout for bags I have sent in recently has been TERRIBLE. I would not send anything in again.

Date of experience: October 27, 2015
Oregon
1 review
0 helpful votes
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Fun site to shop at!
October 27, 2015

I love the shopping experience on ThedUP because I can find exactly what I want to complete an outfit from my closet. The return policy is awesome I always go with credit because I know I will find something plus more.

Date of experience: October 27, 2015
California
1 review
0 helpful votes
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Love it!
October 27, 2015

I love being able to buy newer name brand items at a hugely discounted price. The only time I came across somewhat of an issue was when they forgot the belt to a dress, but after reaching out to them, they credited my card right away. And of course it's always difficult to be able to identify if the item is going to fit, as with most online items/brands that I haven't tried before, but whenever I have had that issue with ThredUp I was able to return it for free and return that credit on my account in a reasonable amount of time. I am satisfied with ThredUp and continually use their website to shop for my wardrobe needs!

Date of experience: October 27, 2015
New Jersey
1 review
0 helpful votes
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Thred up is ok
October 27, 2015

I have been sending my bags loaded to Thred Up I am quite surprised at the items they dont take that are, all Name Brand expensive items, the amount of my bags are approximately $35.00 after the 12.99 is deducted. I was quite upset with one of my bags that I sent very good childrens designed clothes and only received $6.00? And told them to keep the rest. I think we should be able to review what they are paying for their items, before we send them... very very disapointing to see what was paid for the item and only receiving about a $1.00 or less

Date of experience: October 27, 2015
West Virginia
1 review
0 helpful votes
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Great for buying
October 27, 2015

I haven't had any experience with selling yet, but I've bought quite a bit and love it. Returns are free with store credit. I like the convenience as I don't have the time to shop and don't live near consignment stores. Clothes are in great condition.

Date of experience: October 27, 2015

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442