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thredUPReviews 6,178

2.1
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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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Oklahoma
2 reviews
0 helpful votes
Follow Kelly L.
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Easy for me
October 27, 2015

I am a working mother, with two children. This is so super easy to send items in. Items I do not have time to mess with on Ebay or any other resale sight. Whatever credit I do receive my daughter uses. I would be giving these items away so any money I make it a bonus. I usually donate what they do not accept. It is just so easy for me.

Date of experience: October 27, 2015
Virginia
1 review
0 helpful votes
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Finding ThredUp...
October 27, 2015

Ever since I found ThredUp I have been a frequent customer and overall have been pleased with the experience. I am still not quiet clear on the selling of my clothes and why do they give you an upfront pay-out and then alert you to an item that sold... what is the reason for the alert? The main thing I do not like and that has made me think twice about making future purchases is the cost they charge for mailing an item back to them if it doesn't fit, etc...

Date of experience: October 27, 2015
Maryland
1 review
0 helpful votes
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Love this company!
October 27, 2015

I've purchased from ThredUp for almost 2 years and have been very pleased with my items. I've had to return a few things because of sizing, but I've had the same experience in retail stores. Returns were easy. My retail purchases are few now that I've discovered ThredUp!

Date of experience: October 27, 2015
New York
1 review
0 helpful votes
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I have been pleased with the amount that I get for my clothes, and with the items I have purchased. I also love shopping second hand. I love it being wasteful!

Date of experience: October 27, 2015
Illinois
1 review
0 helpful votes
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I love the idea of second hand treasures, but I don't have the time to comb the racks of consignment stores every week hoping for something I want. ThredUp has the best search interface of the second-hand e-stores I've seen, and it allows me to easily find items I'm looking for, without a lot of work every time I check.

I've scored some amazing finds too, a Rag & Bone leather jacket that is Perfect was my latest find. It was 80% off retail, and is just the right amount of broken in. I've completely replaced my jean collection with J Brand, Paige and AG denim, for a fraction of the price. All in all, if you know how to shop online, you can really win big on ThredUp.

I've also some sold several bags back to ThredUp. My expectations have always been fairly low, I mean have you ever sold to consignment shops before? They don't pay big, ever. At least with ThredUp the process is easy, and free. I'm pretty careful about what I both sending now, make sure it's in season and practically new. And don't expect to get a lot for each item unless it was super pricey to begin with.

So yeah, I love this site. I do practically all my shopping here, even for my 2 year old daughter. I've found the cutest dresses, whereas my local consignment shop never seems to have cute dresses. Great customer service and return policy. I keep coming back, I barely even shop new anymore because I know if I'm patient I can find what I need here.

Date of experience: October 27, 2015
California
1 review
3 helpful votes
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Not worth it
October 27, 2015

On the selling side-- definitely felt ripped off by ThredUp.
On the buying side-- being unable to tell how something fits ahead of time while STILL being charged almost $10 to return it makes me not want to buy anything.

Date of experience: October 27, 2015
New Jersey
1 review
2 helpful votes
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Total Rip Off
October 27, 2015

I have been sending in clothes to this site for years and honestly I don't know why I continue to do it. I think my last bag was the last. My last bag had both women's and children's clothes from the Gap, Baby Gap, Calvin Klein, Nike, Adidas etc. I got $8.00 and change for them all! And the kicker is when you log onto the site to see that they are charging $10.00 - $20.00 for one of your items! You would be better off taking your items to a local consignment store. Beware!

Date of experience: October 27, 2015
New York
1 review
0 helpful votes
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I've sent two bags of designer clothing in excellent condition. They took very few items &
Paid barely anything. My biggest mistake was not asking for my items back the first time (I learned my lesson for the second bag)- where did they go? Somewhere for ThredUp to put money in their pockets some other way on my dollar?
I've made more profit from my local Consignment shop and I get my items returned to me FREE! That's where I'll be sending my things in the future.

Date of experience: October 27, 2015
Arkansas
1 review
0 helpful votes
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I love this site, it makes it easy to buy quality low priced clothing while relaxing at home. The filters help to see just what's available in your size. I haven't sold them anything but I have bought MANY items and had 3 or 4 returns with no problems at all.

Date of experience: October 27, 2015
Minnesota
1 review
0 helpful votes
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Love ThredUp! I have purchased probably 50 items from them in the past year for both me and my toddler. They are very picky about what they accept, and accurately describe any flaws that are present on their site. Most often, what they call a "flaw" I can't even find when I receive it! I highly recommend purchasing from them. They also have very responsive customer service if there is an issue, and have even answered questions for me regarding items I was thinking about sending them!

Date of experience: October 27, 2015
Wyoming
1 review
0 helpful votes
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I love thred up for getting quality clothes at great prices. Being able to search by brand and size helps narrow down the huge inventory. Never sold clothes on the site but for buying it is great.

Date of experience: October 27, 2015
Texas
1 review
0 helpful votes
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Good site for buyers
October 27, 2015

I have been very impressed with the items I have purchased from ThredUp. The items have been in excellent condition and prices are fair. Before one sends in their own items for resale please take time to review similar items which have sold and the prices resale customers have received for those items. Personally I do not plan to send in any of my items but appreciate thredUP's attempt in being forthcoming about the potential return.

Date of experience: October 27, 2015
New York
1 review
0 helpful votes
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I've used other "second hand" clothing sites, but thredUP is my favorite. The clothes, even those slightly used without tags, are in great condition, and they are described accurately. Love the prices, too. Also, I have sold through them and what they pay is reasonable, considering it keeps the selling prices down, so I can buy more!

Date of experience: October 27, 2015
Illinois
1 review
0 helpful votes
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What a deal
October 27, 2015

I have bought from thredup a few times now and each time my clothes arrive as if they were brand new, always by the date specified and packed with love! It is a great experience to shop with them!

Date of experience: October 27, 2015
California
1 review
2 helpful votes
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They have amazing merchandise but I found the shopping experience overwhelming and frustrating on line. Took me hours to comb through stuff. They need a way better interface with filters. For example every time I went through laborious process of filtering items if I clicked on one to shop there was no easy way to go back.

Date of experience: October 27, 2015
Maine
1 review
0 helpful votes
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Works great for me!
October 27, 2015

I find ThredUp to be easy and convenient. It's great solution to where to send clothing after a closet purge. Over the last year I've used the payouts to purchase maternity clothes and then baby clothes from the site. I find the quality standards to be high and am always excited to see the box deliver. I only wish they carried and designated clothes for nursing under the maternity section.

Date of experience: October 27, 2015
Florida
1 review
0 helpful votes
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Quality through time
October 27, 2015

I started around four years ago buying clothing secind hand feom thredup. I did not know what to expect. I thought second I can't go wrong. For the first 2 years the quality, prices and shipping rates were really good. Also, I used to get 15% or even 20% codes for the amount of purchases. Around a year and a half or two the prices for the same things i always bought rised and the description tegarding the quality of the clothing was off. I rwceived better clothing before than mow, for a lower price. Not sure what is going on. I would think after the company expanding the quality would be better and we the loyal clients would get random promo codes. I would say just look at the item closely and the description. Basement items are at times not worth buying.

Date of experience: October 27, 2015
California
1 review
1 helpful vote
Follow Amber R.
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I decided to send Thred up a bag of clothing and give the program a try. They decided to keep 4 nice pieces of my clothing to sell but despite the fact that they ended up listing all items at an average cost of $15 each, I got just $1 per piece. I decided to use my $4 on a pair of shoes that ended up being super uncomfortable. The shipping is so expensive that it doesn't make sense to ship them back. I'll stick to zappos. Lesson learned

Date of experience: October 27, 2015
Kansas
1 review
6 helpful votes
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I love ThreadUp!
October 27, 2015

I've gotten so much stuff from ThreadUp, and at such great prices! I am not nervous to go out on a limb and try something I'm not sure about, because the return policy is great (at least on non-sale items)! I'd recommend ThreadUp to anyone, and not just for the $10 credit for successful referrals!

Date of experience: October 27, 2015
Florida
2 reviews
20 helpful votes
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I did a little research on finding the best consignment stores online. Thredup was #1 in the top 10. But why? Yes they sell great things at good prices, But I don't understand how?
I have personally had experience in retail for many years. There is one thing I know. It take money to make money. Clearly No one at thredup knows this concept. People send them Great clothes and accessories and they don't except them. People send them things to make money. IF they wish to make money they would take them and use them. But,. They won't they just come up with stupid and sad reasons there are quote "Not acceptable" If they want to make more money they need to take more things and make customers happier. Isn't that what a business is all about, the customers? I recommend to buy there. Great selection of things, especially for parents with little money. Cute clothes, nice accessories. Nice bags and shoes too. But don't send them stuff, not worth the time you will put into it, or the shipping. :(

Date of experience: October 27, 2015

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442