thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
I have made a few purchases with ThredUp and have not had any problems. I have recently sent in my first bag to sell (which takes them a long time to process) and my first return (which also seems to take awhile). Everything I have purchased though has been top notch! I LOVE that they now sell kids clothes. Now if they expand to men's clothes I may never shop at an actual store again!
My experience with ThredUP has been very positive. I have bought numerous items at great prices for both myself and both my daughters. It has been easy and the quality items we have received we have even received many compliments on. I have recommended this site to many of my colleagues and family members too!
They pay so little and they make 300% reselling my stuff. They charged me for shipping too. I like to buy from them but to sell STAY AWAY!
The selection and customer service are both awesome. I have had only a few problems and they were resolved quickly. The only thing (which has kept me from ordering several times) is the high free shipping threshold. Since there is so much of a risk with these things not fitting right not looking right etc, I want to be able to recoup my losses, so if I return something I have a little bit of buyers remorse. I am more likely to buy (and likely keep) if there is free shipping because I'm like "what the heck I'll just return it if I don't like it". Which doesn't usually happen if I haven't paid for shipping.
I love the ease of a bag being sent to me postage already paid, but the amount you receive for the clothes you send in is close to nothing. Some things only give you $. 97 or $1.50 for name brand. It's even lower than a yardsale return for some things.
I absolutely LOVE this site! Great finds with FREE shipping and FREE returns if you opt for credit... which I always use! :)
I like it because I could get the brand I was looking for at the affordable price besides I also sell lot of my used clothes to thred up.
I have bought several things from this company. I was generally very happy with them so I decided to send designer items is substantially the same condition that I have bought from them. Despite sending in approximately 30 items including two pairs of shoes in the original boxes (size 8) and never been worn, only three items were accepted. They paid 3 dollars for the near new (worn once) designer blazer, and another 3 dollars for two designer skirts. The return fee (if you want your rejected things back) is higher than it should be and the same regardless of the amount you sent. Buy but don't sell.
I will never send a bag to ThredUp again... they do not fairly compensate. I will however purchase items if they don't go out of business for not fairly compensating! I purchase big ticket items that I would never pay full price for and have been happy with those items; Tods handbag, Ugg Gloves... etc.
Prior to the recent change in compensation I thought their payout system was fair... but since the change it's not even close to what I believe would be fair.
I sent in TWO bags of nice clothing and shoes but have NOT HEARD BACK FROM thredUP YET. What is the story?
I have made $18.00 so far and the clothes that don't make money are donated to people in need.
A fun place to shop and find great deal; s. I would like to see better descriptions and clothes on models to get a better idea of fit.
So easy to get your polka dot bag, pack it and send it off. Really nice and easy! Love it!
I think you get a decent value when purchasing items. But the value just isn't there when you are selling items to them. I was really disappointed with my last selling experience. Probably won't sell to them again.
I wish I would have found this sooner! I have 3 daughters plus myself and we all love designer clothing, but not the designer prices. So thredup has been a lifesaver, or should I say a wallet saver. I can get all the top brands at a fraction of the cost and it looks brand new. I rarely shop anywhere else!
I live in a small town with very limited shopping, and I am delighted to have found ThredUp. I think the price is reasonable for the quality of the merchandise, and I have ordered several times and will continue to do so :))
I've been sending bags of good, gently used clothing to thredUp for a while now & have been very happy with the result ($$ in the bank). I just ordered a cute denim skirt. And it fits! This company is GREAT and I have 2 more bags to mail right now. It's great to clean out the closet & get rewarded for it!
I sent a bag of new with tags and some clothes that were almost new, and I got nothing. The only thing good is they let you return items, but you get credit in their store only. I like alot of their clothes, but it's hard to find in your size. They should accept more of the items people send in.
When I give clothes to ThredUp, I just view it as an easy way to purge my closet. Instead of throwing it all in a bag and hauling it to goodwill, I set it out for the mailman! They may or may not pay me for these items. When they do pay me, I use that money towards my ThredUp purchases. All the clothes I've bought have been in excellent condition! If I'm not so crazy about them after they arrive, I send them back. Easy peasy! Don't plan on making hundreds of dollars. Just view the money from the clothes you give them as an extra perk!
I have sent 2 bags to Thredup, and yes they did not give me a whole lot of money, but what was to be expected anyway? I was going to donate them and I got some$$ to shop with, so I am happy with that. I ordered a few items and I have to say I am THRILLED! I got 2 awesome shirts and they were like brand new. I did order some boots and they were way too small, and I had excellent customer service in returning them! NO issues. Got my credit and I just placed and order and got a 10% discount! Just from a regular e-mail, not just for me!
I love ThredUp! Trust them.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members