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thredUPReviews 6,178

2.1
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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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Virginia
1 review
1 helpful vote
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Great experience! LOVE!
October 30, 2015

I've ordered from them twice this month. Everything came fast and boxed up so pretty. Clothes were exactly as advertised and looked like new. For those complaining about consigning with them, you people do realize they are in business for a profit? You're not going to get a lot for your stuff because they sell cheap and still need to make something off of what they post. Greedy consumers.

Date of experience: October 30, 2015
Virginia
2 reviews
7 helpful votes
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Not like it used to be
October 30, 2015

Recently things have changed. I used to send in bags of clothes and have the money it sold for available in my account which would keep growing everytime an item sold. Now it takes a long time for my bags to be processed and I get emails saying an it has sold for a certain amount but when I check my account balance the only money it shows I have is the cost of that particular item. The amount is not growing even though other items are selling and when I try to contact customer service they say the money will only be available when my entire bags sells but does say when or how much

Date of experience: October 30, 2015
Maryland
1 review
1 helpful vote
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We're both a little hard to fit and have strong preferences in clothing, so we love being able to go online and get things that are perfect for us without endless hours of searching, trying on, finding something great and then not seeing it in the right size, or getting sticker shock. Several times a year, we get his seasonal wardrobe--he's 8, but just 4 feet tall and 45 lbs. I know the brands and styles that will fit him, and he can pick and choose among items I've put in the cart from the comfort of the couch. And I've packed for vacations or business trips in different climates from the women's section easily, because getting great quality clothing from all over the country means I don't have to be limited to Seattle's current styles and what's in stores for the weather. This might be true of all online apparel shopping, but with ThredUp I can get four or five great pieces for what I'd spend on one elsewhere. Better cost than Amazon, better quality than eBay, and fantastic reliable service. ♡♡♡

Date of experience: October 30, 2015
Georgia
1 review
0 helpful votes
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I am so glad I found Thred up, it has been such a blessing to me, I am a busy mom with a tight budget ( hav 5 kids) Thred up has allowed me to find great clothes at a great price I lov it! And I also sell to them as well so I keep money in my account for when I need something such a awesome find!

Date of experience: October 30, 2015
Wisconsin
1 review
4 helpful votes
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Disappointed!
October 29, 2015

Two of the items I ordered were not the sizes listed. The pants are too short by 2 inches and the jacket is a small, as listed, the problem is it's a men's small not a woman's small. Extremely disappointed! I will never order from this company again.

Date of experience: October 29, 2015
Oklahoma
1 review
10 helpful votes
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What a joke, four items Ann Taylor, Banana Republic and Gap only paid 4.75! The rest of a hug bag was apparently not acceptable. Stick to consignment stores, this is a scam!

Date of experience: October 29, 2015
New York
2 reviews
17 helpful votes
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Horrible! $11 payout for a bag of Prada, Miu Miu and Theory! Only worn once! Some employee is probably wearing my expensive clothing! I asked my local consignment shop what they would have paid me based on the photos I took of my items and they said $200-$300!

Date of experience: October 29, 2015
Florida
2 reviews
2 helpful votes
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My Grand daughter Loves!
October 29, 2015

I love buying baby clothes from Thredup. Always in very nice condition and perfect price for me to buy my grand daughter a new wardrobe every few months without breaking the bank.

Date of experience: October 29, 2015
California
1 review
0 helpful votes
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For years I've been looking for a place to consign my clothing and this online store has more than met my needs. In addition to getting some quick cash for my items, I've been able to use my website credits to purchase items needed for the current season. Surprisingly I have received excellent quality garments at a very reasonable price that more than surpassed my expectations due to ThredUp's quality standards. I recommend this to all my family and friends as well as patients at work.

Date of experience: October 29, 2015
Tennessee
1 review
12 helpful votes
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I have been shopping with Thredup for a couple of years, and I decided to try a clean out bag. After waiting for nearly two months for them to "process" the bag (which was huge and full), I received an email saying I had earned $21.90. Half of the things in the bag were designer brands and new with tags. One of the items was an $80.00 dress, new with tags, and never worn. I contacted thier customer service department and received no reply. Don't waste your time trying to sell with them. It's a major scam.

Date of experience: October 29, 2015
Connecticut
1 review
1 helpful vote
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Love it!
October 29, 2015

Being a mom, I've been changing clothing sizes all over the place the last couple of years. ThredUp has really helped me keep up to date with my wardrobe. I'm able to trade in the clothes that don't fit anymore and purchase new clothes for myself or my kids. Ordering a cleanout bag is simple and easy, and I just put it right in the mail with no hassle. While the payout isn't great, it's more money than I would have gotten by leaving the clothes that I don't wear in my closet. Plus if something doesn't fit, the free returns are super easy. It's also great for my kid's clothes. I got my daughter's Halloween costume on ThredUp this year for under $10! I also love that they added a new East Coast shipping facility. My orders have been coming much faster lately.

Date of experience: October 29, 2015
New York
1 review
4 helpful votes
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Disenchanted.
October 29, 2015

I suppose thredUP can afford to be picky about what items they accept for resale, since they seem to have quite a large selection. However, I've been turned off to using this site after attempting to sell with them... The estimated payouts are almost laughable.

Date of experience: October 28, 2015
Virginia
1 review
12 helpful votes
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I sent in a large bag of clothes and only recived $1.90 for 2 shirts that sold on the site. $1.90 for TWO SHIRTS! It was a total waste of my time. I could of got more if I sold it at a consignment store down the street.

Date of experience: October 28, 2015
Texas
1 review
2 helpful votes
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Great for buying!
October 29, 2015

I've never sold anything through thredUP, so I don't know how that goes.
I have bought from them a few times, and the transactions have mostly gone smoothly. Last time I purchased some tops for work, and they refunded me for one of them, with the explanation "It wasn't up to their standards". Ok, but I kinda wanna know what's actually wrong with the top, as I might be able to fix it. Their shipping is cheap, but suuuuper slow. The prices are great though!

Date of experience: October 28, 2015
Colorado
1 review
3 helpful votes
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The time it takes to process the bags is very long, I had a bag that took over a month once it arrived before it was processed. I think I will still to taking my items to local cosignment and I will buy a few things from the site.

Date of experience: October 28, 2015
Virginia
1 review
10 helpful votes
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I bought few items and I was very surprised with the quality. So I decided to send few handbags in mint condition to sell. The first problem was that they do not inform you on how much you are going to make - not even an estimate. So you are pretty much on the dark. They "eat" 40% of the selling price which I found absurd. One of my items is marked as RESERVED since forever - it's been a month. So I am not sure what's up with that. I would rather have sold on eBay.

Date of experience: October 28, 2015
Washington
1 review
0 helpful votes
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Love to shop
October 29, 2015

I LVE ThredUP! I have 3 year old twin girls... great deals, fast shipping and prompt customer service. Website is easy to navigate and I love the ability to refine searches, i. E size, color, style. Item descriptions are very helpful, from new with tags to describing minimal flaws... You know exactly what you are getting... I have gotten several friends hooked as well. Try it, you'll love it too!

Date of experience: October 28, 2015
New York
1 review
7 helpful votes
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Sometimes i am disappointed in the number of clothing that they SAY that they are NOT accepting (some name brand; not things
That are on their do not accept list). No i don't want to pay to have them sent back,. But part of me wonders if they still sell it and i just don't get credit for it...

Date of experience: October 28, 2015
Iowa
2 reviews
4 helpful votes
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I have only ordered not sold from thedup, but I have been extremely happy with everything I have ordered! I have had to return one pair of jeans and that was very easy to do, I just used the money from the return to buy something else. I think the worst thing I have to say is, after I order I can hardly wait for the merchandise get to my house! When the box gets to your house and you open it up, it defiantly reminds me of my stitch fix box! The items are all wrapped up in pretty paper with a nice sticker. I have told others about thredup I am not sure if they have ordered but I do know when I want something, I will check thredup first before looking else where.

Date of experience: October 28, 2015
California
1 review
5 helpful votes
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Not fair
October 28, 2015

I send in brand new name cloth a lot of them max i got was 28 box... and they were not even open from the bag. We moved and my stuff was in storage and my kids got big so i had to sell them each jacket or pants cost me over 35 getting 28 box for over 20 item is so on fair if i asked them to send them back i have to pay 12.99. Keep getting the email my item got sold good job but so want i do not get money when they money so i do not recommend it... i have no other options. Second hand store only buy up to size 10... for over 3000 new kids item only got 200 max and getting money though pay pal still loose more money... so unfair..

Date of experience: October 28, 2015

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442