ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
I sent my first well-stuffed bag of 14 items for sale. Thought they would be fair in what they would give me considering half of the items still had the tags on them and those 6 alone totaled $400. I got $43 plus the paid $12.99 to ship back the one item they didn't keep. If I had given it more thought and known I would get so little back for my brand-new items, I probably could have taken them back to the retailers and gotten store credits for at least the sale prices of those items. Unfortunately I've already sent in a second bag of items, but never again.
Very low pay out for designer items. They said they found flaws for brand new items. The only reason they didn't know they were brand new is because the tags were not on them but things were never worn. They also said designer purses that have never been used were dirty. I will never sell to them again. Lesson learned.
Ordered shirt 3 mo later no shirt... but they were quick to charge me over 40$ in 5 min of ordering... will not credit my card... I have no item!
FAST REVIEW OF BAG-LOW PAYOUTS-FREE SHIPPING OF BAG-REALLY NOT FREE-SOMEONE PAYS FOR SHIPPING AND HANDLING OF MERCHANDISE-IT IS THE SELLER! THAT IS WHY PAYOUT IS SO MINISCULE.
Great customer service, great options, great prices!
Great quality clothing for a fraction of the cost! Love shopping here
New website is even easier to use. Good products at good prices. Easy ordering, returns and fast shipping. Never had a problem with them. Would order again and suggest them to others.
Idea and mission behind thred up is perfect and the quality and service behind the company is just as perfect. Highly recommend!
This is ridiculous. I wish I'd read other sellers' reviews before sending a bag of clothing to them. I literally got pennies on the dollar for the 8 items they chose to accept. My guess is they are reselling unaccepted items via another source. Do not sell through them. But you would get much more as a tax write off donating and it would be much less frustrating. Have never bought anything through them, so I can't comment on that. Seller beware!
The worst. I am still not over all the stuff they took from me! I got a $15 payout for a bag full of high quality items. So many things they didn't accept for BS reasons. Do not let them rob you too. Learn from the mistakes of the giant list of sellers who are absolutely disgusted by this company. Amazon should do something about this. Ruining their name...
I sent them 20 shirts, shoes, and dresses. All high quality, barely worn items. One shirt was silk with the tag still on it--$125 dollar shirt! They gave me NOTHING for it and would not return it to me.
Do NOT, do NOT sell stuff to this company. I wouldn't be surprised if they keep the stuff and sell it on the side instead of donating it. If you read the other reviews you will see how they've kept many high dollar and quality items that could easily have been sold. BEWARE!
Please don't sell anything to this company. I wish I would have read these reviews before I sent them anything. Sent them about $500 in clothes and received 25 for that. That's ok I figured better then donating but then I found out that my 1 1/2 coach purse, wallet and my never worn 6 month old leather jacket was supposedly donated because it did not fit there standards. Now I know this company is a scam. Oh well lesson learned and I just hope that's others won't be as stupid thinking that there are still honest businesses people in the US.
I sent clothes they asked for, about twenty items. One was a pair of Aerosols shoes that had never been worn. They didn't want them. Yeah, right. What, they weren't as good as the Mossimo shoes from Target? Two White House, Black Market dresses each worn once to weddings. Nope, they didn't want them, but they loved those dresses from Old Navy. I wish I would have given my stuff to Goodwill. At least it would have been a right off.
Use trusted sites like EBay, Mercari or Poshmark. I sent them hundreds of dollars worth of name
Brand stuff and they gave me pennies. When I asked for my stuff back, they declined and said they keep everything. Unethical company. They do not disclose ahead of time what they will pay, that they keep your items, and that they set up pricing strategies to benefit them over 200%. The pay sellers 10-15% of the price they decide. The they sell if for a higher profit. None of this information is clearly presented when you sign up or submit a request for a bag. You have to search through the website to obtain this information and to read their policies. I'm going straight to BBB to file a complaint. They are unethical, misleading, and downright thieves. I have sold thousands of dollars with Poshmark and their 20 percent commission is well worth it. Don't waste your time, money, and items
I wanted to write from a first time customer perspective. I had a problem with the addresses because the shipment took longer than experienced and I had moved out of my old place. The customer service rep (Fernando) stepped up and fixed the problem. I shall definitely purchase from them again!
I sent in (through a contractor) a Michael Kors purse, a Louis Vuitton port folio, and several coach purses. I also sent in clothing. I got $1. They said the purses were "stained and had an odor." Seriously. I'm not finished with this process--because they simply cannot continue to do this to people, but DO NOT SEND THEM ANYTHING. They will rip you off.
This site is not worth sending in goods to sell. If you choose the option to have your clothes sent back to you after they process it you pretty much are giving them clothes for free to profit and you make $0 due to the shipping fees being so high to ship back to you. For the items they choose that does not go into consignment they pay you pennies. You're better off taking the time and selling item yourself on ebay.
Purchased some really nice jeans! BUT
When I sent roughly 20 items in, (dresses, jeans, shirts) they only accepted 6 shirts and paid $6. UGH! What happened to what I thought was the great clothing!
I sent in 21 items all the brands they accept and over half still had tags. I just got notified they only accepted six. Ok whatever BUT they said they would pay a TOTAL OF $4.05 for all together. Then since I didn't trust them I asked for the rest back do that will be an additional $12.99 charge so impacting them $8 to sell clothes I paid for and they get all the profit. HUMMMM sounds like a tip off to me. I don't think they could stay in business long. You would have to be stupid to do this. Live and learn.
Why can't they give better discounts to loyal customers. The price of the everything has gone way up, and yet when sending in your bag you get very VERY little for your items in return.
Answer: Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.
Answer: I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
Answer: 1% but they trash the expensive stuff (or am not sure what they do with it) and sell the cheap stuff. So i sent 2 bags with over 20 items, and got total 25$. I had antik batik dress, anthropologie clothes, jcrew, christian lacroix, etc. and they trashed the expensive (new condition) brand and listed cheap things. I will not send them stuff again, it was very hurtful.
Answer: Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
Answer: Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
Answer: I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
Answer: They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
Answer: Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.
Answer: Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Answer: Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.