ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
I loved everything I ordered, so far, and they all fit me perfectly. I'm kinda small so I'm hesitant when it comes to buying pants online because they never fit but the one I got from Thred up fits great and all the clothes are in good condition. Oh, and I love the packaging boxes, the polkadots are cool. I'm sending in a clean out kit in a few days.
I love the prices and have gotten some great finds!
It's almost impossible to find clothing in petite sizes. I don't have time to hunt and hunt. I was depending on Coldwater Creek online, but they went out of business and the new folks who took over don't have the same styles at all. ThredUP is a lifesaver! Tons of petites!
There is a lot of variety and excellent deals on quality fashion. Store is easy to navigate. Prices are great. Love that "recycling" and can "recycle" my clothes also
Great selection. Clothes exactly as described. Love getting a deal!
All the wardrobe pieces I've received -- except for sizing on a few things -- have been more than acceptable. Very new, sometimes unusual and hard to get -- great find, this site! And I don't have to get out of my Lazygirl. Cool.
The clothing I have purchased from ThredUp has completely exceeded my expectations! They offer adorable clothes for men, women and children that are absolutely adorable and extremely affordable! My favorite find is an adorable fireman raincoat in brand new condition for my 2 year old who loved it so much he refused to take it off for the entire day! This site is definitely now one of my go to sites for purchasing clothing for the entire family and I highly recommend it to all my friends!
How great to give new purpose to someone else's gently-worn wardrobe treasures... gotta love it.
The items I have purchases from thredUP have been way better than I expected. My first purchase I only bought a few things just to test out the site and was extremely satisfied. As soon as the order arrived I purchased more items. I love thredUP!
I'm excited about ThredUp because I LOVE to shop resale for clothing and now I have a new way to shop. It is very convenient and on one order where there was a slight problem, the team fixed it immediately and even gave me free shipping on my next order. Awesome. Thank you ThredUP!
When i first found the site online I was hesitant to purchase second hand items but I ended up putting an order and I am very pleased with the quality and condition of my shoes.
Have placed a few orders so far. Everything arrives in a timely manner and no issues with the items bought. I will keep buying!
I have ordered items for myself and both of my young girls. Items are in great condition and it was simple to returns items that didn't fit. This is a great site for me because I am so frugal when it comes to spending money on clothes for myself. I like that I can get good quality clothes in like new condition at a price that doesn't make me feel guilty
Quality and customer support has been excellent.
Shipping is very speedy and tracking info is sent in a timely way. My only criticism would be that certain items don't have detailed measurements so it's usually best to go with familiar brands that you know how they fit. I also think there's a little too much contact via promotional emails but that's a personal preference. Overall, site is ready to use and I'm happy I found it.
First of all, I have had a hard time buying clothes from ThredUP that work for me. Sometimes items with 3/4 sleeves are described as long sleeve--I hate that. I hate how you have to do certain things to get a refund back to your credit card for returned items, and how long it takes to process bags. Sending items in is easy! Waiting to be paid for them (when store credit is available) is frustrating.
Very helpful. Also got right back with my answer that same day.
For a year I have found things on Threadup and liked them
Very much, Great packaging, excellent delivery, prompt,'
Clean mdse and overall a very fine group of people to work
With. Thank you
I just started shopping with Thredup in Decemeber and have been very happy with everything I've gotten!
I absolutely adore ThredUp steals! I think I am addicted!
Answer: Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.
Answer: I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
Answer: 1% but they trash the expensive stuff (or am not sure what they do with it) and sell the cheap stuff. So i sent 2 bags with over 20 items, and got total 25$. I had antik batik dress, anthropologie clothes, jcrew, christian lacroix, etc. and they trashed the expensive (new condition) brand and listed cheap things. I will not send them stuff again, it was very hurtful.
Answer: Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
Answer: Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
Answer: I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
Answer: They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
Answer: Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.
Answer: Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Answer: Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.