thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
I placed an order for 2 pair of jeans. When I received my package, I got one of the pair that I ordered and a pair of black studded capris that were about 20 sizes above what I ordered. I contacted customer service and after 2 days they responded offering me a refund on the pants (minus the cost of shipping) and a shipping label to mail the incorrect pair back. I'm glad they were able to refund me for their mistake but there was no mention of trying to find me the correct pair I ordered or even offering free shipping for a new pair.
It is nice to have a place that I can send my unused or rarely used clothes. Of course I do wish the payout was a little bit more than it is -- then again, it's better to get some money rather than just taking my things to the Salvation Army or Goodwill. Also, thredUP gives you a chance to donate what you make to a worthy cause of your choice. I like that they send you a bag -- all you have to do is put your clothes in there and send it off. The shipping is taken care of on their end. It is very easy and when something sells, they send you an email to tell you! It's fun!
Speedy delivery, products in excellent condition, items that didn't suit were cheerfully accepted for return. Shipping was free.
I needed help with submitting payment information. Within 24 hours I received a helpful response.
Purchased a Hello Kitty dress for my granddaughter. She looked adorable in it and loves it. Love this site.
Quality products; Reasonable prices; Easy returns; Good response time to questions via email; Fun shopping;
Clothes arrived on time and were in excellent condition as advertised. The sizing was accurate.
The website was easy to navigate, the clothing descriptions were correct, and the search function was easy to use. The clothes came nicely wrapped within the states timeframe.
I love the inventory, the cost savings, shipping, and customer service.
I had a very specific item I was looking for and found it.
I love this site. It's so easy to use and to find items. The items are well displayed. Love how they are delivered. Even the return process was easy. Prices are great for the desiner items. Love it.
As a homeschool family & small business owner, our income is variable. Thredup makes it possible for us to have stylish clothes at an affordable price. Thank you Thredup!
So simple and fun to shop on online. Products are such a good price, it's hard not to shop.
When my daughters were living at home, a trip to the thrift shop was a regular activity. When they left home it was not as fun. Recently one of my daughters told me about thredUP and sent me an invitation and a $20 credit. Now I can have fun shopping for used clothing again.
Cost was pretty high for the condition it was in. Itjust wasn't what I expected and just don't care for it.
I'm a thrift & consignment store shopping fanatic, so to be able to have the convenience to shop from home has been awesome. All of my finds have been great.
I love being able to shop on here. I've gotten 2 shipments and I love the clothes. The return process was easy for the 2 pieces that didn't fit right.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members