ThePinkLilyBoutique

They make it nearly impossible to return items and only for store credit! They don't even have a phone number that they answer. The clothing is cheap and sizing is off. You'd be better off buying clothes from China through Amazon because at least you'll get your money back!

Over the last two years I've ordered from this website several times. Every order came to Canada in no more than a couple weeks, sometimes less. I don't know if my standards are low or what, but I've ordered everything from sweaters, kimonos, blouses, denim shorts, t-shirts and the list goes on. Some of the quality is a bit iffy, a couple of the sweaters got nubby after several wears but I did wear and wash them more times than I can count, so I didn't mind. Nothing ever shrunk. One blouse was a bit larger than I expected, one sweater was a bit wide, and a jumpsuit was a bit small but thats basically all of my complaints about this website. I just feel like that's something you have to deal with when you order online. If you're not able to try on the clothing you're always going to get things that don't fit sometimes.

Placed order for 2 items 11/27. Emailed Pink Lily 12/8 since I received a tracking number but it showed my items didn't leave the warehouse. I was told my items were in transit and tracking should update soon. I emailed Pink Lily again on 12/17 after contacting USPS and confirming they don't have a shipment for me. Pink Lily responded and said they would get back to me in 24 hours. It is now 12/21 and still no response. Terrible company. Terrible customer service. Beware!

This is the worst company ever! The clothes quality is super cheap and sizes are micro tiny! I have purchased a bikini, a dress and a couple of tops. Tried returning due to poor quality and micro sizing. To my surprise they do not give you your money back. All you get is a store credit and to send you stuff back they charge you $6.99 for shipping. I ended up buying the tanning lotion and graphic tops and sweatshirts - as those look like the safest bet - of course I had to size up. Never ever I am done with them and will post the reviews wherever I can as this company is a fraud and should not be in business!

Drop shipped clothing that's highly up charged but marketed as made in US. Not size inclusive. Awful people to work for in management. Don't even know how to properly pronounce some of the products they sell. "Quay" (key) sunglasses but they say kway. Return policies are shady.

I bought several items... all looked stellar on the models, however none looked even close to that on me, were of poor quality and some (size L) wouldn't fit my size 6 daughter! Then try to return... what a freakin' joke! Store credit... for more over-priced garbage that won't fit? Please people, check reviews before buying! All these bad reviews speak volumes--due diligence would have been a terrific idea before I placed my first order for their garbage.
I will say, as a business owner & healthcare provider with a doctorate, they certainly do have a nice site... but buyer beware!

I ordered a bunch of items and can't believe how bad the quality is. A sweater unraveling and missing a button. Another blouse is beyond wrinkled and the thinnest material. This is quality you'd get from cheap online stores like Shein, but prices are much higher. Shocked that they are so popular. I tried to review these items on their website and they strategically only show favorable reviews it seems. I wouldn't buy from them again.

I bought 2 dresses from Pink Lily Boutique and neither one looked good with my body style so decided to return them. I was told I cannot return them for a refund (Only in store credit). Running a business where you are guaranteed to make money even if your product is not up to par is not a company I want to buy from. A return policy such as this should be bolded not in fine print!

Placed an order online over a week ago and never received a confirmation although my card was charged. I have repeatedly tried to contact them via email and phone but cannot get a response. I realize that it is Christmas and they are probably busy but there is not excuse not to answer! When I try to sign into my account, there is a message that they are upgrading their software and I cannot sign in, I have no idea what the status of my order is and have no way to find out although they took my money very quickly! Very frustrating!

The pajamas were ordered for the holiday but received in mid January.
The quality of the fabric is very cheap. I want my money back but they only give store credits. I went to return this a day after I received it and the system said I could not return because I was outside of the 30 day return. Well maybe they meant 30 day ORDER date. They did correct this so I can return the item. Their returns for store credit only is a RED FLAG! I won't order from this company again. Poor quality, poor shipping and poor return policy.

I never noticed you could not even exchange for a different size. When I purchased it said dour buster sale, I did not see where it said you could not exchange for a different size until after I went to customer service online and tried to exchange. Also nowhere does it say you cannot get a refund until you try to exchange or refund. Also no way to call them. Sizes are not true to size I can always wear a large but not their clothes. Sweaters run big and other runs small.

Their customer service is terrible. I had to return a sweater because it was HUGE and had to pay for shipping for delivery and the return. They did not credit my account, however, they gave me store credit. Yesterday, I tried to use my store credit and they billed my debit card on record instead. I contacted them IMMEDIATELY when I saw what had happened and they said they couldn't make any changes to my order. I will stick with tried and true sites from now on such as Amazon, Nordstrom, etc, with free shipping and no hassle customer service. The dress I ordered for my daughter was cute enough, but was not great quality.

2 out of the 3 dresses are ok - but after reading the reviews and only reviewing store credit, I guess I'll keep all 3. I'm very disappointed in the quality of these dresses. The one I was most excited about was supposed to be a very light yellow and ended up being bright sunny yellow. I feel like If the product isn't what was advertised they should provide full refunds, but it is my own fault for reading all the terrible reviews AFTER ordering these dresses. Ivy & Leo has much better for the same amount of $ I'd advise spending your money elsewhere.

I bought six items for my wife in two separate orders. I tried to return one item from each order for store credit but was rejected both times because Pink Lily classified one of the items as "promotional" and the other as "clearance" because it was marked down by 35%. Pink Lily lists their items for more than they are worth, and only these items are returnable for store credit. Anything 30% off cannot be returned for any reason. I left a one-star review of one dress as my wife said it was poor quality and hated it, but it could not be returned. Pink Lily deleted my review within 1 hour. Try to find a one or two-star review on Pink Lily. I noted that many of the 5-star reviews have similar words, grammar, and style, making it highly suspicious that the company pays someone to make up multiple reviews of their products. Not an honest company.

PinkLily has cheap quality clothing for an expensive price. Their reviews on their website are dishonest - beware. How is it possible that every item has a positive rating?!?! Red flag number one. They also have a terrible return policy. As a matter of fact there isn't one because you can't even return an item. They're customer service team are incompetent and rude and only care about stealing your money. I'm never giving this company my money ever again. I would rather shop at forever 21 for all this (which I don't, but you know what at least forever 21 is cheap and accepts returns and refunds).