I placed an order (my second) on 02/11/21 and I logged in the 16/17th to check the status. I noticed that some of my items on my wishlist were on clearance and added them into my cart. At this time my order hadn't even shipped yet so I decided to check the prices of some of the items I purchased. No surprise, the majority of what I ordered was on clearance and cheaper than what I paid with my 20% off coupon.
I emailed Pink Lily on 2/17 (my items shipped before I received a response to my email) asking for a credit of the difference on the items I bought that are now on clearance vs returning the items and re-ordering the newly price reduced items (again). I had even planned to buy a few more things too. I received a brief response telling me that they don't do that. When asked about returning all my items (so I could put my money towards a different boutique) I was advised that they ONLY do store credit. Yes, it's my fault for not seeing that on their website but a store credit ONLY policy is a complete scam. Once you spend money with this company you're crap (I'm not allowed to use the other word lol) outta luck - No matter how poor your experience is they get to keep your money.
As a side note: I wouldn't be able to use store credit to purchase the clearance items again because my return would have to be processed prior to Pink Lily giving me the credit. By then the items may be 'sold out' already.
Regarding the clothing itself... Without a discount code/clearance, Pink Lily is over priced. Most of their items are 100% acrylic, 100% polyester, or fabric blends (a lot of poly blends). Acrylic and polyester are incredibly cheap fabrics - Cheap to make and they do not hold up well. Acrylic is especially prone to losing it's shape, pilling, looking cheap, etc - even more so than polyester. Cheap fabrics can be maintained with special care but cheap fabrics should be priced as such... Pink Lily sells 100% polyester shirts for over $40 and 100% acrylic sweaters for over $50. You can literally get the same quality items for half the price at Forever 21, Charlotte Russe, Fashion Nova, etc. Just because Pink Lily overprices their items and the items appear 'nice' - doesn't mean they are worth the money or worth purchasing without a discount code. Pink Lily IS "fast fashion" with a high price tag and a scheisty return policy.
Thanks for reading!
I placed order number: ******* on 8/29/19.
I was provided tracking number of *********************.
This order was delivered to *******. That is NOT my zip code. I entered my shipping correctly and have provided the screenshot to prove it.
I contacted customer service via email on 9/7/19 regarding the issue.
They informed me on 9/9/19 that I had the wrong information which they then incorrectly provided me with the tracking information for a different order number and tracking number that I placed after this order, which I already received.
I told them they were incorrect and then starting "chatting" with them on their website chat. I provided them with the invoice that showed my address that I correctly entered with the order number and tracking information. I then provided them with the screenshot of the tracking which showed that the items were delivered to the wrong zip code.
The company responded that I would need to call the post office (which I already did and they confirmed that it went to *******) and that I would need to file a police report. What a complete joke! They charged my card and provided zero proof that they sent it to the address I provided. I am out $100 and now have to try to dispute the charge with my credit card company. I want either a refund or store credit (although I doubt I'll shop here again after this terrible service).
The store followed up via email on 9/9/19 stating that I entered the address incorrectly. Unfortunately, I already provided them with the invoice proof that I entered my address correctly. They are either not reviewing what I sent them, or just refusing to accept responsibility for sending it to the wrong address due to their mistake.
To top it all off, they sent the RUDEST response!