PinkLily has cheap quality clothing for an expensive price. Their reviews on their website are dishonest - beware. How is it possible that every item has a positive rating?!?! Red flag number one. They also have a terrible return policy. As a matter of fact there isn't one because you can't even return an item. They're customer service team are incompetent and rude and only care about stealing your money. I'm never giving this company my money ever again. I would rather shop at forever 21 for all this (which I don't, but you know what at least forever 21 is cheap and accepts returns and refunds).
I purchased several dresses in the hopes of finding at least one that I would love. Not only is the material very cheap, one dress was completely see through and one of them looked absolutely nothing like the picture on the website. The others were just simply, cheaply made out of poor fabric. I realized after receiving my merchandise that there is a NO REFUND policy. I guess it's my mistake from when I made the purchase, always read the fine print! But you would think that as a first time buyer, and being so disappointed in the quality, they would offer a courtesy refund. Not happening! So buyer beware! This merchandise is junk! Now I'm stuck with 5 ugly dresses I can never wear or an online store credit for more junk! BUYER BEWARE
I ordered several pieces last year before Christmas. The quality was absolutely not what I had expected. With their awful return policy, I gave the clothes away to teenagers. It's disappointing bc their website is so cute! But to gamble on "store credit" only returns? Not worth it at this time
Went to the retail store today and was looked at by 3 employees but not spoken to or offered assistance by anyone at any time. Clothing selection is boring. Mostly floral and way too many maxi dresses. Who wants to wear a maxi dress when it's 100 degrees? Need more variety, more tops, less dresses, and much better people skills. Thumbs down.
Each piece I received in my most recent order was terrific quality, and all at affordable prices! They have exact measurements on the listings which makes it so easy to find the perfect fit! The clothes look just like the photos on the website which is hard to find sometimes with boutiques. I have been a loyal customer for years and have only seen quality and service improve. Will definitely be shopping with Pink Lily again!
Found this boutique through Instagram - and it looked so cute so I bought a few pieces. The one I was most excited about was this cute graphic tee. However, when it got here, instead of white letters, they were a faded gray color - attached was an instruction paper on how to wash so that the gray will turn to the white color it was supposed to be. LOL. (assuming they have had this problem a lot) Washed it according to the extremely specific instructions and absolutely no improvement. Overpriced and terrible quality. Will never be purchasing from here again and would absolutely not recommend.
Ive purchased several items shirts are awesome. However I purchased a romper on sale that I couldnt return because it was in sale?! Warning they dont clearly state any sale item cannot be returned. I spent an additional 30.00 altering a romper with a small inseam. If your above 54 be careful. There stuff is short! The last dress I bought looked adorable on the 54 model but Im 57 and its basically a shirt on me!
Do not buy from this site! I'm not sure how they're getting away with being an "online boutique" and not allowing customers to try clothes on when they receive an item. If you use a discount code over 25% off, you cannot return the item. The leggings I ordered were crap... I could've bought nicer leggings at Walmart. And their customer service was AWFUL. They sent the wrong item and it took 4 days for them to get back to me after I initially contacted them. Stay away!
Terrible company, I am surprised that they are still in business. Cheap clothes! In this modern day and age who would have a policy that you can't return or exchange clothes. Threw my outfit right in the trash. They like taking peoples hard earned money.
Beware of ordering from this store. Ordered A sweatshirt for Christmas on 12-15. Still don't have it as of Jan 1st. Postal office in Indiana is working with me, trying to get a hold of Bowling Green post office to see if they have even picked it up from pink lily warehouse. I have tried to contact them and I keep getting the same generic email back. Pink Lily is not offering much help. Poor customer relations! They don't care about their customer at all! I will NOT ever shop at this store again!
This is a pathetic excuse for a "boutique." I'm learning not to buy from any of the ads you see on Instagram. The photos look great, and the styles are cute, but it is so overpriced for what you get. See through dresses from cheap fabric, messy hems, loose threads. And don't bother trying to return anything. They dont let you, even if you ordered your appropriate size and it doesn't fit well at all. There are better brands/stores out there that are truly boutique.
I ordered two items from this website. They looked nothing like the pictures and come to find out, because they were on sale (for Black Friday, NOT clearance), they refused to let me return them even though they were new items and still in their inventory. I sent an email asking for a store credit and was told no. I shared my disappointment that they don't stand behind their merchandise and I was simply told to "have a good night". I will never shop at this boutique again due to their poor customer service.
Pink Lily would not allow me to make a return because my item had "hair" on it. Pink Lily adheres to a return policy, but really accepts/reject returns only when it's convenient to them, regardless if it complies with the policy or not. Do not waste your time or money. I really hope they go out of business, the world would be better off without this boutique and their unfair selling tactics.
I tried to contact them because my product was damaged and they never got back to me. I was hoping for a refund or even store credit but can't get ahold of anyone.
I have purchased many items from this site, the past few have been super disappointing. The dresses are much shorter then they appear to be, and if you wash them they shrink! It does say cold wash by hand but that's because the material is so cheap it will shrink in the machine
I ordered what I thought was a super cute dress based on the photo on their website. Not only was the dress not true to size, the fabric was some sort of cheap, see-through thin, velvet-like fabric. Even my boyfriend (who could care less about clothes) agreed it looked nothing like the picture and was super cheaply made. They will only return your item for store credit and you have to pay the return shipping. So you get to buy another cheaply made product. Yay!
I ordered a couple sweaters, a winter hat and blanket scarf and it was just as described. Everything fit so perfectly, so Im not sure why these reviews are so bad when I had no problems. I did pay extra for shipping since I needed the scarf and hat, but it arrived in 2 days like it said it would! I will be getting more things from this store!
I ordered a sweater and a shirt. It never arrived and I wont get a refund or the item resent to me. They basically told me "Sorry". Wish I could say great things but I dont even know if their stuff is nice or not.
The website is constantly saying the checkout is unavailable! They claimed they've fixed the issue and I reset my browser and completely have to start over and pick out my items. The don't have a toll free number and the only way to order would cost me to call! Throughout all the email interactions with customer service, there is no apology! I believe they could call a customer if they really cared! After seeing these reviews, I will not be ordering from this site!
Have bought items again and again based on reviews... always 5 or 4 star reviews, after recently trying to post a 2 star review of an item I realized they don't post the negative or low rating reviews! I have tried 3 times to post the same review, even get an email verification from them and no review is ever posted! I know I can be the only one who think items are not 5 stars! One item was nothing more then a Gildan brand sweatshirt for $30! Another item had the elbow patch on the wrong side of the sleeve and they don't let you review honestly! Not an honest business
Overview
ThePinkLilyBoutique has a rating of 1.7 stars from 123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ThePinkLilyBoutique most frequently mention store credit, customer service and return policy. ThePinkLilyBoutique ranks 1847th among Women's Clothing sites.
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- Bowling Green, Ky, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members