ThePinkLilyBoutique

Today I called to confirm making a return on a pair of white jeans I had purchased. The customer service I spoke with was SO helpful and gave me all the information I needed to make the process easy. It saddens me to read so many bad reviews about Pink Lily after MY experience was so flawless. Yes, the return policy is different than most. But in my opinion, an exceptional Customer Service experience like I had is just priceless.

They wouldn't refund or even do a credit/exchange. I would have been totally fine without getting a refund but would have expected at least a credit or exchange. Bought 2 dresses that were not tts and were too small. After their terrible customer service and return policy, left a comment stating the same on one of their fb posts which was removed and now I can no longer comment. Before my purchase, I read reviews because I was skeptical about ordering from them but the reviews were good. Don't trust the reviews because they obviously filter out anything negative. Stuck with 2 dresses that cant be worn. Total waste of money.

I bought two items that were totally $80. I figured I would splurge a little and buy something I normally wouldn't (for the price). I really liked the items I had picked. The items took forever to arrive and I never got a response back on shipment details. When I finally got my items one of the items did not fit. I returned and found out that you can only get store credit back and they deducted $6 from total if you use there shipping label to ship back. They also don't credit back the $5.99 shipping amount that you originally paid. I spend over $75 on my total order and they were advertising free shipping with orders over $75 when I made my purchase. I will not be ordering her again. Before you look at ordering something read the return policy, which has a lot of stipulation! An online company should know that returns are highly likely to happen and should give a full refund.

I ordered from this boutique a couple weeks ago. Never got a confirmation email but the money was taken out of my bank account right away. Emailed customer service asking for an order number or tracking number to be sure my items were coming. Gave them my billing address and name and they said they could not find my order. A few days later i finally got an email back with a tracking number, but the tracking number does not say my items were ever shipped. Filed a dispute with my credit card for the charge and STILL waiting to hear back on whether i'm getting these items or not. Even called their number every day for a week and it went straight to voicemail every time. Not completely sure this is a real business so I wouldn't waste your time or money.

I've bought many things from Pink Lily. Bought a sweater and haven't even worn it a full two days yet and it has a huge rip in the seam. I haven't washed it in the washing machine at all. Customer service won't give me a refund or store credit or exchange it for a new one. I haven't done anything to cause it to rip! It's poor quality! They just lost a customer because they wouldn't even consider working with me on fixing the problem.

Well I ordered a a extra large women's. When I opened the jeans up the extra large women's fit the size 2 lady I work with. The Shirts fit perfect, but I also try to call and email them to return my leggings and I never could get in touch with anyone, so I gave up. I think sellers should included return instruction with the items when you purchase. The figure it out on you own mentality/ lets make it hard to return items makes for bad service.

I am on my second order with the Pink Lily Boutique and they are the worst! I ordered 3 rompers at $150, material was super thin and cheap, the clothing was really small. I usually wear a medium/large so i went up and ordered a large. Way to short in the torso which is bad for us women. Then I had to pay to ship my clothes back, so I then ordered dresses. Again, cheap material, the fit is very odd and it was super short in the back to where you could see my behind. Very unflattering clothes. DO NOT ORDER! Not worth it!

I have ordered a ton of clothes off this site, most of my closet is their clothes and i have never had a problem. But I recently ordered a pair of black boots from the Pink Lilly Boutique, and when i received them the bottom of the heel was broken (but of course i didn't notice until i was in the car). I emailed customer service, and they were wonderful. I sent them pictures of the part that was missing, and they sent me an apology email and a return label. By the time I even sent the boots back (which was today), i have already received a new pair. I will definitely be a returning customer and i greatly appreciate how fast they delivered a new pair. Thank you Pink Lilly!

I have ordered from many boutiques over the years. I have to say that pink Lily is the best that I have ever ordered from. I placed my order and it arrived at my house a couple of days later. Shipping was super fast. The cost of the clothes is about average. The quality is excellent. And super cute. I walked into a local boutique today and they went on and on about how cute my top was that I had gotten from pink lily. I am in love and will be a return shopper!

Do not buy anything from this site - I needed to return a bathing suit because the photos were mis leading and it was way too revealing for me. I shipped it back and got an email stating it was a final sale item which was not listed on the site not in the bag that it was sent in. In addition they said they would send it back to me or donate it. Paaaalease. Buy from Lulus better quality better prices better customer service. These people are a joke. DO NOT BUY FROM HERE - did I mention with return shipping hat this bathing suit ended up costing me $80+. Awful customer service couldn't say it enough!

I have ordered from them a few times. Basic shirts but nothing much. I decided to order 2 bags from them for Xmas presents. When the bags came, they were the worst quality ever and they reeked. I wanted to return both of them. I put the request in immediately and both requests were rejected. Sooooo here their policy... you can return within 21 days from order date, but they also have to approve the request & if they approve you only get store credit. It took them a week to ship, so that's 1/3 of the time. It took them 2 days to reject my return. No reason was given. Just rejected. They weren't final sale items. The quality was horrible. I wrote to customer service and no reply. Do yourself a favor and stay away.