I never noticed you could not even exchange for a different size. When I purchased it said dour buster sale, I did not see where it said you could not exchange for a different size until after I went to customer service online and tried to exchange. Also nowhere does it say you cannot get a refund until you try to exchange or refund. Also no way to call them. Sizes are not true to size I can always wear a large but not their clothes. Sweaters run big and other runs small.