The Classy Home

Wish there was a negative star rating. Worst experience. This seller is nonresponsive and the delivery service people are rude and unprofessional. Took a month to deliver a dresser. Absolutely no real response, only automated from seller during that time. I believed it was a scam site so I disputed the charge on credit card. Delivery service only contacts you the day before they deliver and on their terms. You better be home when they arrive without warning and have to pay extra for anything besides curb service or they drop it right there in the rain. Most unorthodox and unprofessional service.

Classy homes deliver me a leather couch that has the entire right arm ripped off. I never accepted the delivery as the couch we severely damaged. I filed for a refund which they still have not refunded me
Since April. When I disputed the CC charges, they requested I cancel the dispute and they would refund me. That was a lie. I still do not have a refund and will have to go through the dispute process all over again.

I recently placed an order for a sofa & it didn't give me a shipping date upon checkout. I immediately emailed because they're not answering phone calls to find out what the shipping date was. Their website says you only have 12 hrs to cancel an order or they charge a 25% fee. They didn't respond to my email, so I sent it again. They just emailed me back 2 days later to say delivery was in October. Who in their right mind waits 5 months for a sofa? I have emailed a cancelation & they better not charge me 25% for their slow response! Do not order from this website!

Ordered a dinning set. They said it would take 1 month to get it. It actually took almost 4. They blew off our 2 scheduled deliveries with out even a heads up. They were totally unapologetic. Tried to cancel the order and they said there was a 25% restocking fee and return shipping cost. They said they would compensate us after it was delivered. The deliver finally happened and the corner of the table was smashed in. They only offered $100 for our time, inconvenience and damage. That was less than half of what the now current sale price it was running for and only a 4% discount. Totally insulting. Don't be tempted by their prices.

Please don't buy anything from this website. I ordered 1100 dollars cost of chairs which shows up late and two of the chairs leather was ripped. I called customer service they were rude not willing to help and hang up on me wont transfer my call to manager. They said her manager name Marly I tired to call few time and end up they dropped my call. My ticket number was ******* and their sucks customer service number is *******527. I rather pay little more than deal with these dishonest people. Please stay away from this website

I ordered Coffee Table from The Classy Home. Took over 1 month to receive. Packaging was in great shape. Coffee table was gouged and scratched. I immediately notified The Classy Home and they offered me $90. I requested undamaged item. They emailed me another discount of now $165 and to hire a handy man. I requested Refund. They emailed me to contact the Warranty Company (i had purchased an additional 3 year extension for $26). I contacted them, and they said NO WAY! I checked with PayPal and The Classy Home said I would need to return item to get refund. Cost me $281.73 to ship back. They deliberately send out damaged products knowingly that most Customers will not act on return shipping. BBB needs to shut them down.

I placed an order in October 2020, and still have not gotten my order. Each time I call The Classy Home, our order continues to be pushed back. We were told it will ship in January, now we are being told in February. We will never order from this company again!

I initially made my order for a kitchen table set in May. I was frustrated to find out AFTER I completed the order that it was out of stuck until July. I decided to wait. Though I was told it would be available and $#*! 7/21 it actually did not process until 7/31. The shipping company they use, AM Transportation, reached out and scheduled the appointment for delivery on Thursday 8/6 between 1-4pm. I was out of town but drove the 3 hours back home to await the delivery. No one showed up or called. I attempted to contact the shipping company no less than 6 times. I was advised that a manager would call me back and let me know what happened. Nothing. No communication from anyone. When I try and talk to someone they put me on hold for 30+ minutes or transfer me to a voicemail, where again no one calls me back. I am done with both companies and will reject the order IF I ever get it. Otherwise I will dispute the charges.

Purchase a chair off their site. It took 2 months for them to ship it. When it arrived it was the wrong colour. When I am quiet about a return. I was told there would be a 25% restocking fee. There was a return shipping fee that was 2 1/2 times the original shipping costs. Their suggestion, sell yourself to avoid the fees! Unbelievable!

We placed a couple of orders coffee and end table then we ordered another set and dinning room set. The first coffee table set arrived with base damaged. We accepted discount, the damage not showing too much. The dining room set was ordered back in the beginning of May. We have not received yet and this is mid July. Here is no organization to the shipping nobody knows what's going on. The worst is the company gets heir money when order is placed unlike other companies where the credit card is charged when the order ships. Avoid this company they suck. And you can't cancel orders, never heard is this before. Too bad I can't give Zero.

I purchased the global furniture white leather gel recliner in January of 2021. First lemme get say the chair itself it's comfy and so beautiful, the color is not white is more of an eggshell/shiny pearl ivory color. I placed my order and the website stated they have 7 in stock a week later I get an email that chair is now on back order. I reached out to the customer support and then basically I was told I was $#*! of out luck n I'll have to wait until end of March or beginning of April. I went back and forth with Sue from that department she offered a discount for the inconvenience then retracted back when I accepted the offer then she resorted to provide just a $20 discount for future purchase. Well I received my chair just yesterday and I immediately left a review on the website and this morning I receive an email stating "thank you for giving review" while the actual review was taking down from the website.

Classy Home Furniture removed reviews they dont like. Bought a table from them and they removed my honest review. Table was wobbly and shaking like a mega earthquake due to horribly designed legs. They do nothing but just said work in progress for months. See this video if you buy from them. https://youtube.com/shorts/JtbtjrRLQcA?feature=share

Ordered a display case on 11/15/2020. Still waiting for it and haven't received a tracking number. I called costumer service today and they said they would find out in a few hours what was going on. Received an email that said order is now on back order and is estimated to ship at the end of February. Still no tracking number. This is ridiculous. I will be waiting over 3 months for my order but they have no problem taking my money.

Do not use this company to buy any furniture, even if it seems as though it is a good deal! It took over a month to receive our order, and when we finally received the furniture we had ordered, 4 out of 8 of the items we had ordered were damaged. It has been a month since we received these damaged items, and the company has yet to replace them with the correct items. The communication is terrible, and although I have reached out often, I do not get adequate responses, and they will not handle the issues over the phone. Stay far away from this company!

I purchased countertop chairs for my counter but instead they were bar stool height. The chairs were very hard and when I called the company to inquire about a refund I was told try to resale them on my own or pay a 25% restocking fee plus shipping back to New Jersey although they were shipped to me from my home state.

I ordered the Acme Furniture Madison Espresso King Bed. The package did not include instructions or the screws/bolts, so we submitted a ticket. They sent the instructions via pdf a few days later and then it took 16 days to get the parts. My husband started putting it together, but he noticed that on the headboard, there are octagon-shaped holes, but the screws/bolts that are supposed to go there are round and do not fit in the octagon-shaped holes. As a result, it is impossible to connect the bed frame together! We spent $501 for this bed frame and have our new Tempurpedic mattress on the floor because we can't put this bed frame together! This is basically a pile of junk and a waste of money. We submitted another help ticket to get a refund, but haven't heard back from them yet. We waited a while to put the bed together b/c we had to get a new mattress and I was recovering from a major surgery for 8 weeks.