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The Classy Home Reviews Summary
The Classy Home generally receives praise for its product quality, with many customers expressing satisfaction with their purchases and the overall aesthetic appeal of the furniture. Positive experiences often highlight effective communication and reliable delivery services. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment and difficulties in obtaining missing parts or resolving issues. While some customers report excellent support, others experience frustration with communication and responsiveness. This mixed feedback suggests a need for improved customer service practices to align with the company's strong product reputation.
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I have been waiting for the dresser I ordered for over 2 weeks. Finally, on 01/16, I received a delivery window of 1030-230 the following day. I confirmed the window four times, twice by email and twice by text. Just prior to the end of the day, I received a NEW delivery window of 9am-1pm. Knowing I had a doctor's appointment at 8am, I called immediately and the customer service associate assured me that she would notate my account and advise the drivers that I would not be available before 10am. The following day, while I was at the doctor, I received a message that the drivers were 30 minutes out. I called back immediately only to be told there was nothing to be done. The associate asked if they could leave the dresser unattended or elsewhere; the associate was so rude and didn't seem to have any awareness of my account or what I had ordered. It is clear that the furniture seller has no relationship with the shipper and it does not appear that the shipper has a relationship with the customer service associates. I have put in a ticket with the Classy Home but have received no updated delivery and no response to my request for a refund. It's a wild disappointment. Next time, I'm buying local.
(Edit) After 3 days of silence, Rachel reached out to me yesterday to set up a new delivery window for today (01/21/25) between 130-530. I decided to give it one more shot. At 508pm, I received a delivery update, stating a window of 530-930pm. After taking a half day off work to accommodate the original window (not to mention the previously bungled window), I am beyond angry. I will NEVER recommend this company.
I ordered a lovely faux fur comforter from The Classy Home and it came after about 4 business days. I'm delighted with the comforter, it's lovely and soft and warm, and there were no problems with the ordering or shipping whatsoever. Great work!
Rebecca, thanks for your feedback! We are glad that you are satisfied with your purchase. Looking forward to serving you again some time.
All furniture shipped is good order and assembled.
Thank you for your amazing feedback Reginald!
I ordered my item beginning of December 2023, and I still did not received it. This company customer service is terrible, and AM trucking they work with to deliver merchandise is the worse… they are giving me wrong information, and running me in circle. This is the worst experience. I already paid them, and not having my order after over 3 1/2 months… please, please do not buy anything from this company. You will be in my situation for sure… they are absolutely terrible. Even they did not deliver my order. They send me email that if merchandise is damaged. I am not allowed to reject it! What kind of company will treat the customer like this except " the classy home" I am very upset, worry that my money is gone, and still waiting to maybe see a light at end of the tunnel before I claim an action against them.
Hello Nahid,
I am writing to extend my sincerest apologies for the inconvenience and disappointment you experienced with our delivery service and the condition of the furniture you received. We have thoroughly reviewed our delivery processes to prevent any future delays. In addition to addressing the issues you faced, we have taken the liberty to provide you with compensation as a gesture of goodwill for the inconvenience you experienced. We hope that this gesture demonstrates our commitment to making things right and reaffirms our dedication to your satisfaction.
Thank you!
I purchased two dressers, silver and white. They look very pretty and shiny. However, one of the knobs was broken and they both rock, so I had to put something underneath one side but they do make a presentation.
Hi Denise, i'm sorry to hear that you are having some issues with your dresser. Please contact our support team at Support@theclassyhome.com and we will make sure to assist you with your issue. Thank you!
One of the panels on the extended table had a corner that was lifted/damaged. The process of showing and speaking to someone within the company was easy. I was very impressed with how fast they resent new panels to us. I would highly recommend the company.
Hi Francisco,
Your feedback is truly appreciated! Thank you for the taking the time to share you satisfaction with our service.
I am extremely satisfied with my purchase from The Classy Home. Not only did they keep me informed every step, but the delivery company delivered on time and was very polite and professional. One piece of hardware was missing, but I informed them and it came in a timely manner. I would highly recommend this company for all furnishing needs.
Thank you for your wonderful feedback, June! We love hearing our customer's satisfaction with our service as we always strive to provide the best customer service. Looking forward to doing business with you again soon!
This is my 3rd purchase of the Palace Imports Solid Wood Jumbo Chests. These are absolutely AMAZING! They are beautiful pieces of furniture! They are tall and narrow enough to where they are perfect for small spaces, but still provide ample storage space. They are top notch quality, easy to assemble, and best of all - affordable for solid wood! Plus - The Classy Home ships quickly and securely. A++++
Hi Angela,
Your feedback is truly appreciated! We are so happy to hear that you like the quality of our products and most of all your satisfaction with our service. Looking forward to doing future business with you!
The table is stunning, the whole process to receive the table was very easy and the description was accurate. Exceeded my expectations.
Thank you so much Maryury for taking the time to share your experience! We are glad to hear that you were satisfied with our service and with the table you received. Keep on shopping!
The bed is sturdy and perfect for my 8years son.
One part(no 6) was cracked and they sent replacement very quickly. We are happy with our new bed and looking to buy queen size bed if we find!
Hi Sahadev, We truly appreciate your feedback on our product and service!
We look forward to doing business with you again soon!
I was skeptical of buying a bed on line but glad I did. Communication with the company was great. The bed is beautiful. The men that put it together weee professional.
Thank you so much for your postive feedback! We really appreciate it.
Great price. Fast shipping. Cheaper than I could get locally because my chair side table was small enough that I did not have to pay freight shipping.
Thank you for your feedback, Jason! I am glad you are satifsfied with our prices, shipping time and service. We look forward to serving you again soon.
You met my expectations, delivered and assembled it all with your White Glove service.
Very satisfied
Thank you
We had a Nesting Table delivered on December 21,2023, with no hardware to put it together. It is now Jan. 2,2024 and we still have not gotten the hardware. We have called at least five times and have gotten the same run-around. They say they are going to send the Fed Ex tracking number. It has never happened. I would never purchase anything from this company, again. They have used the excuse that it has been the holidays. How long does it take to get the hardware and get it to Fed Ex. They took my money and now I am left with a table that I can not put together. No one at their company seems to care. Very poor customer service!
Fast delivery. Beautiful item. Will order from the Classy Home again. Great prices!
Thanks Sheryl, looking forward to serving you again some time!
Gorgeous style, incredible quality, lots of compliments! Excellent customer service too! Great price too!
Thank you Laura! We're so glad that you like your new chairs.
The item arrived on time and was as described. It actually looked better in person than on the photos. I would definitely purchase from them again‼
Thank you Stephanie!
I ordered twice and unfortunately there was an issue with both orders. I will say Classy Home worked with me until I was completely satisfied and this works for me. They don't make the furniture but they sell it and took responsibility in that regard, thanks!
Hi Veronica,
Our team is committed to resolving any issues that may arise with orders as customer satisfaction is our top priority. We look forward to serving you again in the future!
I love the rug. It took a little longer than I expected but worth the wait.
Thanks Kathleen, use it in good health! Looking forward to serving you again in the future!
I had ordered a bedroom set from the classy home = the headboard and footboard had damage and the boxes were completely beaten up. Metropolitan was the delivery company. The Classy home wanted me to keep the damaged parts and accept a $150 credit. Seriously, who operates like this. The furniture was damaged. To add insult to injury. The replacement was received damaged. How do you do business like this? The delivery company wanted me to accept the damaged furniture - I would not do it...
Hello Carol,
I am deeply sorry to hear that you are facing issues with your bed. As a company that values customer satisfaction, it is disheartening to know that we have not lived up to your expectations.
Although we offered compensation as a gesture of goodwill, I understand that it may not have been the resolution you were looking for. However, I appreciate that you agreed to us sending a replacement instead.
Regarding the replacement arriving damaged again, I understand that this is frustrating and unfortunately, we have minimal control over this aspect.
Nevertheless, we are committed to resolving this issue and offering a satisfactory solution. We have offered to replace the bed again, and we will ensure that it is packaged better this time to avoid any unnecessary damage. Once again, I apologize for any inconvenience caused.
Thank you for bringing this to our attention, and please let us know if you need any further assistance.
Best regards,
The Classy Home
From the business
The Classy Home, name in itself suggests, how much we are eager and anxious to turn your ordinary looking home into classy home. We, at, The Classy Home firmly believes that your home is your most proud possession in this world, so, to make your proud...
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Hi Suzanne,
I want to sincerely apologize for the frustration and inconvenience this delivery has caused you. We completely understand how disappointing this situation can be, and I assure you that we are doing everything possible to address it.
Unfortunately, due to the recent bad weather, we encountered some unexpected delays that have impacted our delivery schedules. We are actively working with the carrier to coordinate more precise delivery time windows for our customers to prevent this from happening again.
As a gesture of our commitment to making things right, we’ve offered you a fair upgrade along with monetary compensation. We truly hope this can alleviate some of the inconvenience you've experienced.
Your order is now scheduled to be on the route for delivery tomorrow, and we expect it to reach you very soon. Thank you for your patience and understanding during this time.
Warm regards,
The Classy Home