The Classy Home

I ordered the Acme Furniture Madison Espresso King Bed. The package did not include instructions or the screws/bolts, so we submitted a ticket. They sent the instructions via pdf a few days later and then it took 16 days to get the parts. My husband started putting it together, but he noticed that on the headboard, there are octagon-shaped holes, but the screws/bolts that are supposed to go there are round and do not fit in the octagon-shaped holes. As a result, it is impossible to connect the bed frame together! We spent $501 for this bed frame and have our new Tempurpedic mattress on the floor because we can't put this bed frame together! This is basically a pile of junk and a waste of money. We submitted another help ticket to get a refund, but haven't heard back from them yet. We waited a while to put the bed together b/c we had to get a new mattress and I was recovering from a major surgery for 8 weeks.

Don't trust their shipping estimations. It was only after submitting my payment that I was informed this item would be delayed. Over 2 months later I was informed the item was delayed further to more than 4 months after my order date for the estimated delivery. I'm starting to wonder if I will ever see it.

STOP! Do not buy from this disreputable company! Their return policy is absurd. My fault for not reading it, but over $200 PENALTY for returning a $600 item is outrageous. The product was not as advertised, very poor quality and totally not as described. There is ALWAYS a direct correlation to a company's products and their return policy (i. E. good companies, with good products, take back items with no questions asked... for example, Birch & Lane, Perigold, Scully & Scully, etc. Whereas a company that knows full-well it sells sub-standard merchandise, makes it an onerous and expensive process to return their junk!). I cannot recommend strong enough that you refrain from doing business with this company. Think I am just a disgruntled customer (I am...), check out the Better Business Bureau's site to find complaint after complaint about TheClassyHome.com Do yourself a favor, do not buy from this company!

Product was exactly what I was looking for and was delivered in a timely manner. Unfortunately, after complete assembly, we noticed a chip on one of the top corners of the table. It is a very functional table and will get allot of use and eventually have damage by us so we decided it was not worth the hassle to disassemble re-package, send back, and wait for a replacement to reassemble. I managed to glue the wood and use furniture markers to hide the chip. All is well.

WARNING: DO NOT SHOP AT THE CLASSY HOME. Their products are garbage and customer service is worse. I ordered a crib, dresser, and dresser topper for our newborn. Took over a month to receive. Upon receipt, the dresser topper was garbage. The parts broke during assembly and the wood split. That was the least of my problems. Dealing with trying to get it replaced or compensated for my troubles has been a nightmare. No one will talk to you over the phone. You're forced to send messages back and forth through an online portal. They said they'd send a new one, weeks later it still has not shipped. It's out of stock now and the date of re-stock keeps getting pushed back. I tried to return all items and receive a full refund, so I could take my business elsewhere. Needless to say, they are not making that a viable option either. WARNING: DO NOT SHOP HERE.

I was happy to find the bed we wanted here but communication was rough, I had to reach out several times to see when it was going to be shipped versus what was said. Then when it finally arrived the box was damaged, missing parts and the bed frame damaged too. Then replacement parts were sent that were incorrect and we had to have them altered to make it work bc we just needed the bed supports so it can be used. Could have been a better experience.

I placed an order on 11/20/2020 and received the order 3 1/2 months later on 3/5/2021. I could be much longer wait time if I didn't send over 20 emails and made numerous calls with the Classic Home and AM Trucking company. I mainly purchased stuffs online and dealt with numerous retailers. But the Classic Home is the worst retailer I ever dealt with. Their merchandises are great quality but their service is the worst in response time. They tried to keep you in the waiting game by making so many empty promises then apologized for missing the delivery, over and over again. Please stay away from this retailer.

I ordered a desk on September 16,2020, which was scheduled to ship October 6th. The desk didn't ship and I contacted the company through email and online ticket process 5 times, with no response. I had to file a complaint with the better business bureau before I received a response that the desk was delayed from the manufacturer, with a rescheduled shipment date of November 16,2020. It is November 18 and the desk hasn't shipped and no communication from the company

Don't buy from this company they are a scam please. On June 15,2020 I purchased a Salamanca dresser for $682.35. They false advertised that it was a dresser with a mirror and a week later received an email from them that the mirror did not come with the dresser so I had to pay an additional $285 I immediately told them no and requested a refund. In addition I had to pay $173.00 for shipping now making my total $777.92. I contacted the BBB in September 2020 And The Classy Home told the BBB they would refund my money back. No refund As of 1/13/21 so I contacted the BBB as of 1/13/21 and Dept of Consumer Affairs Frauds Division if I don't get my money back I'm going to request they lose their license. I'm not the one Classy Home. Bad Business.

I ordered a table and chairs August 31,2021. I needed it for Thanksgiving and I still have not received my order. I'm told to have patience. Well patience have wore thin. I want a refund. Thanksgiving is next week. I wanted a refund but the company said I won't get a full refund. Never, never will I buy from Classy Furniture. Now I'm gonna have to use a card table for Thanksgiving. What a let down. I'm so disappointed. I had to give it a star so that I could submitt it. Not by choice.

Yes, we all can expect delays in furniture delivery during this time. However when they deliver furniture and destroy your flat screen TV which the delivery guy admits to and puts on the paperwork and then they only want to give you $60! To replace it - are we kidding? - its not like it was damaged - it was destroyed! Tell me where you can buy a 40 inch flat smart screen TV for $60. Guess what you can't! Then less than one week after that delivery the brand new king bed frame collapses. You send photos that clearly depict the problem - there is no number to call - your hostage to the email and waiting for them to respond. Then you get the same question - EVERY OTHER DAY - "is it the rails or the slats". X3 - all the while you're sleeping on the floor. Not only do the photos show the problem you have to answer the same dumb question over and over. Then when you have no choice but to fix it on your own - they say they didn't authorize the repair. HORRIBLE POST PURCHASE CUSTOMER SERVICE