I had two iphones I wanted to get rid of so like everyone else googled and came across Gazelle. I did a price quote and requested a box and off the phones went. Here is where things got a little weird. The first iphone came back with a better offer ( woohoo) and the check was receive pretty quick. The second was the a HUGE mess. They emailed me saying the IMEI was stolen or lost? Weird since I never lost that phone. Later to find out it was a different device! I called twice to get to the bottom. No emails after that or follow up. Called and they said now it was determined to be unusable? That phone may need a new screen but thats about it. I asked for the device to be sent back, but not even sure it will be the one i sent in! This company needs to get organized. These are peoples personal devices. Not okay.