Quick delivery, very satisfied. Quick delivery, very satisfied

It took a while, but we were pleased with the product and the overall way things were handeled.

Quick delivery. Beautiful table...

The product's quality is an awsome and reasonable price.

Good. Delivery could have been faster...

I ordered 3 matching shoe shelves from the Classy Home on 11/27/20. The items were delivered on 1/8/21. This is during COVID, so I don't fault them for the long wait time to receive the items.
I opened the first box and started assembling. I realized quickly that I was missing a part, the little pegs used to hold the shelves up, making that shelf basically unusable. I immediately wrote them.
I then proceeded to assemble the other two shelves. One of the shelves was damaged. I wrote them again and sent a picture. On the third shelf the top piece was damaged. I wrote again and sent another picture. So, 3 for 3 shelves had problems.
There were other issues, small damage that would be hidden when I put the shelves together, one package of the small nails used to nail on the back piece of cardboard were defective and unusable, many of the pre-drilled holes were not drilled properly making it difficult to screw the screws in without them coming out through the sides... basically these shelves are incredibly low quality.
But all I wanted from Classy Home was to send me the package of pegs, the shelf and the top pieces that were damaged to a point that you will see the damage when the items are assembled. I got no response until 1/12. They wanted me to take a picture of the instructions and circle the parts that were missing/damaged. So I did.
On 1/16 I still hadn't heard back. I wrote again. They had no record of the pictures I sent, so I sent again.
I got this response on 1/19 (why it takes them multiple business days to respond to each stop of this process is beyond frustrating in itself).
"Hi,

Thank you for getting back to us.
The parts were requested for you.
We''ll confirm as soon as it''s processed.
Your patience is greatly appreciated."
Great! I thought. Then I wait. I see there's an update from them. On 1/21 they asked for a picture of the box, which I think is rediculuous, but I take a pic and submit on my phone.
But, it seems that when you upload pictures into their system from a phone, they don't submit. I check back in on 2/9, and see nothing has happened. I write a much less polite request for the parts, and this was their response:
"We emailed you on 1/21 to please send us photos of the boxes.
We didn''t hear from you until now.
I will let them know that you don''t have more photos...
I will advise shortly. "
So I take another picture, upload the picture to my computer, and upload it to their system again. It is now 2/14. I've had these shelves that I cannot use in my house for over a month.

If there was a no star that is what classy home experience was for me. I ordered furniture for a total of $1168 and was sent an email that it would be shipped out on 10/31. I canceled my order way before the ship date. I called the next day to confirm cancellation of my orders. To my surprise the customer service reps were EXTREMELY RUDE and I could hear them giggling. To my surprise I was refunded $451. What happended to $717... do i have to loose up to $717 for not buying from classy home. I was told i would be charged less than the shipping fee which is $149 on there website. I expected at worst i would be charged $149 dollars back and forth for shipping fees for furnitures I know never shipped out. When i called one of the customers reps to expalin the reason for this larger charge... she said well we stated we charge $149 on our website for shipping but we really pay $270 for customers shipping... so as a result, they charged me $540 for shipping and $75 for a fee that was never stated in their return policy and restocking fees for the remaining charges. This was never clarified to me because no one in their right mind would hear they would be loosing $717 and still go ahead with cancellation. I might as well get the furniture and resell it on ebay or something. I emailed the manager MOLLY and never got a response, instead another customer service rep sent me an email stating MOLLY tells them what to tell the customer and the customer service reps respond on MOLLY's behalf. My question is, is there really a MOLLy or is this all SCAM. I need help on how to get a substantial amount of my money back. I read a customer review on how she had the same experience and lost 95% of her money. If only I saw this before placing my order. THIS HAS TO STOP... THIS IS STEALING AND CUSTOMER EXPOILTATION.